Laura Hurtado, MBA,

CCAM-PM®, CMCA®, AMS®

*** *** ****** **, *********, CA 92024

Phone (C:) 619-***-**** E-mail: adcg89@r.postjobfree.com

OBJECTIVE: Seeking a position with a company and community dedicated to fostering communication, protecting home values, and prioritizing a positive and healthy day-to-day lifestyle while providing an opportunity for personal growth and professional advancement.

QUALIFICATIONS:

• Bilingual-fluent in both English and Spanish

• Able to make difficult decisions in stressful situations and to meet strict deadlines

• Certificate for providing excellent customer service and maintaining commitment of excellence

• Certificate & Letter of appreciation for providing leadership, initiative, service and support

to 3dTransportation Support Battalion and Combat Logistics Battalion

• Annual planning and budget management as well as resource allocation and administration

• Active U.S. Government Security Clearance

• Notary Public

• Certified Community Manager

• Provide fiscal leadership in purchasing, expenditure control and financial reporting

• Management and incorporation of third-party contracts

• Development of Board meeting agendas

• Ensuring compliance with OSHA and Federal/State/Local requirements for business plans and employee

• Proven track record of providing leadership and direction for strategic planning and institutional effectiveness designed to promote employee success

• Coordinate employment, personnel, time-card services through ADP

• Coordinate major construction projects

EXPERIENCE:

Supervision/Leadership

• Provided leadership, instruction and supervision, with evaluation and discipline, of 50 personnel.

• Supervised a team of 20, including Events, Recreation and Administrative staff and Operations/Facilities Managers, in daily operations.

• Recorded, documented and tracked daily, weekly and monthly reports—which increased the training rate of employees by 50% and efforts led to a company-record promotion rate.

• Responsible for developing and producing community lifestyle programming ranging from large annual events to more intimate classes and activities.

• Worked under pressure, multi-tasked and met tight deadlines

• Ensure all civil codes and legal document requirements are met and association remains in compliance.

• Responsible for association fiscal management including financial statement review and comprehension.

• Develop and prepare appropriate annual draft budget for Board of Directors approval, implement and manage to the budget monthly

• Manage association accounting needs including audit, tax payments, 1365 budget and delinquency monitoring.

• Manage association insurance coverage and needs ensuring adequate and consistent coverage.

• Manage and support Community Associations in all capacities including all Association affairs and compliance issues.

• Review and approve all communications to and from association members.

• Manage payments and receipts for association. Authorize payment of invoices.

• Manage bid process, review bid spec proposals and comparison spreadsheets from associate & make board recommendations as appropriate.

• Responsible for all aspects of the annual meeting/election process.

• Responsible for all association files in accordance with company standardized hard copy and

electronic system.

• Track and ensure requirements are met for processing Statement of Domestic Non-Profit.

Communication

• Educate association board members on changes to legislation that impact their Homeowners

Association.

• Develop communication plans including newsletter production, email campaigns and website

document libraries.

• Manage Board of Directors and Community relations. Attend board meetings.

• Take client calls and determine appropriate action.

• Create meeting agendas and board packets in accordance with company procedures.

• Responsible for all Board of Directors meeting follow-up, minutes, and correspondence.

• Take accurate notes at the Board of Directors meetings.

• Conduct all walkthroughs (Landscape, Maintenance, Violations, Architectural Review and

Work Order verification). Manage vendor relations.

• Proven ability to communicate effectively in diverse environments—efficiently managed a

diverse workforce population.

• Helped diffuse conflicts in a public environment with regards to everyone’s safety—

consistently recognized through employee’s feedback for excellent customer relations.

• Proficient using Microsoft Office, Adobe Photoshop, Microsoft Works, Access, Publisher,

Nuance, QuickBooks, TOPs, and VMS.

Director of Business Development Duties

• Maintain annual calendar of events and activities.

• Prepare and update annual budget for firm expenditures.

• CAI & CACM:

a. Membership maintenance.

b. Ensure the firms information is updated on time.

c. Events coordination – obtain marketing plans, select events, sign-up for events.

d. Sponsorships - recommend and sign-up

• Presenter Opportunities:

a.Arrange speaking opportunities for Jeremy/other team members.

b.Submit information/PowerPoint presentations, etc. for accreditation.

• Travel:

a.Planning business trips to other regions where we have clients.

b.Planning business trips to regions where we want to enter the market.

c.Travel outside of state required for clients outside drivable areas:

i. CA, OR, WA, AZ, NV, TX

d.Driving to clients within driving distances b. Fly to clients outside drivable areas –

• Meet and greet/lunch and learns.

a. Arrange in advance for next year and organize food for the events.

• Determine and order client giveaways/collaterals.

• Client visits - schedule

• Committee member – Become a CAI committee member at CAI chapter(s)

• New market development:

a. Assist with marketing and business development strategy

b. Arrange meetings, follow ups, events, other opportunities to develop client base in new markets.

• Existing market maintenance a. Maintain the firm’s business development focus in existing markets, with existing clients b. Develop our existing client base

• CRM set up, maintenance and tracking of activity

• Social media presence a. Maintain social media platforms b. Add content c. Coordinate with other departments for content

• Website updates a. Blog content coordination b. Updates

• Brand awareness a. Work to ensure our brand is well known in the markets we serve

• Metrics:

a. Determine which metrics make sense to measure

b. Maintain data and reports

• Work with firm administration, audit and tax to ensure all clients feel important

• Client satisfaction survey

• As the role develops and the firm grows, the job responsibilities and duties may change

EMPLOYMENT HISTORY:

• September 2019 – March 2020: Business Development and Client Services Director; Newman CPA, PC

• September 2018 – September 2019: General Manager; Action Property Management

• September 2016 – September 2018: Onsite-Community Manager; Walters Management

• December 2014 – August 2016: General Manager; Park Row Community Association

• April 2009 – December 2014: Portfolio Community Association Manager; Pernicano Realty &

Management, Inc.

• November 2007 – April 2009: Community Association Manager/Administrative Assistant;

Packard Management Group

• April 2001 – June 2007: Administrative Assistant, Paralegal/Manager; U.S. Marine Corps

EDUCATION:

University of Redlands School of Business March 2020

• Master’s in Business Administration

University of Maryland University College June 2010

• Bachelor’s Degree in Criminal Justice

The Community Association Managers International August 2018

• Association Management Specialist (AMS)

The Community Association Managers July 2015

• Certified Manager of Community Associations (CMCA)

California Association of Community Managers, Inc. April 2011 & September 2016

• Certified Community Association Manager (CCAM)

• Specialty Certificate in Portfolio Management (PM)

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