PROFILE

An Information System Specialist with expertise in strategic technical / organizational leadership as

Documentation and Delivery of enterprise level solutions for business success while managing global teams. Track

record shows a natural leader and mentor, a solid team player, superb customer service skills, and outstanding

communication. Also, relationship building with senior management, process re-engineering, team leadership,

excellent planning and execution coupled with creative problem-solving skills.

TECHNICAL SKILLS

Databases: SQL Server, Oracle, MySQL

Reporting Tools: SAP BusinessObjects WEBI/Deski (BOBJ), MS SQL Reporting Services 2005/2008, Cognos 10/8.4/8.3 Report Studio, Crystal Reports XI R2/9

BI Tools: Tableau, SAP BO Dashboards (Xcelsius), SAP BO Analysis for Excel, MS SQL Server 2008 Analysis Services, BO Universe Designer

ETL Tools: MS SQL Server Integration Services (SSIS), BusinessObjects Data Services, Essbase Integration Services (EIS), Oracle Data Integrator (ODI)

CRM and ERP: Siebel, Zoho, Salesforce, Oracle

OS / Platforms: Windows, Linux, UNIX, MS DOS

Methodologies: Software Development Life Cycle (SDLC), QA, Change Management, Agile, Waterfall

EDUCATION

Bachelor of Science in Management Information Systems with minor in Management Science,

West Virginia University Institute of Technology, Montgomery, WV, 1999

TRAINING & CERTIFICATIONS

• Cert Prep: Salesforce Administrator; Salesforce Advanced Administrator; Scrum Master, LinkedIn, 2020

• Microsoft Power BI – A Complete Introduction, Udemy.com, 2018

• Business Analyst and Project Manager Collaboration, LinkedIn, 2018

• Requirements Elicitation and Analysis, LinkedIn, 2018

• Business Analysis Foundation, Lynda.com, 2018

• Project Management Simplified, Lynda.com, 2018

• Initiating and Planning Projects, University of California via Coursera, 2016

• Managing Big Data with MySQL, Duke University via Coursera, 2016

• Information Security and Risk Management in Context, University of Washington via Coursera, 2012

• Crystal Enterprise 10 System Administration, ConocoPhillips, 2006

• Continuous Process Improvement (CPI), ConocoPhillips, 2006

• Oracle BI Fundamentals (OBIEE), Oracle Corp, 2004

• Oracle 9i Database Administration Fundamentals, Oracle Corp, 2003

• Oracle 11i System Administration, Oracle Corp, 2003

• Hyperion Essbase System Administration, Hyperion Solutions, 2003

• Hyperion Essbase Boot Camp, Hyperion Solutions, 2002

• Introduction to Oracle: SQL and PL/SQL, Oracle Corp, 2001

RESIDENCE

Dallas, TX

WORK AUTHORIZATION

United States Citizen

PROFESSIONAL EXPERIENCE

May 2018 – December 2019

TK Consultancy, Dallas, Texas, USA / Dubai, United Arab Emirates

IT Consultant

Client: HiGuests

• Elicit business functional requirements using interviews, surveys, document analysis, requirement workshops, site visits, use cases, business analysis, and task and workflow analysis

• Mapping / Modeling of the business processes using BPMN and EPC methodologies, conduct as-is/to-be business processes, instrumental in business process re-engineering

• Analyze and improve business processes by reducing time while improving efficiency

• Manage development team to deliver the required solution

• ERP implementation and administration of Sales, Marketing, Project Management, & Human Resources processes

• Create strategy for new products release and rollout

• Implement CRM solution with customized workflows and business process

September 2013 – February 2018

CLUTCHi Consultancy Services, Dubai, United Arab Emirates

Sr. IT Consultant

Client: United Agents Office (part of Ministry of Pilgrimage)

• Engage with clients to understand business problems, document business & functional requirements, create technical solutions and lead teams to deliver projects within time and budget

• Create RFPs, analyze and respond to tenders, scope design & documentation, and project management

• Plan, analyze and deliver information technology business solutions

• Direct and indirect responsibility of a global team in Saudi Arabia, Dubai, and India responsible for delivering a Java based web application on AWS to calculate, collect and disburse various charges of Pilgrims during the annual season. The application helps the client streamline the process and increase Pilgrim onsite processing time by 75%.

• Perform Business Analysis and Data Management for an online university offering courses to a global audience. Develop and maintain all academic data systems to provide accurate and clear reports for the senior management team. Manage the capture, storage and processing of data and the production of associated reports, analysis and charts relating to student performance in support of raising academic results.

November 2008 – August 2013

The Smile Soft, Dallas, Texas, USA / Sharjah, United Arab Emirates

Business Analyst / Delivery Manager

• Manage the development and delivery of a sales and project management product to support small to mid-size trading companies and Electro-Mechanical contractors in performing estimates, generating proposals, creating necessary documents, closing sales and delivering projects

• Liaise between Software Developers (Java), Business Analyst, and Quality Assurance Analysts/Testers

• Create a solution and strategy to digitize 60,000 archived documents of a government department. Plan and lead to deliver a Document Management solution resulting in providing an online access of vast amount of history.

• Perform Business Analysis and manage a project to develop an Electronic Medical Records (EMR) application for ambulatory clinics in various US states. Work on the detailed business case to integrate with Quest Diagnostics, LabCorp, SureScript and Nuance Dragon – speech recognition and enhance user experience.

March 2007 to November 2008

The First American Title, Dallas, Texas, USA

First American Financial Corporation (www.firstam.com) is a United States financial services company and is a leading provider of title insurance and settlement services to the real estate and mortgage industries .

Hyperion Essbase System Administrator

• Enterprise Performance Management analysis, implementation and delivery to help client succeed

• Installation and setup of multiple Hyperion systems such as Essbase, Planning, FDMEE and Reports

• Automate new reporting and loading process while maintain 20+ Business Intelligence cubes

• Development of new cubes on client’s build requests while meeting IT standards

• Prepare strategies of migration of production to failover servers

• Develop and maintain ETL processes via Essbase Integration Services

• Document databases structure and load processes

October 2004 to February 2007

ConocoPhillips, Dallas, Texas, USA

Sr. IST Analyst

ConocoPhillips (www.conocophillips.com/) is the world’s largest independent E&P company based on production and proved reserves.

• Maintain and Support Business Intelligence Systems in Hyperion Essbase and Business Objects

• Ensure Database availability, performance, integrity, and security and meet monthly SLA

• Assume responsibility for full documentation of Enterprise Data Management Service Delivery Plan

• Migration and documentation of Crystal reports across servers

• Actively support Data Management Global Strategy & Standards by enforcing technical standards, guidelines and best practices in data access and data related services delivery and by recommending improvements to Data Management processes, practices & standards

• Work with Project Management Teams to establish requirements for the development and deployment of Crystal Reports and Hyperion

• Utilize Continuous Process Improvement techniques and tools to resolve or improve processes and procedures

March 2002 to September 2004

ClubCorp Financial Management, Dallas, Texas, USA

Essbase Database Administrator

ClubCorp (www.clubcorp.com) is the largest owner and operator of private clubs nationwide with 200+ country clubs, city clubs, athletic clubs and stadium clubs.

• Develop, maintain and upgrade Budget and Forecast systems to provide Business Intelligence

• Maintain a thorough command of multidimensional Database environment and utilities

• Ensure Database availability, performance, integrity, and security to meet monthly SLA

• Expert in Essbase database tuning, calc scripts, dimension building, data loading, and security

• Provide on-call production support

• Move batch processes into Enterprise Scheduler to centralize jobs

• Provide backup support for Oracle Application Administrator

August 1999 to February 2002

ClubCorp Financial Management, Dallas, Texas, USA

Oracle Applications Support/Inquiry

ClubCorp (www.clubcorp.com) is the largest owner and operator of private clubs nationwide with 200+ country clubs, city clubs, athletic clubs and stadium clubs.

• Provide front line end user support for Oracle Financials and Hyperion Essbase applications

• Provide 2nd level troubleshooting in resolving more complex questions/issues from Finance users

• Develop and maintain support knowledge base

• Represent the team in the meetings for in-house developed applications

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