** *****’ experience
Operation Management / General Manager
Mobile No – 009**-******** Email – firstname.lastname@example.org
With strong attention to details, pleasant disposition and excellent judgment skills, excellent team work under pressure, deeply committed professional attitude. Dedication and professionalism highly motivated towards goal achievement, self-motivated eager to learn new skills, honest, hardworking, confident in making decisions, organize and able to meet deadlines, competitive in any environment.
Achievement and Awards / Training / Seminars Attend.
Received esteemed customer Loyalty Award from TATA Motors on 15th August 2016 at Avis Office Doha – Qatar.
Received Fleet Customer Loyalty Award from M/s Abdullah Abdul Ghani & Bros Co W.L.L Toyota on 15th June 2016 at Marriott Hotel – Doha – Qatar.
Received Set Pace & Direction Awards from Avis Budget Group – UK on 28th April 2016 at Nassima Royal Hotel – Dubai – UAE.
Avis Budget Group Regional conference 26th and 27thApril 2016
at Nassima Royal Hotel – Dubai
Arabian Travel Market 26th to 28th April 2016 at World Trade Center – Dubai – UAE.
Rental Car.Com Conference / Meeting 27th April2016 at World Trade Center – Dubai – UAE.
Received outstanding Achievement awards from Avis Budget Group – UK 15th October 2015 at Inter-Continental Dublin – Ireland.
Pricing and Yield Training Course 16th to 19th May 2015 at Nassima Royal Hotel – Dubai,
Avis Budget Group Regional conference 16th to 19th May2015 at Nassima Royal Hotel – UAE.
Arabian Travel Market 5th to 7th May 2015 at World Trade Center Dubai – UAE.
Rental Car.Com Conference / Meeting on 7th May2015 at World Trade Center – Dubai – UAE.
Received Best Purchaser Awards from M/s. Mannai Trading Co. LLC on 30th March 2015 at Sharq Village Hotel Doha, Qatar.
Received Top 10 Purchaser Awards from M/s Abdullah Abdul Ghani & Bros Co W.L.L Toyota on 19th January 2015 at Four Season’s Hotel – Doha, Qatar
Received Best Recruitment Awards on 18th December 2014 from Prudential Manpower at Sri Lanka.
MBA – Finance
Year 2010 – 2012
Indian School of Management and Study - Mumbai
Bachelor of Arts
Year – 2000
Utkal University, Odisha
Diploma in Computer
Year 1996 – 1998
Binary Informatics & Networking System - Calcutta
Quality System Awareness ISO 9001:2000
ASTech Egypt Management Consultants
Pricing and Yield Training
AVIS & Budget Group UK
AVIS & Budget Group UK
May 2017 to Present Bin Muftah Group
Operation Manager (Hospitality, Restaurant
Medical Center and International School)
In-depth knowledge and technical expertise in providing customer support, Principles and Applications. Capable to interact positively with different nationalities and establish respectable relationship. Ability to work in diverse and multicultural environment. Energetic, willing to take up responsibilities and capable to work under less supervision. Highly attentive to details, can work under pressure and meet deadlines. Willingness to learn and apply dramatically. Believes in the concept of “Service with Smile”.
Work with the team to ensure that one continuously exceeds customer expectations at all times. Liaise directly with the call center team and Top Management to establish business opportunities with new or existing customers.
Ensure aggressive sales strategy to achieve sales and revenue. Establishing sales targets, training on products, services, sales performance, follow up on sales opportunities and converting them.
Train, and develop skills with team members. Review them periodically and performance manage them to deliver outstanding results.
Demonstrate business practices that are in line with company standards; Handle complaints escalated from both internal and external customers and provide solutions; and Communicate on operational areas supporting all promotional activates targeted to improve inbound sales.
Present critical data relevant to company & Event Management operations, sales opportunities and performance to the Managing Director on a regular basis; and will also liaise with Sales Managers on a regular basis.
Design and create promotional materials for the sales department.
Develop advertising and marketing strategies.
Develop advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns.
Develop and carry out aggressive public affairs marketing plans.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Development of HR & Recruitment system. (Policy and Procedure)
I am dynamic Senior HR Professional with a years of proven track record of bringing balance and simplicity to all areas of the Human Resources process. Strategic and proactive in anticipating challenges and planning and executing solutions that produce bottom line results. Effectively build credibility and working relationships with high levels of integrity. I am adept in program development, process improvements, and Organization Development and employee relations. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first rate interpersonal and organizational abilities. I excel at improving HR Management to meet and exceed organizational goals.
July 2014 to March 2017 AVIS Rent A Car- Qatar
A country Manager Job involves working to manage operations, develop business and increase profitability for a company in a specific region or country, key areas of the business such as moving Services, global mobility and records management. Agreeing annual budgets and producing a detailed annual business operating plan, have to deliver monthly, quarterly and annual targets for revenue, profits and cash
Responsible for managing all operations within a country. This involves taking responsibility for profit, revenue, cash and quality targets.
Responsible to produce business performance reports, this could be on a monthly or quarterly basis. Recruit and manage staff, including performance monitoring, and possibly mentoring and training.
Direct the day to day operational management of the business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, and operational and personnel related challenges which impact on customer service and performance.
Develop an annual sales plan for existing and future customers and ensure excellent client relationships are maintained by building openness and trust. Act as a key focal point for communications with clients on issues requiring the influence and authority of the Country Manager.
Provide ongoing support to business acquisition and bid preparation, working closely with colleagues in pursuit of new contracts or extending existing contract work scopes.
Ensure day-to-day operations maintain a continued alignment with overall corporate policy, strategy and direction.
Deliver performance management objectives, agreed business plans, budget and targets and report on both plus and minus factors impacting on the business. In essence adopt a “no surprises” approach to reporting and leadership.
Lead the implementation, planning, monitoring and reporting of AVIS activities in QATAR, as well as further development of AVIS, ensuring that a strong strategic direction is maintained.
Oversee the management of office and finance functions. Ensure all accounting and finance functions are complied with by all staff and partners, working with Finance Manager. Ensure submission of timely, accurate monthly financial reports, working with the Finance Manager. Manage the budget on a monthly basis to ensure optimum expenditure of funds. Undertaking timely and accurate annual budgeting and forecasting.
Ensure all staff is trained in security, first aid and emergency protocols are in place.
Year 2001 to 2014 Al Fara’a Group, UAE, KSA and Qatar
Sr. Manager Auditor (Construction and Ready-Mix
As Group Financial Manager, I am responsible for preparing Financial Reports related to Budgets, Accounts Payables, Accounts Receivables, General Expenses for the Group. My responsibility also to investigate ways to improve profitability and analyze the company current situation.
Monthly P & L Report division wise.
Revenue vs Expenses Report
Finalization of Monthly Salary / Supplier payment etc.
Budgeting of Administration Expenses / supplier payment etc.
Follow-up with outstanding collection.
Managing company’s financial accounting and monitoring the reporting system.
Liaising with external auditors to ensure annual audit report.
Preparing Accurate financial reports to specific deadlines.
Formulating strategic and long term business plan for the group.
Auditing production vs. billing report.
Auditing billing vs. payment report.
Auditing rejected concrete report.
Auditing Cash sale report.
Auditing vendor payment.
Physical audit of Store.
Auditing Security record.
Physical verification Petty cash and bills.
Date of Birth 12/05/1977
Place of Birth Odisha
Father Name Late BhagabataBhoi
Marital Status Married
Languages Known English, Hindi, Oriya, Arab etc.
Permanent Address 301, B – Block, Krishna Vihar,
Driving License Qatar and UAE
I hereby declare that the above the above written particulars are true to best of my knowledge and belief.
Thanks & Regards
Dhirendra Kumar Bhoi