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Manager Customer Service

Location:
Arlington, TX
Salary:
Open
Posted:
March 24, 2020

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Resume:

WORK EXPERIENCE

Front Office Manager

Hampton Inn & Suites Ft Worth - Forest Hill, TX

August 2019 to Present

Supervisor: Ya'Riah Williams 972-***-**** Contact- Yes

• Greeted all customers, guests, visitors, and passengers in a highly professional manner

• Maintained account record and compute financial data

• OnQ certified.

• Calculate monetary exchange and collect payment

• Used computers to enter access or retrieve data, answer multi task phones.

• Prepared business and government forms

• Utilized a wide range of office equipment, including credit card machine, copiers, faxes, and etc.

• Recognized for problem solving skills and ability to deliver customer satisfaction.

• Operate cash register and computerized accounting system

• Maintained good rapport with guest to assure comfortable stay and return.

• Assisted in the set up and serving of banquet and occasions.

• Received, processed, and checked guests in and out of hotel facility

• Placed orders did inventory daily.

• Advance Purchase, guest assistance, answered to salt survey's daily, accounts receivable.

• Made weekly schedule's for front desk.

Front Office Manager/ Food and Beverage Manager

Homewood Suites of Peachtree Corners - Peachtree Corners, GA November 2017 to 2019

Supervisor: Keith Huggins 770-***-**** Contact- Yes

*Greeted all customers, guests, visitors, and passengers in a highly professional manner

*Maintained account record and compute financial data

*OnQ certified.

*Calculate monetary exchange and collect payment

*Used computers to enter access or retrieve data, answer multi task phones.

*Prepared business and government forms

NATASHA

CHAPMAN

DeSoto, TX 75115

adcfnr@r.postjobfree.com

404-***-****

Obtain a challenging team leadership position which will allow me to utilize my Assistant General Manager back ground and Administrative Specialist experience within an organization.

*Utilized a wide range of office equipment, including credit card machine, copiers, faxes, and etc.

*Recognized for problem solving skills and ability to deliver customer satisfaction.

* Operate cash register and computerized accounting system

*Maintained good rapport with guest to assure comfortable stay and return.

*Assisted in the set up and serving of banquet and occasions.

*Received, processed, and checked guests in and out of hotel facility.

*Was over the kitchen, made schedule's, placed orders did inventory daily.

*Advance Purchase, guest assistance, answered to salt survey's daily, accounts receivable.

*Made weekly schedule's for front desk and kitchen. Assistant General Manager

Hampton Inn of Leesville - Leesville, LA

February 2011 to November 2018

Supervisor Kristian Roddy, 337-***-**** Contact- yes Leesville, Louisiana

• Maintained a 90% customer satisfaction rating by providing a tailored customer service experience for an average of 75-130 consumers daily with questions or issues related to Hampton Inn guest services.

• Assisted hotel manager in managing day to day operations of the front services and instructed executing work in a professional manner.

• Responsible for scheduling and outlining employee's daily tasks, while ensuring a high level of guest awareness was maintained in order to monitor and control of labor costs and departmental expenses.

• Managed efficient staffing, performance management, policy enforcement, team member training and development.

• Delegated as a primary service provider for private parties, sporting events, company gatherings, and large groups of up to 50 guests independently.

• Achieved procedural and knowledge expertise in the claims, benefits, and eligibility skill-sets by investigating and assessing the re-evaluation of inaccurately processed refunds to all Agencies and incorrectly applied procedures.

• Streamlined processes, aided compliance, and decreased customer service correspondence inventory by 20%, responding to electronic and web-based inquiries and initiating telephonic follow-up when appropriate.

• Successfully managed 10+ computer programming systems and job assistance tools daily to facilitate and increase consumer knowledge and awareness by 30%.

• Conducted briefings and meetings to train employees on inspection requirements and procedures.

• Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately.

• A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.

Country Acres of Leesville, LA

Assistant General Manager

Landmark Hotel of Leesville - Leesville, LA

January 2006 to December 2011

Supervisor: Ryan Johnson, 337-***-**** Contact- yes Leesville, Louisiana

• Maintained a 95% customer satisfaction rating by providing a tailored customer service experience for an average of 55-105 consumers daily with questions or issues related to Hampton Inn guest services.

• Assisted hotel manager in managing day to day operations of the front services and instruct executing work in a professional manner.

• Received a raise within two months for fast learning of all the paper work of the night audit/received several Customer Service Awards with pay increase.

• Responsible for scheduling and outlining employees daily tasks, while ensuring a high level of guest awareness was maintained in order to monitor and control of labor costs and departmental expenses.

• Provided positive feedback to employees and handle special projects and other job duties.

• Managed efficient staffing, performance management, policy enforcement, team member training and development.

• Headed the street marketing team regarding recruitment and advertisement by distributing flyers, coupons, and package promotions to the public and local businesses, increasing business by 45%. Assistant Manager

Country Acres Apartment

March 2006 to September 2010

Supervisor: Tammy Kase 337-***-**** Contact-yes Leesville, Louisiana

• Guided a seamless rental experience by greeting customers with a warm welcome; and provided gracious service, creating a secure and comfortable atmosphere.

• Negotiated lease and rental agreements; oversee capital improvements, maintenance and modifications for 207 residential units.

• Supervised accounts payable/receivable duties, including monthly rent collections in excess and expenditures for payroll, subcontractor fees, and supply purchases.

• Prepared yearly budgets; assisted legal staff in the preparation and presentation of materials for legal proceedings.

• Inspected units during and after maintenance repairs to ensure building code standards were met; provided progress reports.

• Utilized a wide range of office equipment; including credit card machine, copiers, fax machines, answer multi task phones.

• Received numerous customer service awards and employee- of -the- month recognition.

• Resolved conflicts with my tenants, made appointments with guests and tenants when necessary.

• Appointed as a coach, effectively training a total of 9 new hires within the first 3 months of employment by demonstrating a complete understanding of Lease and rental agreements.

• Offered simple flare, such as up-selling and highlighting daily special promotions to increase profitability by 30%.

• Presented itemized checks and received payments from customers, ensuring accuracy during all financial transactions. Waitress/Hostess

Spaghetti Warehouse - Oklahoma City, OK

February 1999 to December 2005

Oklahoma

• Created a memorable customer experience, specializing in consumer based needs such as promotional marketing.

• Appointed as a lead cashier within the first 3 months with the company, providing fast and efficient service during peak dining hours to decrease service delays with minimal financial error.

• Efficiently managed multiple stocking, cashier, and administrative duties, maintaining the store's excellent presentation and reputation in the restaurant industry.

• Managed key holder responsibilities by securing the exits of the building, initiating the security system, and ensuring the security of the monetary deposit following the close of business.

• Created fun and thrilling parties for children and adults of up to 25, which included: constructing appropriate event themes, serving food and beverages, maintaining arena and arcade conduct, and sustaining overall party flow. Assistant Manager

Tina's Bakery and Catering - Oklahoma City, OK

February 1999 to November 2003

Oklahoma

• Performed preliminary food preparation procedures, prepared and/or cooked menu items listed on the production schedule.

• Received and stored subsistence items. Performed general housekeeping duties. Operated, maintained, and cleaned kitchen equipment.

• Processed paper work, placed shipment and orders for the job: Input data and calculated payroll.

• Provided technical guidance to lower co-workers in general food preparation operations. Ensured that proper procedures, temperatures, and time periods are adhered to during food preparation

• Managed key holder responsibilities by securing the exits of the building, initiating the security system, and ensuring the security of the monetary deposit following the close of business. EDUCATION

Grove Hill Training Center - Leesville, LA

Bachelor's Degree of Hospitality Management in Hospitality Management Grand Canyon University

Bachelor's Degree of Physical Therapist Assistant in Physical Therapist Assistant Northwestern University

SKILLS

Highly adept leader with ability to collaborate and interact with decision-makers and members of leadership, to implement efficient problem solving techniques and produce successful solutions.

Excellent written, verbal, and interpersonal skills with a proven success record of applied critical thinking and analytical logic.

Proficiency managing multiple priorities, and exceptional performance in a fast-paced rapidly changing environment.

Effective communicator and leader exceeding quality and service goals through performance and aptitude. Exceptional organizational and communication skills; ability to lead; sound analytical and problem solving skills; and possess the ability to work independently or as a part of a team Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.

A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.



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