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Customer Service Medical Billing

Tacoma, WA
March 24, 2020

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Ulondia S. Towery

***** **** *** *, ******** WA, 98387 253-***-****


To obtain an administrative position with a growth-oriented company to utilize and enhance my 18 years of experience providing excellent customer service.


Clover Park Technical College 1993 Medical Terminology Certificate Lakewood,WA

Tacoma Community College 1998-99 General Studies Tacoma, WA

Clover Park Technical College 2003 Medical Billing & Coding Lakewood,WA


Accustomed heavy telephone usage

Comfortable working alone or as team

Microsoft Word, Excel, PowerPoint, Outlook

Goal-driven leader

Highly adaptable

Type 55+ WPM, 10-key proficiency

Extremely productive in a high stress, high volume environment

Self-starter with a can-do attitude

Energetic performer


Excellent Customer Service Skills

Proficiency in Epic


Referral Authorization Coordinator 08/2015-07/2018

Multicare Health Systems Tacoma, WA

Oversaw the process of incoming patient orders and obtained information necessary to complete the pre-authorization and scheduling of an order. This process includes collecting all the necessary documentation, contacting the referring physician or their office for additional information or to ask questions regarding the order, and determining from a quick overview whether the order is likely to be approved (pre - pre-auth) and is ready to be moved on to pre-authorization stage.

Responsible for the completion of the required pre-authorization process for obtaining insurance and Medicare/Medicaid payment approval prior to the scheduling of an order.

Completed Patient Order Expediting: Maintain order inbox; removing orders timely. Organize incoming orders by date of scan. Reviewed incoming orders for completeness, ensuring that all documentation has been received (i.e. checks for missing signatures, clinicals, insurance, etc.)

Reviewed orders to determine if scan will be covered by insurance (in some cases, scan is not warranted). Contact ordering physician with update if scan is denied.

Patient Access Representative 08/2007-08/2015

Multicare Health Systems Tacoma, WA

Welcomed the patient into the care delivery setting and initiated the documentation required for the patient’s clinical care as well as the financial clearance.

Ensured accurate patient admission/registration.

Medical Receptionist/Scheduler 07/2005-08/2007

Multicare Health Systems Tacoma, WA

Completed variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc.

Excellent customer service skills. Highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts included patients, families, co-workers, physicians and the general public. Proficiency using Epic.

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