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Customer Service Manager

Buffalo, NY
March 24, 2020

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Catherine Bluntt

*** ******** ***; Buffalo NY, **216 – 716-***-**** –

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.


Front End Coordinator

Wegmans; Buffalo, NY

September 2014 – September 2017

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Observe signal lights on switchboards, and dial or press buttons to make connections.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Provide assistance for customers with special billing requests.

Calculate and quote charges for services such as long-distance connections.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Customer Service Desk

Wegmans; Buffalo, NY

April 2014 – October 2016

Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.

Keep areas neat while working and return items to correct locations following demonstrations.

Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

Suggest specific product purchases to meet customers' needs.

Transport, assemble, and disassemble materials used in presentations.

Practice demonstrations to ensure that they will run smoothly.

Restaurant Manager

Wegmans; Buffalo, NY

May 2016 – August 2016

Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.

Set oven temperatures and place items into hot ovens for baking.

Combine measured ingredients in bowls of mixing, blending, or cooking machinery.

Place dough in pans, molds, or on sheets and bake in production ovens or on grills.

Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.

Check the quality of raw materials to ensure that standards and specifications are met.

Order or receive supplies or equipment.

Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.

Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.

Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.

Confer with staff at a chosen event site to coordinate details.

Organize registration of event participants.

W-Kids Coordinator

Wegmans; Buffalo, NY

March 2016 – July 2016

Maintain a safe play environment.

Dress children and change diapers.

Observe and monitor children's play activities.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

Sanitize toys and play equipment.

Assist in preparing food and serving meals and refreshments to children.

Instruct children in health and personal habits, such as eating, resting, and toilet habits.

Perform general personnel functions, such as supervision, training, and scheduling.

Help children with homework and school work.

Overnight Grocery Team Leader

Wegmans; Buffalo, NY

September 2016-September 2017

Help to problem solve operational challenges while maintaining open two-way communication with managers

Coordinate activities, prioritize tasks and ensure the operation runs efficiently for your team

Legal Research and Writing (Course)

Buffalo State College

January 2019- May 2019

The analysis of fact patterns and presentation of arguments in documents such as legal memoranda and briefs.

Understanding how to use Westlaw to enhance the legal research of a specific case

Drafting legal instruments, such as contracts and wills

How to research and write a legal research paper

Learned how to research a legal question, analyze the relevant legal precedents, and present an answer in a memo.

Mock Trial (Course)

Buffalo State College

January 2019- May 2019

Teams of students prepare and present the trial from the perspectives of both the prosecution and the defense.

Provided a case booklet containing all pertinent details about the fictional case that will be argued for or against, including witness statements, pre-trial stipulations, exhibits, and more.

Understanding how to use Westlaw.

experience in legal procedures, and a comprehensive, first-hand look at what law looks like in practice.


Barnes and Noble

October 2017- Present

Deliver exceptional customer service that ensures sales and high levels of customer satisfaction.

Execute on the four core service principles: put the book in the customer’s hand, offer to order, offer the Member program, and fast cashiering.

Greet and establish rapport with customers, proactively engaging them in conversations about our products, services and promotions to determine their needs and recommend the right products.

Ensure all customer transactions are processed accurately and in a timely manner.

Share knowledge and enthusiasm about all our products, services, and promotions, providing a personalized experience to multiple customers at the same time.

Respond to customer’s concerns and questions, and secure the sale.

Drive customer loyalty through successful selling of Memberships, gift cards, Kid’s Club and other sales initiatives.


Bachelor of Science

Buffalo State College, Buffalo, NY

Public Legal Studies Major

Criminal Justice Minor (Class of 2020)





Excellent Prioritization Skills




Kimberly Cauley; Front End Manager (Wegmans)


Talia Smith; W-Kids Supervisor (Wegmans)


Jamila Jackson; Intern Supervisor (Wegmans)


Kameron Bess; Volunteer Supervisor (Summer Youth)


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