Resume

Sign in

Computer Operations Supervisor

Location:
New Cumberland, PA, 17070
Salary:
$60,000
Posted:
March 24, 2020

Contact this candidate

Resume:

*

ROBERT D. NEIDIG

*** ******** *****, *** **********, PA 17070

Phone: 717-***-**** adcfhr@r.postjobfree.com

www.linkedin.com/in/Robert-Neidig

OBJECTIVE:

A professional computer operator position which would utilize my extensive experience, training, skills, and offers the opportunity for career growth. SUMMARY OF QUALIFICATIONS:

33 years working experience in demanding computer operations position

Strong work ethic with excellent organizational and troubleshooting capability to prioritize problem situations for most effective production

Excellent interpersonal, customer service, and technical skills to achieve company customer objectives

Hardware:

IBM 360, 370, 390, Z13 Mainframes DASD IBM 8870 AS/400 ATL 3584 physical drives are 3592 VTS 7740 3480 Cart Drive 3490 Cart Drive RISC6000 with Mag Star Tape Drive 3745 Communication Controller for VTAM Xerox Optra Laser Printer

IBM 4225 Impact Printer Xerox highspeed printer Nuvera 288 non-color, non-micr Xerox highspeed printer HLC-180 highlight color, non-micr Tape Silo Operating Systems / Software:

z/OS/VM version 1.13 MVS/XA/OS/390 MVS/VM MVS/Beta42 CICS JES2 TSO/ISPF/SDSF SNA/VTAM TCP/IP Windows NT CA/7 CA/11 CA - View version 12.2 Stateman version 2 CA - Deliver version 12.2 VSE/VM DB2 IDMS IMS OPC/ESA UNIX/AIX Remedy IBM Focal Point RMDS Microsoft Outlook Netview UAC - Universal Automation Center, version 6.4 Justice Network Omegamon Control-M Control-R Control-O RMF TMS FreeFlow - Xerox print management software RSA - Q-Direct version 5.0 Protocols:

SNA JES2 NJE/RJE FTP TCP/IP

EXPERIENCE:

State of Maryland Dept of Public Safety & Correctional Services 1201 Reisterstown Road, Building F

Pikesville, MD 21215

Phone: 410-***-****

October 2018 to Present

2

Computer Operator Supervisor:

- Operate and monitor all mainframe and distributed mission critical computers by entering commands through associated system consoles and monitoring applications.

- Establish effective work productivity as it relates to efficient use of system resources to assure batch work and system task are processed timely and efficiently.

- Resolve Problems with users pertaining to providing requested assistance and information to users as well as with issues pertaining to reported or noted system problems, errors or equipment malfunctions utilizing agency protocol for handling mission critical processes and systems.

- Supervise employees on shift as it pertains to knowledge about employee activities and behaviors. Establish regular processes for monitoring performance.

- Create employee work schedules and approve employee leave and post leave on the schedule.

- Assure that all employees on the shift are up to date on all systems maintained in the computer room.

4Pros Solutions, Inc.

200 Centennial Avenue, Suite 200

Piscataway, NJ 08854

Phone:888-***-****

March 2018 – October 2018

Computer Operator II - 1st Shift:

- Run job request through Tivoli Work Load scheduler and respond back that the job is running or abended.

- Run 3 high speed Ricoh Pro 8210 printers.

- Separate reports for distribution

DAV Force

702 Wall Street, Suite 200

Norman, OK 73069

Phone: 405-***-****

July 2017 - March 2018

Computer Operator I:

- Worked as a contractor at the Navy Depot in Mechanicsburg, PA.

- Worked under supervision

- As instructed, resolved common operating problems as needed may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work

- Work included removing and recycling hard drives from outdated PCs and installing new hard drives into new PCs

3

Donegal Mutual Insurance Company

1195 River Road

Marietta, PA

Phone: 800-***-****

April 2004 – May 2017

Lead Computer Operator (Second Shift):

- Maintained overall operations of IBM Z13 - z/OS MVS/VM/CICS operating systems

- Resolved problems on hardware, software and programs; upgraded procedures on jobs; documented errors and corrections; and prepared daily logs and reports

- Interacted with vendors to resolve problems

- Used Universal Automation Center from Stonebranch for job scheduling

- Used Universal Automation Center from Stonebranch for job restarts after job abends

- Worked with software RSA - Q-Direct for output sorting

- Worked with Freeflow software on Xerox highspeed printer

- Monitored highspeed Xerox printers

- Monitored 2 systems VSE and MVS during a conversion from a VSE production system to a MVS production system. Responsible for all output distribution, job abends and restores on both systems.

- Worked with CA/7 job scheduler setting up work flows adding and deleting dependencies on work flows.

- Reran jobs and restored files for recovery when jobs abended.

- Worked with CA/VIEW for reprints and altered them when they did not need to print anymore.

- Part of a conversion from CA/7 job scheduler to OpsWise from Stonebranch.

- Set-up work flows and took care of reruns or restarts in both schedulers. Also defined variables and dependencies.

Professional Resource Group, Inc.

470 Friendship Road

Harrisburg, PA 17110

Phone: 717-***-****

May 2003 – April 2004

Lead Computer Operator – DISA-DECC Mechanicsburg (Second Shift):

- Maintained overall operations of multiple MVS/OS/390 systems for the United States Department of Defense in a sysplex environment

- Resolved problems on hardware, software and programs; upgraded procedures on jobs; documented errors and corrections; and prepared daily logs and reports

- Interacted with the vendors to resolve problems

- Knowledge of IPL and POR

- Used Control-M for job scheduling

- Used Control-R for job restarts after job abends

- Used Control-O for monitoring abends on systems and resolving abends 4

- Completed Quickets for job abends and password resets

- Opened Remedy tickets for different problems, assigned tickets to proper groups for attention, and closed tickets when problem are resolved

- Opened Remedy hardware tickets, including completing all necessary information to resolve the problems

- Used Teloquent software for answering telephone inquiries on printers, passwords, resets, etc.

- Worked with RMF to monitor the system’s performance

- Worked with different modems including resets and who to call if resetting does not correct the problems

OAO Technology Solutions

7500 Greenway Center Drive, 16th Floor

Greenbelt, MD 20770

Phone: 301-***-****

June 2000 – May 2003

Lead Computer Operator (Second Shift):

- Maintained overall operations of multiple MVS/OS/390 systems for the PA Department of Health, PA Department of Education, PA Department of Transportation, PA Department of Revenue, PA State Workers Insurance Fund, Justice Network, and BMIS. Monitored three AS/400 systems for the PA Department of Aging, PA State Civil Service Commission, and BOIS.

- Maintained overall operations of two VSE/VM systems for the PA Department of Corrections and PA Liquor Control Board.

- Resolved problems on hardware, software, programs, upgraded procedures on jobs, documented errors and corrections, and prepared daily logs and reports

- Interacted with vendors to resolve problems

- Knowledge of IPL and POR

EDUCATION:

Associate Degree in Executive Data Management, Thompson Institute, Harrisburg, PA, 1985

Windows 95, Harrisburg Area Community College



Contact this candidate