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Customer Service

Chicago, IL
March 26, 2020

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Ground Service Technician

Swissport International Ltd. - Chicago, IL

January 2020 to Present

Dispense gasoline and diesel fuel to ground service equipments throughout O'Hare airport for different airline companies. Aircraft Fueler/Gauger

Menzies Aviation - Chicago, IL

November 2018 to December 2019

Dispense and transfer Jet A fuel to aircrafts based on airlines request. Log accurate fuel amount dispense to aircrafts.

Test samples of Jet A transfered to the fuel farm. Log accurate fuel amount levels within holding tanks. Test temperature degrees of fuel in holding tanks. Delivery Associate

Tenet Concepts - Morton Grove, IL

May 2018 to October 2018

Operate company vehicle delivering merchandise purchased through Amazon. Comply with delivery security measurements when making deliveries to customers home's and businesses. Complete entire delivery route within 10hr limit.

Customer Service Rep/ Collector

Enova Financial - Chicago, IL

October 2016 to November 2017

Assist new customers with establishing a profile online to secure a loan with CashNetUsa. Perform basic collection responsibilities with customers in The United Kingdom. Legal Collector

Mandarich Law Group, LLP - Chicago, IL



Chicago, IL 60616


Authorized to work in the US for any employer

January 2016 to October 2016

Outbound calls to customers with past due balance were they are being legally sued Maintain high level of professionalism while communicating with customer adhering to company rules and policies


Complete call monitoring scorecard

Skip trace on accounts with limited information using different methods through internet search to find correct location for customer to be served

Negotiate balance payoffs, settlements, and payment plan options to have lawsuit dismissed based on stipulation or consent judgement based on customer state

Education/Retail Collector

Merchants Credit Guide - Chicago, IL

December 2009 to November 2015

Contact graduated students from private or major universities to schedule payments or past due balance of account Adhere to FDCPA policy and Hippa policy

Utilize predictive dialer

Maintain monthly goal set by management


Fieldworks Chicago - Skokie, IL

March 2009 to November 2009

Contact market research respondents in company database Screen respondent with clients questionnaire to determine if they qualify to participate in market research study or focus group

Schedule in home visit with client and respondents for in home research Work as a team with others to fulfill clients requirements Driver

Jay Medicar - Chicago, IL

March 2004 to July 2007

Transport nursing home residents to and from hospitals, doctors appointments, or daily mental health programs Transport clients from Cook County Hospital to different surrounding suburbs close to Chicago Operate company 16 passenger van in different weather conditions Maintain safety and proper lockdown for wheelchair bound clients Provide assistance in and out of their homes


Some College in Public Relations

Marist College - Poughkeepsie, NY

April 1999 to May 2000

High school or equivalent in General Studies

Evanston Twp High School - Evanston, IL

September 1994 to June 1998


Internet Research, Mircosoft Office Word, Excel, Doc, Customer Service Skills, Conflict Resolution, Negotiation Skills, Transportation, Data Entry

Customer Service


Hand Tools

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