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Customer Service Data

Halifax, NS, Canada
March 25, 2020

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Bala Kumar

Email: Ph: ***- 932-****-**** Cathedral Ln, Halifax, NS B3H 4L4


Testing Tools: Selenium, Jenkins, Maven, JMeter, PostMan, SOAP UI, Load Runner and HP UFT

Defect Tracking Tools: HP ALM, Jira Zephyr, Bugzilla, ClearQuest and Track Record.

Programming Languages: PL/SQL, Java, Java Script, Servlets, .Net, XML

RDBMS: Oracle 10g/11i, DB2, MS Access, SQL Server 6.5, Mongodb and MS SQL.

Other Tools: UML, Rational Unified Process and MS Visual SourceSafe, Dell Boomi

Operating Systems: Mainframes (MVS, TSO, SPUFI, File-Aid and IMS), UNIX, Linux and Windows

Packages: MS Office, Device Anywhere, DevOPS Azure, Docker, TeamCity, Adobe, Guidewire

Professional Summary

Information Technology Professional with 5+ years of experience in Software testing and Quality assurance practices in software development applications for Banking, Insurance and Utility Industries. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills.

5+ years of experience in Testing software applications, with major emphasis on Software Quality Assurance Life Cycle, Verification and Validation and Functional Testing in Web, Windows, Mainframes and Unix Environments

Performed test planning and test execution in both Agile & Waterfall methodologies

Hands on experience in performing GUI, black box, back-end, front-end, functional, integration, regression, end to end, performance, load, stress and user acceptance testing

5+ years of experience in testing for User Management, Authentication, Authorization, Session management, Data Protection, and Data Validation

5+ years of experience in testing Security features of different applications

Hands on experience in both manual and automated testing using structured Testing Methodologies and Automated Testing Tools like Selenium, Cypress, Katalon, JMeter, SOAP UI, PostMan, HP UFT and LoadRunner

Experienced in enhancing automated scripts and manual test cases according to the functional and business requirements

Performed testing on Web based, Client/Server and Mainframe applications using tools like Selenium, HP UFT and HP ALM

Performed Regression testing using automated tools like Selenium, HP UFT and Rational Robot

Aptitude to handle multiple projects with competing priorities and an admirable team player

Exceptional Communication & Analytical skills

Education & Certifications

Brainbench Certification in Software Testing, HP ALM, Selenium

Certified Software Tester (ISTQB)

Bachelor of Technology – SRM University, India

TD Bank, Quebec Dates: June 2018 to March 2020

Project: Mobile Banking Role: Quality Assurance Analyst

TD Bank’s mobile banking app makes it easy to manage customer’s money. Personal and business members can use it to access up-to-date information about their accounts, pay bills, deposit cheques and transfer funds

Created detailed Test Plan, Test Scenarios and Test Cases for System, Functional, Integration and User Acceptance Testing

Organized Test plan and Test scenarios coverage reviews with internal and external teams

Involved in Design and Development of Defect Tracking Process with proper Priorities and Severities Levels in HP ALM

Generated test status reports using HP ALM to report to the Project Management team

Performed Functional, System, Integration and End-to-End tests during different phases of testing

Input data from Mobile, Handheld device and validated results in Database

Used Device Anywhere for Functional/System, Integration, Regression, End to End and User Acceptance testing

Performed testing on both Native and Web Mobile versions on Device Anywhere testing tool

Mapped the Test cases to the requirements using Requirement coverage tab in HP ALM

Involved in testing the Integration between Accounts, Bill payment, Transfers on Android and iOS

Based on the test scenarios and test cases request DBA to provide different test customers from personal and business banking in the test database

For System integration and Interoperability testing request developers and system analyst to created environment integrating mobile banking application with payment gateway

Validated the following Functionality of the mobile banking application using both positive and negative testing approach: register bill payment, pay registered bills, post-dated bill payments, account transfers, add interact email money transfer recipients, email money transfers, view statements & transactions

Performed automated testing on mobile application using Device Anywhere automation tool

Used Appium for creating mobile test automation scripts and executed on each build

Executed test cases on different OS and devices to validate the Compatibility by performing Cross platform testing

Performed security testing with the help of network and developers on the mobile banking application

Responsible for Performance, Load, and Stress testing using JMeter

Involved in complete Defect Life cycle focusing on addressing the defects to closure

Tools & Technologies: Appium, Selenium, Jenkins, Docker, Maven, JMeter, Java, Java Script, XML, SOAP UI, WebSphere, Oracle 11, SQL, Toad, HP ALM, HP Performance Center, JIRA and Guidewire (GOSU, PolicyCenter, ClaimCenter & BillingCenter)

IBM Family Insurance, British Columbia Dates: Feb 2016 to May 2018

Project: Policy & Claims Conversion Role: QA Analyst

Policy & Claims Conversion involves in the conversion of data from legacy system to their Guidewire web-based application. Family Online application will be used by all the underwriters and customer service representatives to create, update, maintain policies & claims.

Developed, documented, verified & maintained Test Plans and associated Test cases to meet the business requirements as designated by the QA Manager and approved by the business user.

Created Risk assessment documents for both project and testing.

Uploaded Test cases into HP ALM & Jira and mapped the test cases to Test sets.

Organized test sets based on the type of test in the Test lab of HP ALM.

Performed manual and automated testing on Guidewire Online application

Performed Positive, Negative, Regression, Functional, Conversion, Comparative Inquiry, Integration, System, User-acceptance and Performance testing.

Performed test automation using Selenium, Jenkins and Maven and executed the scripts on the application.

Communicated Defects to the development team during testing by validating the test results.

Used HP ALM for test management and defect tracking process.

Mentored and trained other team members in using HP ALM & Jira.

Validate the data mapping and integrity of data in the database by performing Backend testing using SQL.

Reported the progress and took initiatives to meet the QA testing targets.

Tools & Technologies: Mainframes (TSO, File-Aid, SPUFI, JCL, IMS) HP ALM, Jira, Zephyr, Selenium, Jenkins, Maven, GIT, PVCS, Oracle 8, JMeter, PostMan, Java, JavaScript, Web sphere, SQL Plus and UNIX

IBM Nova Scotia Power Gas, Alberta Date: Jan 2015 – Jan 2016

Project: Data Conversion & Migration Role: QA Tester

As part of this project the entire data from different data sources are being migrated to Oracle Database, also a data warehousing is being implemented with different analytics reports.

Interacted with both the Business and Development team on a day-to-day basis.

Organized test scenarios and test case reviews and updated them accordingly.

Identified test data based on test scenarios and test cases and provided the data requirements to the DBA.

Performed data verification on the received data in test database.

Organize TRR test readiness review to check if all the required tasks are completed as per Test Entry Criteria.

Performed Sanity, Security, Functional, Cross Browser, System Integration, End-to-End and UAT Testing.

Used HP ALM 9.0 for Test Management and Defect Tracking.

Reported Defects/Issues to the development team with proper priorities and severities using HP ALM.

Used HP ALM to generate Planning and Execution status reports.

Created Final execution and defect status reports by incorporating test and defect metrics.

Regression testing of interfaces to make sure that existing functionalities are not impacted by the changes.

Performed data validation and Data Mapping testing to verify the Database using SQL queries in Toad.

Tools & Technologies: Java, EJB, Java Script, J2EE, WebLogic, Oracle8i/9i, Soap UI, Toad, Windows, Load Runner 9.0, HP UFT and HP ALM

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