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Customer Service Representative

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
3000
Posted:
March 23, 2020

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Resume:

AMR MOHAMED

Al Rigga,Deira Dubai UAE

Phone : +971*********

Email : adcewi@r.postjobfree.com

Objective

Seeking a challenging position in a progressive company where my professional and practical experience will be utilized.

PROFESSIONAL EXPERIENCE

August 6,2018- Present

Senior Reservation Agent

Flora Creek Hotel, Dubai UAE

• Usage of Opera and PMS systems to process reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

• Knows the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans, also the credit policy of the hotel and how to code each reservation.

• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.

• Maintained a professional appearance and attitude as the first line of positive customer service.

• Resolved guest concerns or complaints in a timely, courteous and professional manner.

• Balanced end-of-day shift reports.

• Initiated and organized reservations billing while appropriately handling cancellations.

• Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.

• Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.

• Attended to guest needs such as shuttle service delivery of personal artifacts and other special requests.

July 2017 - July 2018

Reservation Agent

Atana Hotel, Dubai UAE

• Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest.

• Answer inquiries regarding hotel services and registration by letter by telephone and providing information about services available in the community and responding to guest complaints.

• Compile and check daily record sheets guest accounts receipts.

• Maintained a professional appearance and attitude as the first line of positive customer service.

• Resolved guest concerns or complaints in a timely, courteous and professional manner.

• Initiated and organized reservations billing while appropriately handling cancellations.

• Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.

• Processed all guest reservations including guest follow up obtaining all necessary information accurately entering it into computer system.

• Attended to guest needs such as shuttle service delivery of personal artifacts and other special requests.

• OPERA PMS hotel software knowledge.

August 2015 – June 2016

Customer Service Representative

Sutherland,Egypt

• Effectively manage large amounts of incoming calls.

• Identify and assess customers’ needs to achieve satisfaction.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/team sales targets and call handling quotas.

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines andpolicies. EDUCATIONAL ATTAINMENT

S.Y. 2010

Alexandria, Egypt

Bachelor of Computer Science and Business Administration PERSONAL INFORMATION

• Birth date : August 6, 1989

• Place of Birth : Alexandria, Egypt

• Age : 30

• Civil Status : Married

• Nationality : Egyptian

• Language : Arabic and English

• Visa : Resident visa

• Height : 5”7

• Weight : 143lbs.

Special Skills:

• Proficient in using MS Word, Excel and Power Point

• Able to speak, write and understand English.

REFERENCES ARE AVAILABLE UPON REQUEST



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