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English Teacher Service Representative

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
March 22, 2020

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Resume:

(Page * of *)

Hala Hani El Harake

Mobile : +971*********

E-mail : adcem1@r.postjobfree.com

Postal Address : Dubai, UAE.

CAREER OBJECTIVE

To pursue an ambitious and conscious career in the field of banking & finance with opportunities for personal advancement based on professional skills is my main objective. SUMMARY OF WORK EXPERIENCE

Institution Designation Branch/ History

Emirates NBD

(06/2015 till date)

Assistant Manager

Business Support

Business Banking

Emirates NBD

(01/2014 to 05/2015)

Customer Service

Representative

Business Banking

Emirates NBD

(01/2013 to 12/2013)

Credit Administration

Department

(CRAD) Coordinator

Emerging Corporate Banking Unit

Emirates NBD

(04/2007 to 12/2012)

Department Coordinator Corporate Banking Unit

Sharjah City for Humanitarian

Services

(1999 to 2007)

Executive Secretary Al Manal Magazine

Al Mustaqbal Private School,

Sharjah – U.A.E

(1996 to 1998)

English Teacher Sharjah

Merac, Dubai – U.A.E

(1994 to 1996)

Interviewer Dubai

Romanian Airlines, Beirut –

Lebanon

(1991 to 1992)

Travel Agent Beirut – Lebanon

CAREER HIGHLIGHTS / ACHIEVEMENTS

• Ability to work under pressure and achieve the desired results of the management with minimum supervision

• A highly dependable, dedicated, result oriented and reliable team player.

• Liaising with various departments in order to deliver an efficient service.

• Being able to adapt to changes with a positive attitude.

• Multi-tasking in all areas of operations

(Page 2 of 5)

WORK EXPERIENCE

Period Details

2015 till Date Emirates NBD - Business Banking Unit Assistant Manager Business Support

Working as a Unit compliance support manager of liability & asset relationship managers.

Monitoring day to day transactions of clients & 100% adherence to all AML Compliance as per bank policy.

Analyzing & investigating transactions from a money laundering perspective & defining its source of funds from any sanctioned countries

Detailed analysis & investigation on accounts marked on exit triggered by compliance and contributed in retaining such accounts after a thorough analysis

Ensuring all credit related enquiries request from clients, one off approvals were handled proactively with no complaints from customers

Implementing changes in the current process if required to obtain higher efficiency productivity & customer satisfaction levels

Holding a significant role to ensure that team audit complaint operationally

Responsible to adopt necessary compliance monitoring process to identify compliance risks

Review business activities for adherence to applicable laws, regulations & compliance policies in order to raise or escalate any compliance risk to unit.

Identifying gaps in existing systems & reports to concerned team

Investigating loss making transactions & taking corrective measures including approvals for reversals

Preparing complete customers' portfolios such as KYC, CDD, ECDD & Customer visit reports in order to maintain accounts within bank policy.

Tracking Requests and approvals through CRM System

Preparing Daily & Weekly OD reports to Management

Preparing Clearing report and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.

Checker & Maker for all trackers

Archiving documents through CRM (bank system)

Following customers complaints on daily basis on CRM to avoid escalations 2014 to 2015 Emirates NBD - Business Banking Unit

Customer Service Representative

Worked as a customer service representative for liability & asset center with 10 relationship managers

Preparing Daily Exception Reports

Submission and follow up Corporate Relationship requests to Credit Admin through Tracksoft System

Tracking Operations Requests through system

Preparing Fixed Deposit movements report on daily basis

Preparing clearing reports, 3 times daily, liaising with corporate unit and Clearing unit and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.

Checker & Maker for all trackers

(Page 3 of 5)

Processing TTs & account maintenance through tracksoft system

Booking Forex Deals through Treasury Department after getting approval on the rates

Accepting, checking and forwarding Telegraphic Transfer requests to Remittance Department for processing

Dealing with walking customers and receiving calls 2012 to 2013 Emirates NBD - Emerging Corporate Banking Unit CRAD Coordinator

Preparing Daily Exception & AML Reports

Preparing OD reports on weekly basis

Submission and follow up Corporate Relationship requests to Credit Admin through Tracksoft System

Tracking customers' requests and approvals with GCD

Preparing clearing reports, 3 times daily, liaising with corporate unit and Clearing unit and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.

2007 to 2012 Emirates NBD - Corporate Banking Unit Department Coordinator

Organizing daily client meetings for senior management

Preparing clearing reports, 3 times daily, liaising with corporate unit and Clearing unit and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.

Preparing Daily Deposit Movement Report

Preparing routine management reports such as Performance Planning, Visit Reports, Facility Movement Report, Attendance Report, Training Schedules

Liaising with various departments in the Bank on matters concerning Branch Development, Balance Confirmations, Client Letters / Documents, Staff Welfare and Maintenance of Stationery etc.

Hands on experience of various applications such as Finacle, P2P, Tracksoft, AS400 etc.

Typing and preparing monthly Arabic & English letters for customers.

Preparing monthly statements for VIP customers

1998 to 2007

Sharjah City for Humanitarian Services - Al Manal Magazine Executive Secretary

Media Department, Editing & Administrative works

Translating articles

Interviewing candidates

Recording monthly subscriptions and distributing magazine for all subscribers in the U.A.E & other Arab countries

Responsible for various activities engaging disabled students in Sharjah City for Humanitarian Services

Preparing letters for government and official sectors in Sharjah & Dubai

Team member of meeting panel of Al Manal Magazine “Moltaka Al Manal” and “Al Amal Camp” for 6 years.

(Page 4 of 5)

1996 to 1998

Al Mustaqbal Private School, Sharjah – U.A.E

English Teacher

English Teacher for Grade 2 & 4 students

1994 to 1996 Merac, Dubai – U.A.E

Interviewer

Research & Marketing for Commercial products newly distributed in the U.A.E. market

Interviewing candidates

Meeting with Dealers

Translating application forms

1991 to 1992 Romanian Airlines, Beirut – Lebanon

Travel Agent

Ticketing and Reservation

Reserving, Issuing and typing TKTs on Romanian Airlines board ACADEMIC QUALIFICATIONS

Period Institution / Qualification

1997-1998 Nadia's Institute, Sharjah U.A.E - Windows 95, MS Word, Excel 1990-1992 Italian Institute, Beirut Lebanon - Italian Language Diploma 1990-1992 American University of Beirut - Translation 1 & 2 (English & Arabic) 1989-1990 Lebanese Baccalaureates (Literature)

LANGUAGES

Arabic (written and spoken)

English (written and spoken)

French (written and spoken)

Italian (spoken – basic)

TRAINING & DEVELOPMENT

Induction Program for Associate

Language for Executive Secretaries

Corporate for Credit Analyst

Finacle: Corporate for Credit Analyst

Metro file Archiving training

P2P Oracle System

Banking Products & Operations

Corporate Operation

Credit Admin Level 1 & 2

Trade Finance

English for Bankers Level 2

(Page 5 of 5)

AML 1, 2 & 3

Compliance & KYC 1, 2 & 3

Fraud Transactions

Customer Service 1, 2 & 3

PERSONAL DETAILS

Date of birth : 19th February 1970

Nationality : Lebanese

Sex : Female

Civil Status : Married

I hereby confirm that the above particulars furnished by me are true and correct to the best of knowledge. Hala Hani El Harake



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