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Food Safety Customer Service

Calgary, AB, Canada
March 22, 2020

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CALGARY / CELL PHONE: 587-***-****/ EMAIL:


Motivated and organized professional with a positive attitude, strong work ethic and exceptional dedicated to work seeking for Document Restoration role.

Education and Training

Bachelor of Document Restoration Vilnius College, 1998-2001 Bachelor of Education, Honors in Psychology Lithuanian Academy of Physical Culture, 2004-2009 Living strategies workshop-Calgary, 2013 January

Guest Service Associate - Residence INN & Courtyard by Marriott/ Calgary, AB/2016 July – Current

● Greeted regular guests and welcomed new members upon arrival, establishing memberships

● Gathered sensitive information to update customers profiles and help with appeals process

● Checked guests in an out of the Hotel and processed payments, invoices and emailed to guests

● Took reservations over the phone, in person and via email

● Responded to oncoming guests, phone calls, email inquiries with efficiency and professionalism

● Processed cash, Debit and Credit payments rapidly and accurately

● Ensured superior customer experience by addressing guest concerns, and resolving problems smoothly

● Coordinated with Food&Beveridge, Housekeeping, Maintenance and IT departments to meet all needs

● Performed general office duties:typing,filing,sorting physical records and handling incoming and outgoing mails

● Created lasting relationships with guests and built loyalty

● Trained new associates

Customer Service Supervisor - Opa Souvlaki/ Calgary, AB/ 2013 January – 2015 June Customer Service Supervisor - Tim Hortons/ Calgary, AB/ 2012 April – 2012 December

● Greeted customers in a timely fashion, while quickly determined their needs

● Responded to customer requests with friendly, knowledgeable service and support

● Assisted customers with food selection, inquires and other requests

● Operated a Cash Register, Debit and Credit card transactions with accuracy

● Followed proper standards for food safety, refrigeration and sanitation

● Answered customers phone inquiries promptly and in an appropriate manner

● Accurately logged all daily shipping and receiving orders

● Trained new associates

Court Archivist/Interpreter – 1st District Court of Vilnius/ Vilnius, Lithuania/ 2005 January – 2012 March

● Organized and managed the Archiving system of all Court files

● Worked with Court officials, private clients and public institutions in the ordering and dispatching applicable documents

● Input all documents into the Court Record Management System, Indexed, Cataloged and Stored physical records

● Managed electronic records database and handled all files requests

● Performed clerical tasks: answering phone calls, sorting mails and sending out correspondence

● Participated in Court Proceedings, translated between Russian and Lithuanian, performed written translations of documents Work History

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