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Social Media Customer Service

Toronto, ON, Canada
March 21, 2020

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** *** **** ********* ******* M*C 4W3



Over 2 years of work experience in customer service

Enthusiastic, self-motivated and takes initiative

Proficient at multi-tasking, prioritizing tasks, managing time and meeting critical deadlines

Highly adaptive, learns quickly and keen problem-solving skills

Works well independently and as part of a team

Excellent communication, and interpersonal skills

Able to work overtime

Able to do repetitive work

Able to stand for long periods of time

Able to lift up to 30 pounds repetitively

Attention to detail

WHMIS trained

Security License

Proficient in MS Office i.e. Outlook, Word, Excel, PowerPoint, Social Media


Concierge, Primary Response, Toronto Jan 2018 - June 2018

Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors

Located on a condominium property and monitored cameras for fire, trespassers and safety around the building

Followed rules, protocols, policies and procedures

Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist with condo unit management

Completed log documentation as required

Responded to tenant problems and concerns and forwarded issues to management for follow up

Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system

Customer Service & Retail Representative, Amazing Party and Costume, Toronto 2017

Assisted customers to find specific items including checking the stock room for products

Greet customers in a friendly and helpful manner

Resolved issues concerning pricing, availability, damaged product, buy-backs, and special orders.

Recognized, priced and stored merchandise,

Handled all the complaints from customers with sensitivity.

Effective and supportive team member

Observed and reported theft occurrences to management

Landscaping maintenance worker, Magenta lawn & property care, Toronto

Perform groundskeeping and building maintenance duties.

Mow lawn either by hand or using a riding lawnmower.

Cut lawn using hand, power or riding mower and trim and edge around walks, flower beds, and walls.

Landscape by planting flowers, grass, shrubs, and bushes.

Apply pesticide to rid grounds of pests such as mosquitos, wasps, ticks, and others.

Shovel snow from walkways and sprinkle ice down to keep people from falling.

Perform routine maintenance duties such as applying plaster, fixing fountains, and other duties.

Perform minor repairs and maintenance procedures on equipment utilized in groundskeeping..

Install rock, cement, lighting, water, and furniture..


Ontario High School Diploma, Burnhamthorpe collegiate Institute, Toronto 2020

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