HIGHLIGHTS OF QUALIFICATIONS
Over 2 years of work experience in customer service
Enthusiastic, self-motivated and takes initiative
Proficient at multi-tasking, prioritizing tasks, managing time and meeting critical deadlines
Highly adaptive, learns quickly and keen problem-solving skills
Works well independently and as part of a team
Excellent communication, and interpersonal skills
Able to work overtime
Able to do repetitive work
Able to stand for long periods of time
Able to lift up to 30 pounds repetitively
Attention to detail
Proficient in MS Office i.e. Outlook, Word, Excel, PowerPoint, Social Media
Concierge, Primary Response, Toronto Jan 2018 - June 2018
Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
Located on a condominium property and monitored cameras for fire, trespassers and safety around the building
Followed rules, protocols, policies and procedures
Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist with condo unit management
Completed log documentation as required
Responded to tenant problems and concerns and forwarded issues to management for follow up
Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system
Customer Service & Retail Representative, Amazing Party and Costume, Toronto 2017
Assisted customers to find specific items including checking the stock room for products
Greet customers in a friendly and helpful manner
Resolved issues concerning pricing, availability, damaged product, buy-backs, and special orders.
Recognized, priced and stored merchandise,
Handled all the complaints from customers with sensitivity.
Effective and supportive team member
Observed and reported theft occurrences to management
Landscaping maintenance worker, Magenta lawn & property care, Toronto
Perform groundskeeping and building maintenance duties.
Mow lawn either by hand or using a riding lawnmower.
Cut lawn using hand, power or riding mower and trim and edge around walks, flower beds, and walls.
Landscape by planting flowers, grass, shrubs, and bushes.
Apply pesticide to rid grounds of pests such as mosquitos, wasps, ticks, and others.
Shovel snow from walkways and sprinkle ice down to keep people from falling.
Perform routine maintenance duties such as applying plaster, fixing fountains, and other duties.
Perform minor repairs and maintenance procedures on equipment utilized in groundskeeping..
Install rock, cement, lighting, water, and furniture..
Ontario High School Diploma, Burnhamthorpe collegiate Institute, Toronto 2020