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Customer Service Representative

Location:
Sacramento, CA
Posted:
March 23, 2020

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Resume:

Kathy Chao

916-***-****

adce8x@r.postjobfree.com

OBJECTIVE

To obtain a position as a Table Games Dealer in a casino in which I can utilize my knowledge, abilities, and experience to perform the duties required of a dealer; thus, contributing to the success of the company.

SKILLS AND ATTRIBUTES

●Ability to deal multiple card games

●Knowledge of California card room banking system

●Able to implement banking procedures

●Able to apply knowledge of house rules and procedures

●Ability to deal and compare hands to determine winners and losers

●Detail oriented and resourceful in the completion of tasks with the ability to multi-task effectively

●Ability to maintain cash/chip tray

●Ability to quickly compute payout amount

●Excellent ability in working effectively with co-workers and staff

●Strong problem solving skills in regards to solving complaints

●Excellent communication and interpersonal skills.

●Confident and poised in interactions with individuals at all levels

Certificates & Licenses: Vocational Nursing License # 240255

CPR for Healthcare Professionals, Certificate

IV Therapy Certification

Immunization Training

Language Proficiency: Bi-lingual in Mien and English

EMPLOYMENT HISTORY

Computer Repair Technician

Apple, Inc. 03/2019-Current

Diagnose, repair, clean, and ship out refurbished MacBooks

Table Games Dealer

Casino M8trix, San Jose, CA 12/2011-08/2016 Cordova Restaurant Casino, Rancho Cordova, CA 12/2009-04/2011 Red Hawk Casino, Placerville CA 08/2008-12/2009

Cache Creek Casino, Brooks CA 05/2005-08/2008

Deal a variety of card games with efficiency and smoothness while practicing policies and procedures such as game protection. Ensure exceptional gaming experience for guests.

●Able to deal Texas Hold’em and Hi/Low Omaha Poker; Blackjack-Pure 21.5, Single Deck/Double Deck; Blackjack Switch, Baccarat, World Poker Tour, Three Card Poker, Four Card Poker, Let it Ride, Double Hand Pai Gow

●Knowledge of California card room banking system

●Work effectively with banking associate to ensure utmost efficiency

●Applied knowledge of dealing procedures to preserve the security and integrity of card games

●Exchange paper currency for gaming chips

●Compare dealer hand to player hands to determine winning and losing hands

●Maintain chip tray

●Notified supervisor of any irregularities noticed

●Answered questions or inquiries from patrons

Customer Service Representative September 2006 – January 2007

Dollar Financial Group, Sacramento CA

Perform a variety of duties which include:

●Data entry.

●Customer Service

●Check cashing

●Money transfers

●Make change and issue receipts

●Count, calculate, balance, and reconcile cash drawers

●Client check verification

●Issue Money Orders/Visa cards

EDUCATION

A+ and Cisco Nertworking Certification March 2019

CHARLES A JONES ADULT EDUCATION AND CAREER CENTER, SACRAMENTO

Associates Degree October 2009

CARRINGTON COLLEGE, SACRAMENTO

Vocational Nursing Program Certificate September 2008

WESTERN CAREER COLLEGE, SACRAMENTO

High School Diploma June 2002

HIRAM JOHNSON

REFERENCES: Available Upon Request



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