DERECHA M WILLIAMS

CUSTOMER SERVICE

Lithonia, GA 30038

adce8l@r.postjobfree.com

678-***-****

Accomplished and energetic Customer Service with a solid history of achievement in Sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communication

Authorized to work in the US for any employer

Bail Bond Agent

ASAP Bail Bonds - Marietta, GA

November 2018 to Present

Signing Bonds. Account Receivable Customers Service Rep, Monitoring offender Check In Schedule, Following up on failure to appear (FTA), Checking Court Docket,

CUSTOMER SERVICE

ASHLEY FURNITURE - Kennesaw, GA

February 2015 to October 2016

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of

complaints.

Review insurance policy terms to determine whether a particular loss is covered by insurance. Check to ensure that appropriate changes were made to resolve customers' problems.

CORRECTIONAL OFFICER

MISSISSIPPI SECURITY POLICE - Pascagoula, MS

March 2007 to July 2010

Take, receive, or check periodic inmate counts.

Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.

Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.

CORRECTIONAL OFFICER

MISSISSIPPI DEPARTMENT OF CORRECTION - Gulfport, MS January 2001 to June 2007

Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.

WORK EXPERIENCE

Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.

SALE AGENT

LIBERTY NATIONAL LIFE - Greenville, MS

September 1998 to June 2000

Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Legal Studies

Georgia State University - Atlanta, GA

January 2019 to Present

Criminal Justice

Delta State University - Cleveland, MS

May 1996 to December 1998

Clerical (Less than 1 year)

Typing (3 years)

CSR

Customer Support

Customer Service

Call Center

Customer Care

Georgia Association of Professional Bondsmen

March 2018

O.C.G.A. 17-6-50.1and O.C.G.A. 17-6-56.1 for all Professional bondmen and Bail Recovery Agent in the State of Georgia EDUCATION

SKILLS

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AWARDS

Bailbond License

April 2018 to Present

MDOC Training Academy

February 2007 to February 2013

180 hours of Officer Training

Mississippi Security Police

September 2013 to Present

Ms Standardardized Detention Officer

SKILLS:

Customer and Personal Service Service Orientation

Clerical Critical Thinking

Coordination Computers and Electronics

Judgment and Decision Making

CERTIFICATIONS AND LICENSES

ADDITIONAL INFORMATION

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