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Customer Service Manager

Location:
Roseville, CA
Salary:
$16-$20 per hour
Posted:
March 23, 2020

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Resume:

Susan T. Cavano

**** ****** ****

Roseville, CA *5747

adce5f@r.postjobfree.com:adce5f@r.postjobfree.com

Cell: 909-***-****

C-Level Administrator

Excellent computer skills including MS Office Suite, calendar management, internet research.

An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

Excel within highly competitive environments where leadership skills are the keys to success.

Possess excellent interpersonal, analytical, and organizational skills.

Areas of Expertise

Corporate Secretary

Custodian of Records

Expert problem solving skills

Customer service excellence

Bank Operations

Sensitivity and Confidentiality

Teambuilding & Training

Regulatory Compliance

Facilities Management

Professional Experience

MERCHANTS BANK OF CALIFORNIA, N.A. — Carson, CA

07/09 to 03/18

Senior Vice President/Chief Banking Officer/Chief Administrative Officer

Maintain corporate records, prepare board packages, transcribe and retain board and committee minutes.

Negotiate contracts with vendors for bank’s fidelity bond insurance, health insurance and workers compensation.

Manage Bank commercial and retail operations.

Ensure bank compliance with regulatory requirements and internal controls.

Act as liaison with Regulators.

Formulate and implement policies and procedures.

Manage bank Human Resources

PALM DESERT NATIONAL BANK — Palm Desert, CA

02/06 to 06/09

Vice President/Director of Operations

Administer bank operations department.

Ensure bank compliance with regulatory requirements and internal controls.

Implement and promote a program that ensures excellent customer service.

Technical Skills

Microsoft Office Suite

Quicken/Quickbooks

Manage multiple Outlook calendars

Various core data processing systems

Typing speed 100+ CPM

Time/Attendance systems

References

David Bloom, attorney with Park & Lim 213-***-****

R. Scott Racusin, President & CEO Merchants Bank 714-***-****



Contact this candidate