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Manager Customer Service

Location:
Missouri City, TX
Posted:
March 23, 2020

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Resume:

Norma G. Dean, JD, MBA

**** ****** ****** *****

Missouri City, TX 77459

m: 832-***-****

adce4d@r.postjobfree.com

Professional Summary

Vision-driven Lawyer with career-long record of operations, business development, and project management success for leading organizations

Proven real estate talent for aligning business strategy and objectives with high-stakes business negotiations and legal administration paradigms to achieve maximum revenue impacts with minimum resource expenditures.

Core Competencies

●Video

●Field Work

●Fast Track

●Architecture

●Presentation

●MS Office

●Acquisitions Projects

●Real Estate

●Estate Services

●Real Estate Services

●Employee

●Believe

●Acquisition Projects

●Strong Negotiation Skills

●Minimal Supervision

●Leadership Skills

●Decision Making

●Smart

●Motivate

●Inspire

●Renewable Energy

●Wind Energy

●Solar Energy

●Opportunity Development

●Oil & Gas Industry

●Contract Management

●Contract Negotiation

●Negotiations & Draft Agreements

●Government Regulations

●Industrial Knowledge

●Business Development

●Team-Oriented Approach

●Relationship Building

●Problem Solving

●Proactive Leadership

●Legal Writing

●Start-Ups

●Strategic Planning

●Project Planning

●Business Process

●Development

●Adaptability

●Communications

●Research & Analysis

●Reporting

●Interpersonal Skills

●Team Leadership

●Team Building

●Negotiation

Professional Experience

Florida Power and Light, Fort Lauderdale, FL, August 2019 to Present

SENIOR RIGHT OF WAY PROJECT MANAGER / LAWYER / ELECTRICAL / WIND ENERGY / SOLAR

●Recruit and lead and participate in the execution of wind research and solar development projects.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Accountable for financial performance and customer service.

●Establish collaborations with competent partners to execute these projects.

●Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies.

●Helping organization find the link between accounting and new business models, strategy, and understanding risk and balancing it with performance.

●Coach driving record for the experts involved and contribute technically to the execution of these projects

●Bridge communications with property owners and public land agents in order to review project plans and negotiate easement and purchase agreements.

●Investigate public records to acquire pertinent land data for the purpose of preparing legal documents, contracts, agreements, and exhibits.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Examine title reports and confirm the accuracy and completeness of legal instruments, exhibits, plans and papers for land acquisition.

●Contribute to the preparation of permits and review of county records to verify that proposed encroachments do not interfere with existing facilities or planned right of ways.

●Carry out the alignment of objectives with project managers, title and document staff, clients and attorneys.

●Monitor and maintain clear and concise landowner contact logs, ensuring accuracy of all information.

●Accurately analyzed cost and submitted production budgets and expenses.

●Disseminate critical landowner notifications for survey, construction, and other project schedule updates.

●Originate, develop, and launch innovative sales strategies for the Petrochemicals district while liaising with key stakeholders at prospective customer facilities.

●Ascertain and appraise main sales targets and streamline the completion of short- and long-range sales goals.

●Accountable for financial performance and customer service.

●Educate, guide, and mentor a specialized team of chemicals sales representatives.

●Detect, track, pursue, and secure Petrochemical growth opportunities, in both existing and new accounts.

●Cultivate professional relationships with key customers through value-selling and improving customer relations with product entertainment.

●Deliver expert chemical treatment knowledge and troubleshooting ideas with account representatives.

●Support product trials by offering technical oversight and continuity of communication at new customer sites while initiating baseline service programs.

●Collaborate on business reviews, capability presentations, and primary customer meetings regarding identified sales targets.

●Locate and participate in petrochemical industry events, such as trade shows, to enhance customer knowledge products.

●Utilize interdepartmental cooperation between organizations in order to attain all sales goals.

Targa Resources, LLC, Midland, TX, January 2018 to August 2019

SENIOR RIGHT OF WAY PROJECT MANAGER / SURFACE LANDMAN / TITLE REVIEWER / LAWYER

●Demonstrated expertise in conducting comprehensive title research and title curative concerning surface ownership.

●Conducted extensive research and analysis to identify business development opportunities.

●Accountable for financial performance and customer service.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Accurately analyzed cost and submitted production budgets and expenses.

●Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Studied, analyzed, and executed legal contracts that ensured state and federal regulations.

●Administered driving record all facets of surface land management and negotiations.

●Helping organization find the link between accounting and new business models, strategy, and understanding risk and balancing it with performance.

●Investigated, assessed, and fully resolved complaints, grievances, and surface owner disputes, delivering effective recommendations regarding damage claims settlements.

●Interfaced with The New Mexico Bureau of Land Management and fee surface owners throughout Lea and Eddy Counties in New Mexico.

●Assessed legal instruments for title in the Permian Basin and New Mexico while affording legal consultation for Title Curative.

●Prospected and secured occasions for Petrochemical growth across existing and new accounts.

●Developed positive relationships with all customers, determined baseline service programs requirements, and ensured full client satisfaction.

●Collaborated inter-departmentally on business reviews, presentations, and customer conferences to ensure alignment with sales targets.

Parsley Energy, Midland, TX, January 2017 to January 2018

SENIOR RIGHT OF WAY PROJECT MANAGER / TITLE REVIEWER / TITLE AGENT / LAWYER

●Employed authorization over all legal channels regarding titles across the Permian Basin and New Mexico while delivering expert legal opinions for Title Curative.

●Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies.

●Conducted extensive research and analysis to identify business development opportunities.

●Accurately analyzed cost and submitted production budgets and expenses.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Helping organization find the link between accounting and new business models, strategy, and understanding risk and balancing it with performance.

●Generated and conveyed key sales targets and certified the achievement of short- and long-range sales goals.

●Accountable for financial performance and customer service.

●Directed driving record and oversaw a team of chemicals sales representatives and junior chemical sales employees.

●Grew new and existing accounts by pursuing and closing lucrative growth opportunities.

●Fostered valuable relationships with vital clients through delivering an exceptional customer experience.

●Teamed with account representatives to impart chemical treatment experience and analytical concepts.

●Provided technical control and consistent engagement during product trials at customer locations.

●Attended and actively contributed to industry events with the goal of advancing customer knowledge products.

●Leveraged organizational collaboration in order to establish and accomplish sales targets.

Enterprise Products LLC, Houston, TX, June 2017 to December 2017

SENIOR RIGHT OF WAY PROJECT MANAGER / DUE DILIGENCE / LAWYER

●Reviewed and assessed legal instruments for due diligence while delivering the legal opinion for the internal Share Point database.

●Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

Canyon Rush LLC, Houston, TX, July 2015 to December 2017

PROJECT MANAGER / SENIOR WEB DEVELOPER / E-COMMERCE

●Conceptualized, designed, sold, and launched websites and eCommerce stores.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Conducted extensive research and analysis to identify business development opportunities.

●Accurately analyzed cost and submitted production budgets and expenses.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Created websites for customers to promote eCommerce products on the internet and Facebook.

●Helping organization find the link between accounting and new business models, strategy, and understanding risk and balancing it with performance.

●Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies.

Eclipse Resources, Marcellus Shale, Utica Shale, OH, November 2014 to June 2015

Exploration and Production company specializing in natural gas and crude oil energy.

SENIOR RIGHT OF WAY PROJECT MANAGER / SENIOR FIELD LANDMAN OPERATIONS / LAWYER

●Charted successful course of development across all aspects of Marcellus and Utica Upstream Drilling Operations.

●Accountable for financial performance and customer service.

●Conducted extensive research and analysis to identify business development opportunities.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Settled complex issues related to land access and drilling agreements alongside governmental entities and landholders.

●Inspected and maintained all areas of responsibility to ensure compliance with company goals and policies.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Composed driving record legal briefs to streamline landholder and company court system processes.

●Finalized several large-scale projects, meeting critical long-term strategies across nonconventional drilling operations and well site pads as well as oversaw legal and regulatory processes.

●Developed and implemented a full engineering and permitting program for the Ohio Department of Natural Resources regarding drilling dry gas, wet gas, crude oil production, and exploration wells.

●Administered all legal documentation, including negotiating and executing joint operating and compensation agreements with coal companies and landholders throughout Ohio.

●Completed comprehensive agreement reviews concerning cases of multiple ownerships and varied interests.

●Adjudicated and delivered pertinent findings to those who conducted negotiations with landowners and lease holders.

Contract Land Staff, Houston, TX, August 2013 to November 2014

Energy infrastructure land company specializing in electrical, natural gas pipelines, oil, and energy.

SENIOR RIGHT OF WAY PROJECT MANAGER / WIND FARMS / DUE DILIGENCE / LAWYER

●Retained full ownership of all title curative processes throughout multiple projects in the United States.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Directed and supervised two landmen and project consultants, motivating the team to surpass target objectives.

●Authored detailed legal memorandums on current land documents, leveraging an extensive law background to guarantee accurate legal terminology and prevent potential lawsuits.

●Accurately analyzed cost and submitted production budgets and expenses.

●Created, developed, and established a new interstate land database.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Isolated and assessed a non-legal Easement Right of Way agreement in partnership with the legal department, providing driving record guidance and law expertise.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Streamlined processes within a previously non-optimized database system by scripting an Excel spreadsheet to generate curative items on daily basis containing outcomes and issues.

●Conducted thorough public records research, including conveyance, mineral ownership, tax liens, and mortgage records in various county courthouses.

●Studied and delegated key title opinions in order to ascertain title ownership and recognize encumbrances and liens on properties.

Shell Australia, Brisbane, Australia, January 2010 to August 2013

Global integrated natural gas company engaged in hydrocarbon exploration, production, and marketing.

SENIOR RIGHT OF WAY PROJECT MANAGER / INTERNATIONAL NEGOTIATOR / SENIOR LANDMAN / CONTRACTS

●Piloted daily Australian Upstream Drilling Operations while governing a 50-member team of land negotiators and contractors.

●Conducted extensive research and analysis to identify business development opportunities.

●Helping organization find the link between accounting and new business models, strategy, and understanding risk and balancing it with performance.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Accurately analyzed cost and submitted production budgets and expenses.

●Aligned strategic objectives in globalizing business with Asia-Pacific equity.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Presided over all legal and regulatory processes for a substantial Queensland Curtis LNG project, enabling 2-train 8.5M tones per annum, with net production reaching ~210K barrels of oil.

●Realized successful project results through the execution of a full seismic testing program and drilling 175+ appraisal, production, and exploration wells.

●Oversaw multifaceted legal documentation, including negotiating and executing joint operation and compensation agreements with Xstrata Mining Group and Department of the Environment and Resource Management.

Chesapeake Energy, East Texas / Louisiana, July 2008 to January 2010

Natural gas, oil, & natural gas liquid development & production company.

SENIOR RIGHT OF WAY PROJECT MANAGER / SENIOR LANDMAN & DISTRICT SERVICE MANAGER

●Organized and delegated operational duties to a 50-member landman team, ensuring documentation integrity and accuracy across multiple projects.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Accountable for financial performance and customer service.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Conducted extensive research and analysis to identify business development opportunities.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Accurately analyzed cost and submitted production budgets and expenses.

●Facilitated the development and finalization of land acquisitions, oil and gas lease acquisitions, and easements.

●Finalized agreements and analyzed industry terminology to safeguard company and secure favorable arrangements.

●Ensured all permits and legal instruments required prior to property drilling were completed and processed.

Enbridge Energy & Pipelines, Houston, TX, June 2007 to July 2008

Energy transportation & distribution company.

SENIOR RIGHT OF WAY PROJECT MANAGER / OPERATIONS LANDMAN

●Spearheaded diverse procedures throughout seven states while managing all contracts and agreements related to pipeline operations.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Conducted extensive research and analysis to identify business development opportunities.

●Performed training manager functions involving both daily operation and strategic direction for the IT - education services department.

●Worked with human resources to ensure recruitment retention through successful training and onboarding programs.

●Monitored and regulated offshore pipeline assets in the Gulf of Mexico.

●Executed high-stakes business dealings with key clients, including $122M asset divestitures for the Kansas Pipeline Company and Lafitte Pipeline System purchase in Louisiana alongside Chevron.

●Engaged and influenced the Alabama State Governor to reimburse 100% of pipeline relocation expenditures requested for the state.

Plains All American Pipelines & Marketing, Houston, TX, August 2006 to June 2007

Crude oil, natural gas liquids, natural gas, and refined product transporting & marketing company.

SENIOR RIGHT OF WAY PROJECT MANAGER / SENIOR LANDMAN / MERGERS AND ACQUISITIONS / ASSETS & DIVESTITURE BUSINESS DEVELOPMENT

●Advanced business development and directed operations to ensure optimal asset management.

●Experience in project safety assessment and implementation of health and safety policies and standards throughout the life cycle of project.

●Performed training manager functions involving both daily operation and strategic direction for the education services.

●Accountable for financial performance and customer service.

●Orchestrated and completed large scale transactions, including a $2B+ Pacific Energy merger and acquisition into the Plains Land Department as well as a $5.5M Triangle Assets sale.

●Presented documentation and due diligence for the legal department, achieving all objectives within stringent time restraints by hiring, training, and supervising 50 contract landmen.

Education and Credentials

Juris Doctor (J.D.), 2011

Novus Law School, Palmdale, CA; Graduated Cum Laude

Master of Business Administration (M.B.A.), 2008

University of Phoenix, Phoenix, AZ

Bachelor of Science (B.Sc.) in Psychology & Computer Science, 1987

Texas State University, San Marcos, TX

Professional Development

●Becoming a Six Sigma Black Belt

●Pooling & Unitization Agreement

●Division Order Process

●Easement Agreements for Utilities and Energy Power Grids

Professional Affiliations

●Texas Real Estate License

●Texas Real Estate Commission Easement or Right of Way Agent License

●International Right of Way Association (IRWA)

●National Association of Petroleum Executives (NAPE)

●American Association of Professional Landman (AAPL)

●American Bar Association

Volunteerism

●M.D. Anderson Cancer Center

●Hurricane Harvey Assistance in Houston, Texas

●Hurricane Katrina Assistance in Houston, Texas

Additional Information

Languages: English, Spanish

Technical Proficiencies: Microsoft Office Suite

Interests: Tennis, photography, literature and gardening



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