Henderson NV 89052
Firestone Complete Auto Care, Matteson, IL, June 2015 - January 2016
Enter customer information into system for service on their vehicle
Consult with customer on service needed on their vehicle
Sales of Firestone credit cards
Sales of Tires and Wheel Alignments
Take tires down from racks when customers purchased them
Answered phones and make appointments
Picked customers up and took home for courtesy shuttles
South Chicago Auto Auction, Harvey, IL, August 2014- April 2015
Responsible for acquiring new accounts and reestablishing relationships with prior accounts.
Excellent customer service, strong telephone support and ability to answer or research the answer to client’s questions.
Ability to explain to clients the subjects of remarketing specifics, such as mechanical issues, and market conditions.
Use independent judgement to price vehicles and make recommendations to clients.
Prospect for new and inactive dealers to sell and buy vehicles at the auction promoting the auction as a tool for dealer's inventory adjustment.
Represent the auction on sale days promoting auction services.
Develop and strengthen relationships with dealers over the phone and on sale days through planned, scheduled contact and meetings, as well as feedback sessions regarding auction use and services.
Midwest Title Loans, Chicago IL, March 1999-August 2014
Responsible for customer satisfaction, client relationships, and the successful execution of the operations in the assigned territory
Identified opportunities for market share growth
Maintained positive relations with the customer by making periodic store visits, exploring specific needs and offered solutions
Recommended improvements to systems and procedures
Identified opportunities for continuous improvement
Provided effective and timely responses and resolutions to customers inquiries and issues
Held and attended meetings for thirty-one employees to keep projects on-time, on-budget, and resources on-task
Implemented continuous improvement, monitor budgets and expenses weekly, and adjusted to meet business needs within budgetary constraints.
KNOWLEDGE AND EXPERTISE
Ability to establish and maintain effective relationships with employees, independent contractors, supervisors, and the general public requiring courtesy, discretion, and sound judgment
Demonstrated ability to meet or exceed goals
Knowledge of relevant policies, practices, and procedures and requirements/standards
SKILLS and SPECIAL HONORS
Typing Speed- 50 words per minute
Promoted to Trouble shooter of Midwest Title Loans after 2nd year of employment
Promoted to Area Manager of Midwest Title Loans within 3rd year of employment
Skilled thoroughly in Microsoft Word, Excel, and PowerPoint
Active member of the Order of the Eastern Stars
High School Diploma, Academy of Our Lady-Chicago, IL, May 1987
References available upon request