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Manager Account Executive

Henderson, NV
March 23, 2020

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***** * ******* **

Henderson NV 89052


Firestone Complete Auto Care, Matteson, IL, June 2015 - January 2016

Service Advisor

Enter customer information into system for service on their vehicle

Consult with customer on service needed on their vehicle

Sales of Firestone credit cards

Sales of Tires and Wheel Alignments

Take tires down from racks when customers purchased them

Answered phones and make appointments

Picked customers up and took home for courtesy shuttles

South Chicago Auto Auction, Harvey, IL, August 2014- April 2015

Account Executive

Responsible for acquiring new accounts and reestablishing relationships with prior accounts.

Excellent customer service, strong telephone support and ability to answer or research the answer to client’s questions.

Ability to explain to clients the subjects of remarketing specifics, such as mechanical issues, and market conditions.

Use independent judgement to price vehicles and make recommendations to clients.

Prospect for new and inactive dealers to sell and buy vehicles at the auction promoting the auction as a tool for dealer's inventory adjustment.

Represent the auction on sale days promoting auction services.

Develop and strengthen relationships with dealers over the phone and on sale days through planned, scheduled contact and meetings, as well as feedback sessions regarding auction use and services.

Midwest Title Loans, Chicago IL, March 1999-August 2014

District Manager

Responsible for customer satisfaction, client relationships, and the successful execution of the operations in the assigned territory

Identified opportunities for market share growth

Maintained positive relations with the customer by making periodic store visits, exploring specific needs and offered solutions

Recommended improvements to systems and procedures

Identified opportunities for continuous improvement

Provided effective and timely responses and resolutions to customers inquiries and issues

Held and attended meetings for thirty-one employees to keep projects on-time, on-budget, and resources on-task

Implemented continuous improvement, monitor budgets and expenses weekly, and adjusted to meet business needs within budgetary constraints.


Ability to establish and maintain effective relationships with employees, independent contractors, supervisors, and the general public requiring courtesy, discretion, and sound judgment

Demonstrated ability to meet or exceed goals

Knowledge of relevant policies, practices, and procedures and requirements/standards


Typing Speed- 50 words per minute

Promoted to Trouble shooter of Midwest Title Loans after 2nd year of employment

Promoted to Area Manager of Midwest Title Loans within 3rd year of employment

Skilled thoroughly in Microsoft Word, Excel, and PowerPoint

Active member of the Order of the Eastern Stars


High School Diploma, Academy of Our Lady-Chicago, IL, May 1987

References available upon request

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