** *, ***** ********** ****** Phase 2
A complete team player dedicated and adept at analyzing problematic situations. A diligent individual and lover of challenges as they are opportunities to gain experience. Looking for opportunities to work in an environment where I can make use of my innovation, knowledge, and intellectual skills to help the organization further the cause of humanity.
Good knowledge of Microsoft Office Suites
Excellent People skills
Customer Education and satisfaction
AUGUST 2019 – TILL DATE
Customer Support Specialist / Bono Energy
•Management of payment gateways
•Escalation and Settlement of account queries
•Escalation & Resolution of complaints
JANUARY 2018 – JULY 2019
Customer Value Executive / Multichoice Nigeria
•Retention of customers
•Premium Customer service
•Customer education and credit control
•Cross selling/Up selling
•Manual Adjustment of Accounts
OCTOBER 2017 – DECEMBER 2017
Packaging Officer / Konga Online Shopping Warehouse
•Packaging of goods.
NONEMBER 2015 – JULY 2016
Internship / NB PLC,Imagbon Ogun State
•Maintenance of plants in production house.
•Risk assessment and work permit issuance.
•Data collation and entry.
•Overhauling of plants and machineries.
BSC (in view) / SMC University, Switzerland
OND / The Federal Polytechnic, Ilaro.Ogun State
SSCE / Odopotu Community Grammar School
Customer Service / Salors.org Academy
CRM Fundamentals / Udemy
Available on request