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Customer Service Manager

Nairobi, Nairobi County, Kenya
March 20, 2020

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P.O BOX *********


TEL: +254-*********


I am a driver working with JONSU ROAD BRIDG LTD, Reliable, expert and a professional with 7 years’ hands-on experience in light and heavy vehicle driving. Committed to ensure the safety of passengers, merchandise and vehicle. Able to respond quickly in emergency situations. Excellent communication skills and a proven ability to read maps. KEY STRENGTHS

In depth knowledge of reading maps.

Able to perform minor repairs of all kinds of vehicles.

Demonstrated ability to keep the vehicle clean.

Knowledge, Skills and Abilities

Interpersonal skills.

Positive attitude and professional demeanor.

Great hand-eye coordination.

Flexible schedule: Available at nights, weekends or early morning.

Able to follow instructions as well as specified routes.

Highly skilled in maintaining and cleaning and exterior of vehicle.

Profound ability to read the route maps and use them effectively and efficiently.

In depth knowledge of different parts of vehicles and their functioning as well.

Excellent troubleshooting capabilities in the event of a vehicle’s breakdown.

Track record of excellent driving.

Able to perform First Aid when needed.

Ability to understand organization’s goals and objectives.

Excellent written and oral communication skills.

Excellent listening and interpersonal skills.

Additional Knowledge and skills

Computing Skills – Good working knowledge of office Microsoft office, word, Excel and spreadsheets. Other packages include Ms PowerPoint, Access, PageMaker and Ms Publisher.

Professionalism – Solid technical skills with ability to use good judgment in pressure situation.

Team Player – able to relate will with people both internally and externally in an organization.

Ability – able to work in small teams under pressure and to multitask in a flexible environment.

Teamwork – Good interpersonal skills, ability to work in multi – cultural, multi ethnic, secure environment with sensitivity and respect for diversity.

Client Orientation – Ability to identify client’s needs and shape appropriate solutions, ability to establish and maintain productive partnership with clients. PROFESSIONAL EXPERIENCE

Jonsu Road Bridge Ltd March 2013 – Present


• Ensures acceptable level of business retention and continuity. Ensure excellent service delivery and customer service is maintained.


Transport office staff from one place to another on assigned routes.

Transport cargo to different places safely.

Assist passengers in securing wheelchairs and providing other mobility services.

Ensure appropriate maintenance of vehicles

Provide customer services for individuals as they reach destination

Support in loading and unloading of merchandise

Perform vehicle inspection to manage preventive maintenance

Make minor repairs as and when necessary

Followed maps to deliver the merchandise

Obtained valid signature on delivery documents

Completed daily truck inspection

Maintained driver log book


REGIONAL INSTITUE OF BUSSINESS MANAGEMENT: Nairobi Kenya Certificate in Information Technology.

SCHOMIC INSITUTE OF COMPUTER TRAINNING, Nairobi, Kenya Certificate in Computer applications.


Kenya Certificate of Secondary Education. (K.C.S.E) RIONSOTI PRIMAY SCHOOL. Kisii Kenya,

Kenya Certificate of Primary Education. (K.C.P.E)


Kennedy Otila

Human Resource Manager

Jonsu Road Bridge Ltd

Phone Number: 072*-***-***

Eshivan Waweru

Transport Manager

Jonsu Road Bridge Ltd

Phone Number 072*-***-***.

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