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Customer Service/Data Entry

Location:
Oak Creek, WI
Posted:
March 20, 2020

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Resume:

QUALIFICATIONS

●Written and Oral Communication

●Honesty and Integrity

●Technical Competency

●Work Ethic

●Flexibility

●Ability to Work in Harmony with Co-Workers

●Eager and Willing to Add to Their Knowledge Base and Skills

Determination and Persistence

EXPERTISE Home Service MS Office "Power User" Professional At All Times Positive Attitude

●Office Skills:

Telephone & Front Desk Reception

Customer Service & Sales

File & Account Management

Database & Records Management

Reports & Spreadsheets

Complaint Handling

Payroll Management

● Computer Skills:

Data Entry (75 WPM)

Word, Excel, PowerPoint, Access, Vision, Outlook

Social Media Management

Problem Management

Hardware Support

Installation & Execution of Software

Multiple Screen Monitors

PROFESSIONAL EXPERIENCE

Citywide Rentals, Scheduling & Receptionist

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Excel at handling a variety of customer service and administrative tasks and resolve

customer issues with expediency.

Hatch Staffing, DataBase Administration

Maintaining the data dictionary, monitoring performance, and enforcing organizational standards and security.

Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system.

CapTel, Captioning Assistant

Utilizing a keyboard by typing proper corrections and other words as necessary. Maintaining the CapTel Call Center's quality standards for accuracy and speed.

DRJ Unlimited, Executive Sales Representative

Giving sales presentations to a range of prospective clients.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Rococo Inc., Customer Retention Specialist

Meeting or exceeding sales goals. Helping determine pricing schedules for quotes, promotions, and negotiations.

Operated company switchboard and provided prompt, courteous and knowledgeable assistance.

Grantosa School, Summer Camp Counselor

Guide and teach a range of outdoor activities (hiking, swimming, boating, etc.) Ensure camper safety and monitor their activities.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

New C.H.O.I.C.E.S, Assistant & IT technician

Analyze design, modify and support computer systems and subsystems. Install, execute and support systems software and hardware products.

Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Mount Mary University, Front Desk & Security

Served as first point of contact for students, faculty and staff calling or visiting the main

office.

Monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

EDUCATION

Milwaukee Area Technical College Aug 2018-19

Mount Mary University Aug 2014-16

Alliance High Aug 2011-14

VOLUNTEER

Grantosa School May-Aug 17

PEARLS for Girls Aug 2016-17



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