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Medical Billing Customer Service

Beaumont, TX
14.00 hourly
March 20, 2020

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Beaumont, TX *****


Experience in keeping a company number one, that's what I truly believe, If a company goes under you go under, the company is your while you are there, you must keep it above water. Checking merchandise, paper work etc. Check and recheck so you know it's right the first time no need for mistakes are issues. Then pass is on with confidence and awareness.

Always keep (Client & Customers) happy, this is a asset to the company. Talented Account Specialist with 20 plus year background in collections and expertise in recovery strategy and repayment plan structuring. Successful in fostering goodwill with customers through professional credit management. Dedicated Account Specialist familiar with scripted interactions and collections guidelines. Knowledgeable about both business and personal credit areas. Accounts Receivable Specialist

VibrantCare Rehabilitation - Roseville, CA

February 2009 to November 2019

Negotiate/ Litigate agreements between the Attorney and account balances Maintained high volume of calls to meet demands of busy group Delivered exceptional customer service on all calls for Medical Records request, Medical Billing, coding and Insurance verification while maintaining calm and professional demeanor in challenging circumstances. Helped patient plan payoff plans for current and pass due account balances Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems Routinely contacted account holders with balances over 30 days past due to resolve delinquencies Worked closely with delinquent account holders to collect and reconcile accounts through approved channels Collections Agent

Platinum Recovery Services LLC - Sacramento, CA

July 2007 to September 2008

Negotiated with accountholders to devise repayment plans and minimize collections receivables Identified past due accounts and contacted account holders to arrange payment Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts

Followed fair debt practices and regulatory guidelines when managing collections process Updated account status records and collection efforts Resolved billing discrepancies and customer credit issues Placed outbound collections calls daily to approximately 100 accountholders Collection Supervisor

USCB INC - Sacramento, CA

September 2002 to July 2007


Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow's to meet any daily demand

Performed targeted collections on past due accounts Contacted clients with past due accounts to formulate payment plans and discuss restructuring options Realigned workflows with changing business demands by evaluating processes and employee strengths Established and enforced clear goals to keep all employees on same level and working collaboratively Collections Specialist

Nationwide Credit Inc - Sacramento, CA

August 1999 to August 2002

Used scripted conversation prompts to convey current account information and obtain payments Achieved performance goals on consistence

Negotiated to collect balance in full

Recorded all information regarding financial status of customers Maintained high volume of calls to meet demands of busy group Handled 100 outbound and inbound calls daily with goal of collecting owed debt Achieved monthly goals of $100k through effective use of my collection skills Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans

Conveyed current account information and obtained payments by using pre-scripted statements Negotiated credit extensions to assist customers in paying overdue accounts Reduced aged accounts by collecting on approximately 100 accounts daily High School Diploma

VibrantCare University - Roseville, CA


Certificate in Medical Records Clerk, HIPAA

VibrantCare University - Roseville, CA

Accounts Receivable Complaint Supervising Agent

Medical Billing and coding, Data Entry,Medical Record Clerk, Medical Collection,Accounts reconciliation,Insurance verification, Billing dispute resolution (10+ years) R



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