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Manager Assistant

Location:
Fereej Ibn Dirhem, Qatar
Posted:
March 20, 2020

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Resume:

Supervisor / Spa Coordinator & Spa Assistant manager

Personal Information

Name: Imen Mefteh

Address: Street al Fadal Marwan Al Saad Doha Qatar

Telephone: +974-********

E-mail: adcdst@r.postjobfree.com

Date of birth: 30 July 1985

Nationality: Tunisian

Marital status: Married

Education/Qualifications

2002-2006 Baccalaureate Literature Tunisia

2006-2009 Applied License in Management (specialty Hydro center, Spa, Thalassotherapy and thermal center) from the Higher Institute of Technological Studies Sousse Tunisia

2010 First Aid Certificate

Employment / Work Experience

2009 Receptionist and spa coordinator in the spa of the hotel Tabarka Beach ( named now La Cigale) where I assist the opening of the center from the preparations until the budget reaches

March 2010 – March 2016 Spa Senior receptionist and Spa supervisor at Movenpick Resort & marine spa Sousse Tunisia

January 2018 – October 2019 spa Coordinator at Guerlain Spa Alfardan Doha

December 2019 until today Spa Assistant manager at Aqua Lounge Spa Doubletree By Hilton Old town

Duties and tasks at Movenpcik resort & marine spa Tunisia

Responsible for a team of receptionists and hosts

Perform job interview for new candidate

Make the training for the new staffs: software, company policies

Verify that all the staff are always aware of the new procedure

Receive customer and makes tours to show the facilities explain the product offered and sale

Give advice on treatment procedures and contra-indications and find suitable alternatives

Dealing with customer complaints and solving problems

Ensure cleanliness of all guests’ areas.

Check the cash box and verify the sales of the day

Forwards calls and e-mails to appropriate person and make reservations

Collaborate with the manager trough a clear and organized follow up and working together for new packages, promotions and offers

Schedule meeting, VIP visits and training programs

Make inventories and order the necessary

Achievements:

Three Times best employee in Movenpick spa and awarded the best overall employee

Awarded two personal “Thank you” cards from Movenpick

Awarded certificate in the First Aide from my institute and from Movenpick resort & marine spa Sousse Tunisia

Duties as a Spa Coordinator at Guerlain Spa Alfardan

-Greeting customers, and answering to their inquiries

-Promoting spa services and making sure spa operations run smoothly

-Anticipate, identify and ensure guest needs are being met in the best possible way

-Effectively and efficiently communicate all guest questions and/or concerns to the Spa Director

-Handle all guest interactions with the highest level of hospitality and professionalism

-Up-sell services where possible to maximize revenues and utilize yield management strategies

-Conduct spa orientations including an introduction to the fitness center, facilities, services, programs

-Demonstrate sincere guest focus and true appreciation for the guest experience

-Promoting the spa and Maintain a strong relationships with community and ministries to bring new customers

Achievements:

Ties ups with Bein Sport, Aljazeera, Qatar airways, ministry of education, UDC...

Participating in Heya Arabian Fashion Exhibition on April 2018 and 2019

Participation in Ohlala November 2018 and we get an award

Workshop in Qatar Foundation on November 2018 (demonstration of the reflexology for the staff and show some ideas to help them to relieves the stress or pain while working in their offices)

Admin on Instagram and Facebook account of the Spa

3 Awards from haute grandeur awards

Duties as a Spa assistant manager at Aqua Lounge spa Doubletree by Hilton old town

-Ensuring the effective professional management of the daily operation of the Spa Department

- Managing good staff/colleagues relationships within the department to achieve retail and treatment sales targets as set, assessment and recruitment of required staff and encourage and motivate them to reach set targets

- Ensure all departmental billing is carried out accurately and on time

-Assisting with training and development to ensure ultimate client care

-Operating the Spa Department in a cost effective manner in line with department budgets

-Ensure high standards of presentation and cleanliness are maintained at all times within the department

- Ensure all members of staff are aware of all actions and event to be taken, the safety of all equipment at all times, and must be properly trained and qualified before doing any treatment

Achievements:

Get 70% discount from the current massage oil supplier

Raise POs with cheaper price and with similar product quality

Implement new card for the regular client

Beat the target monthly (February was the highest since the opening)

Promote the gym and implement the entertainer

Skills

Managerial and self-employed business skills

Ability to organise and prioritise work

Strong retail skills and ability to explain various treatments/services to the guest clearly and knowledgably

Interpersonal Teamwork skills and able to motivate and manage a team effectively

Strong organizational and multi-tasking abilities with attention to details

Warm and sincere verbal communication skills

Sense of leadership, responsibility individual and team work abilities

Sociable and honest with a great abilities in convincing

Languages

English: Fluent

French: Fluent

Arabic: Mother tongue

Personal Interests

Public relations – puzzles – cooking – child care



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