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Customer Service Representative

Location:
Abbotsford, BC, Canada
Posted:
March 19, 2020

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Resume:

DENA JOHNSON

*** - ** ******* ******, *********, BC V2A2T7

Home: 604-***-****

adcdf1@r.postjobfree.com

SUMMARY

Thirty (30) year Superior Customer Service Representative who values the importance of working with public. Understands the complexity and efficiency of being a team member/leader and respects cultural sensitivity. Exceptional conflict resolution abilities, while demonstrating empathy and resolving problems in a professional friendly manner. Eager Educational Assistant who appreciates all children, understands child growth and their developmental needs with special challenges. Committed to working in partnership with students, teachers, and parents to ensure they have positive and beneficial education experiences.

SKILLS

• Strong interpersonal skills

• Understands and acknowledges the importance of

confidentiality at all times

• Professional in and out the work place

• Well organized, punctual, patient and compassionate

• Excellent communication and listening skills

• Able to take directions from teacher(s), follow

through learning activities with students

independently

• Adaptable with ease, while adjusting to each student individual needs

• Great problem-solving abilities, with exceptional empathy for resolving customer/student concerns in a professional and friendly manner

• High level of accuracy with cash handling and

security

EXPERIENCE

LANGLEY SCHOOL DISTRICT #35

Langley, BC

Special Education Assistant (SEA) 10/2018 to Current

• Understands and acknowledges safety for all students and co-workers

• Provided continuous confidentiality at all times

• Take directions from teacher(s) and follow through, while adjusting to each students' individual needs

• Evaluated and documented students' behaviours and progress

• Provided a positive environment with fun, safe and happy experiences for all students

• Communicated effectively and delivered positive reinforcement to students, which enabled building of trust and rapport

SOBEYS/SAFEWAY

Penticton, BC

Customer Service Representative/Cashier 06/1990 to Current

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

• Developed reputation as an efficient service provider with high level of accuracy

• Assisting co-cashiers with different keying functions of register, and knowledge of store policies

• Provided an elevated customer service experience to generate a loyal clientele

• Responsible for accurate high level cash handling, and security

• Recipient of multiple positive reviews, acknowledging dedication to excellent customer service

• Built long-term customer relationships and advised customers on purchases and promotions VANCOUVER HOCKEY CLUB LTD. (VANCOUVER CANUCKS)

Vancouver, BC

Support Secretary 02/1990 to 10/1990

• Responsible for word processing, faxing news releases and relief switchboard

• Arranging player signings/promotions and organizing “Stan Smyl Hockey School”

• Assisting with new player relocation to Vancouver. Investigating and solving when their personal belongings will arrive

• Answering/directing in-coming calls in an efficient friendly manner, while obtaining utmost confidentiality EDUCATION AND TRAINING

DELTA TEACHER ASSISTANT CERTIFICATE (DTAC) PROGRAM 06/2018 Delta Manor Education Centre, Delta, BC

HIGH SCHOOL DIPLOMA

Brookswood Secondary School, Langley, BC

CERTIFICATIONS

• First Aid, Food Safe, CPI, POPARD, POPFASD, Intro to ABA REFERENCES

LORI PURNELL (HR), Sobeys/Safeway

604-***-****

Ian Dickson (CUSTOMER SERVICE REP), Safeway/Sobeys/FreshCo 778-***-****

ESTER SAKSONO (TEACHER), Sunshine Hills Elementry

604-***-****



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