MEGHARSHA H N
Mobile No : 971-*********
E-Mail : firstname.lastname@example.org
To work for a organization which offers an opportunity for continuous improvement, learning and rewards for shouldering more responsibilities and be an important member of a team in helping the team to perform & flourish in accomplishing corporate goals.
Passion to work in a challenging environment.
Fast learner and good attitude.
Motivated team player and can adapt and learn new technologies, tools and applications.
Strong in Problem solving, interpersonal and communication skills.
Dedication towards the work.
SSLC, Board of Secondary Education
National High School, Shivamogga, India
Completed on - 2006
National Pre-University, Shivamogga, India
Completed on - 2008
Bachelor of Computer Application (B.C.A)
D.V.S College of Arts and Science, Shivamogga, India
Completed on - 2011
WORK EXPERIENCE: 1
Designation : Tech Support
Company : Gatik Business Solutions Pvt Ltd
Core Areas : Networking (Broadband)
Experience : 2 years
DUTIES PERFORMED AS A BACKUP FOR TEAM LEAD:
Understanding problems and providing remote technical resolution.
Proactive and logical thinking in resolving problems.
Remote monitoring and managing client IT infrastructure like servers, operating systems, databases, networking etc.
Supporting the clients on troubleshooting issues relating to software, hardware & networking.
Identifying process improvement opportunities and reporting the same to the customers / management.
Provide timely resolution and effective documentation.
Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects.
Periodically updating calls/customer as required.
WORK EXPERIENCE: 2
Designation : Digital Interactive Executive
Company : 7 Inc.
Core Areas : Home services
Experience : 3 years 10 months
ROLES AND RESPONSIBILITIES:
Respond to customer queries in a timely and accurate way via chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Inform customers about new features and functionalities.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Taking remote access to update the condition of the unit before setting an appointment with field technician.
Conducting training sessions to junior Customer Support Representatives on weekly basis.
Providing floor assistance to junior Customer Support Representatives and helping them to understand the tools and different scenarios.
WORK EXPERIENCE: 3
Designation : Nutrition sales consultant
Company : Lifestyle Nutrition
Core Areas : Nutrition supplements
Experience : Currently working from July 2019
ROLES AND RESPONSIBILITIES:
Builds business by identifying and selling prospects; maintaining relationships with clients.
Clarify information to clients and explain the effects of nutrients on overall health condition.
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Contributes to team effort by accomplishing related results as needed.
Prepares reports by collecting, analyzing, and summarizing information.
Date of Birth : March 1, 1991
Father’s Name : Nataraja Setty H G
Mother’s Name : Sharadha Nataraja.
Nationality : Indian
Marital status : Single
Passport number : L8593621
Visa status : Employment
Currently residing : Abu Dhabi
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Abu Dhabi. MEGHARSHA H N