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Customer Service Representative

Location:
Clarksville, TN, 37043
Posted:
March 19, 2020

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Resume:

Asia Garrett

615-***-****

adcdd5@r.postjobfree.com

*** ******** **** ***** *** E 15

Madison, TN, 37115

Summary

I am a welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. I am skilled with great attention to detail and organization skills. I’m resourceful and outgoing professional with training in multiple POS software. I'm a reliable team member with 5+ years of experience processing payments. I am also skilled at helping customers, balancing cash drawers and working within various departments. I’m an expert at ringing up sales quickly and accurately. I'm friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. I’m knowledgeable about company standards with strong skill in retaining product and service information to provide effective issue resolution. I’m skilled in promoting sales to increase revenue while addressing diverse issues.

I am also very patient and understanding. I display cheerfulness, upbeat professionalism with history of exceeding customer service expectations. I’m calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills

•Cash drawer balancing

•POS systems

•Issue resolution

•Payment processing

•Cash register operation

•Security monitoring

•Coin counting

•Staff mentoring

•Merchandise restocking

•Customer assistance

•Customer greeting

•ID verification

•Cash management

•Credit and cash transactions

•Customer order recording

•Cash counting machine operations

•Scanner operations

•Product recommendations

Experience

Customer Service Cashier

Nashville, TN

Wendy's International LLC/ Aug 2017 to Current

•Redeemed coupons and cross-sold products

•Assisted customers to find appropriate products, answered product questions and provided product solutions

•Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

•Learned roles of other departments to provide coverage and keep store operational

•Filled beverages and delivered food to customers by moving a fast and steady paced environment.

•Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

•Operated equipment to lift and transport stock

•Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy

•Kept check-out areas clean, organized, and well-stocked to maintain attractive store

•Helped customers find specific products, answering questions and offering advice

•Answered phone calls to assist customers with questions and orders

Customer Service Representative

Bellevue, TN

Mapco Rewards/ May 2018 to Aug 2019

•Cross-trained staff members, resulting in 15% increase in customer satisfaction ratings

•Reviewed customer data to assess current issues and determine potential solutions

•Escalated customer concerns, store issues and inventory requirements to supervisors

•Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

•Addressed customer service inquiries quickly and accurately

•Upheld privacy and security requirements established by regulatory agencies

Team Member

Nashville, TN

Taco Bell/ May 2016 to Jun 2018

•Cleaned and sanitized work areas between runs using multiple cleaners and safety equipment

•Cleaned work areas regularly to keep team efficient and eliminate any safety concerns

•Trained new employees on food service and safety positions to support team efficiency

•Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked

•Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity

Cashier

Nashville, TN

Wendy's/ Mar 2014 to September 2019

•Helped customers find specific products, answering questions and offering advice

•Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

•Trained new team members in cash register operation, stock procedures and customer service

•Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions

•Worked closely with front-end staff to assist customers.

Primeritus Financial Services, Inc. / September 2019 to

Customer Service Representative

Antioch, TN

•Reviewed customer data to assess current issues and determine potential solutions

•Cross-trained staff members, resulting in 15% increase in customer satisfaction ratings

•Addressed customer service inquiries quickly and accurately

Education and Training

Whites Creek High School

Whites Creek, TN

Graduation Date: May 14, 2016

Early Childhood Education



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