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Assistant Customer Service

Chicago, IL
$18 to $19 per hour
March 19, 2020

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Hetal Jain



Career Objective

To work for an organization which provides me a challenging work environment that enables maximum utilization of my education and hospitality management skills thereby enhancing my career prospects and making a positive difference to the organization.


Arihant Grugh Udhyog[India]

08.2014 to 11.2019

Joined family business & I was handling production department.

DAYSINN[U.S.A] 08.2013 to 07.2014

Assistant in Front Office

Checking online reservation

Night auditing

Checking guest occupancy

Customer service

THISTLE HOTEL [UK] 03.2009 to 04.12

Assistant Food and Beverage Operative

Customer service

Managing invoice and payments

Making final reports

Managing the house guest list

Data entry managing all receipts, invoices and managing stock take, Customer records


• Develop a strategy the team will use to reach its goal

• Provide any training that team members need

• Communicate clear instructions to team members

• Listen to team members' feedback

• Monitor team members' participation to ensure the training they

• Create reports to update the company on the team's progress

• Distribute reports to the appropriate personnel

CATAFORCE- COMPASS GROUP [UK] 04.2010 to 08.2010

Catering Assistant

I have worked as a casual staff in different hotels and university. I have worked as catering assistant hospitality staff in various reputed organization such as Welcome Trust, Royal Bank, Sanctuary spa club, etc.

KAMAL & IQUBAL CATERES [UK] 03.2010 to 04.2010

In a local catering group I have worked as a part of catering staff, which has involved table setting, serving on the table and winding up after the occasion.

COSTA COFFEE SHOP 05.2010 to 07.2010

Team member

Making coffee, managing kitchen and floor, ordering fridge foods, managing food delivery and managing stock room.

HUNDREDDEGREES 09.2011 to 04.2012

{Exclusive Indian Restro-Bar & Event Caterers}

Responsible to increase sales on food and beverage items and train junior staff on up selling techniques.

Responsible to maintain Guest History of clients coming to restaurant in general

Responsible to provide a guest feedback form in the restaurant and improve service from the feedback received from guest

CATERING BUSINESS [India] 05.03 to 06.2008

Co-Worker Assistant

Presently running own Catering and Snacks business and providing services to hotels, private parties & marriage functions. At HP we provide catering services and manage small business events and parties as well.

Catering services

Assisted all leading Hotels of India for their Outdoor Catering Parties in Food Production and Services.

Served French Delegation

· Welcome Hotel (ITC GROUP)

· Holiday Inn

Food Festivals

Conducted and managed 4 successful Food Festivals.

· Corn Festival, served 600 pax

· Italian Festival, served 450 pax

· World Cup Jashn, served 500 pax

· Combo Creole Food Festival, served 600 pax

Industrial Training 2001 to 2003

I have completed three industrial training as part of certificate in hotel management which has given me an experience in Customer Service and House Keeping Department.

Welcome Hotels (ITC group)

Done 3 months Industrial Training in Welcome Hotel (ITC Group) as part of certificate course in hotel management having exposure in Food and Beverages Service and House Keeping Department.

Palm Resort (Bangalore)

Worked 6 months as a part of training in Golden Palm Resort (Bangalore) as part of certificate course in hotel management as a House Keeper Supervisor.

Holiday Inn

Worked in Holiday Inn for 6 weeks as part of certificate course in hotel management as Customer Service Assistant.


Certificate Course in Hotel Management 2001- 2003

Institute of the American hotel & Lodging Association (AH & LA), INDIA


Graduation in Tourism and Hospitality Management


Computer Skills

Computer literacy in the Internet, Word Excel 2003 & 2003 DTP

Certificate in DOS, WIN.NT, OFFICE & WEB PAGE

Personal Details

Strengths : Adaptability, Strong determination & Inter-Personnel Skill.

Skills : Excellent communication skills, interpersonal skills.


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