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Accounts Receivable

Location:
North Wales, PA
Posted:
March 19, 2020

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Resume:

*** ***** ****

North Wales, PA *****

Phone: 215-***-**** E-mail:adcdax@r.postjobfree.com

Chester Okula

Work experience

August 28, 2018 – March 2020 Van Horn Metz & Company

Account Receivable Analyst

Process credit card payments and reconcile daily transactions for a total of $10-15,000 per Month.

Apply lock box cash to customer AR ledger in amount of $500,000.00.

Monitor credit limits and review credit agreements for commercial accounts. Evaluated order release based on companies risk and payments history. Making Credit limit decisions and adjusting credit limit.

Establish and monitors payment plans and performs collection calls. Portfolio of $300 Million dollars

Able to handle high volume and deadlines, friendly and professional customer service demeanor, strong attention to details and organization skills.

Strong analytical and problem solving skills.

Analyze customer account detail and report issues identified to the controller.

Resolve customer payment discrepancies and valid the general ledger activity. Contact call and email over 50 per day.

Proficient with Word, Outlook and Excel. Flexibility to work independently and or with a group.

New to operating system Chempax, but in a short time master the system.

Set up new customer and evaluate their possible risk to the company.

Apply Brokerage fee and commissions to products under the customer account.

October 31, 2017 – August 27,2018 Aetna Insurance Company

Customer Service Representative

Educate and assist members on various elements of their benefit plan, information and available service to enhance the overall customer service experience with the company.

Provide assistance with Aetna navigator, reviewing claims and coverage search for providers in network for the maximum savings.

Coordinate efforts both internally and externally to successfully resolves service issues via telephone or written correspondence.

Provide technical or subject matter expertise concerning policies procedure to assist the member. Take between 30 to 50 calls daily.

Triage question to appropriate department. Document and track contracts with member, providers and plan sponsors.

Explains member’s rights and responsibilities in accordance with contract. Process complaints, grievances and appeals.

Work with Aetna’s ASD system

White Belt training completed.

August 2017 – October 31, 2017 DXC Technology / Hewlett Packard

Customer Service Representative

Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.

Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.

Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.

Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

Interfaces with team members, management, and customers in reference to customer service issues.

August 2016 – June 2017 Impax Laboratories, Inc., Fort Washington,

PA

Credit Analyst III

Monitors Risk and evaluates customer activity within the company’s accounts receivable.

Handles all levels of internal and external contacts to resolve payment disputes while maintaining positive business relationships.

Responsible for initiating the collection process for past due balances and resolution of customer disputes/discrepancies for a portfolio of over 900 Million dollars.

Review customer limits to evaluate risk, using financials and Dun Bradstreet reports.

Review and Monitor all past due receivables.

Work with customer service, contract management, sales and IT to improve processes.

Monitored McKesson and CVS accounts working within the web portals.

Working Knowledge of McKesson Short pay forms.

Working knowledge of SAP, Excel, Word, and JD Edwards.

July 2013 - August 2016 Endo International, Malvern, PA

Account Receivable Specialist

Reconcile Daily Bank Statements and process payment applications.

Process credit card payments and reconcile transactions.

Process ACH and wire payments and Chargebacks

Monitor credit limits and review credit agreements for corporate and commercial accounts both domestic and international for portfolio over 500 million dollars. Making Credit limit decisions and adjusting credit limit.

Evaluated order release based on companies risk and payments history.

Reviewed new customer for credit risk. Reviewed their financials and Dun Bradstreet reports.

Account that filed bankruptcy, filed claims and monitored bankruptcy progress.

Create manual invoicing.

Establish and monitors payment plans and perform collection calls.

Subject matter expert in all department functions.

Able to handle high volume and deadlines, friendly and professional customer service demeanor, strong attention to details and organization skills. Knowledge of VLOOKUP and pivot tables.

Excellent organization skills with attention to details. Strong analytical and problem solving skills. Proficient with Word, Outlook and Excel. Flexibility to work independently and or with a group.

2001 – June 2013 OraPharma, Inc. Horsham, PA

Account Receivable Analyst

Reconcile daily bank files and process payment applications for a total of $150K daily

Process credit card payments and reconcile daily transactions for a total of 2 million per Month

Monitor credit limits and review credit agreements for corporate and commercial accounts. Evaluated order release based on companies risk and payments history. Making Credit limit decisions and adjusting credit limit.

Establish and monitors payment plans and performs collection calls. Portfolio of $200 Million dollars

Monitor and Reconcile sales in excess of $72MM for external partners Henry Schein, International Accounts, CVS and CuraScripts.

Process credit refunds through JD Edwards systems.

Prepare and file Sales and Use Tax Returns.

Prepare Government reports and file quarterly reports.

Able to handle high volume and deadlines, friendly and professional customer service demeanor, strong attention to details and organization skills.

Excellent organization skills with attention to details. Strong analytical and problem solving skills. Proficient with Word, Outlook and Excel. Flexibility to work independently and or with a group.

2001 – June 2013 OraPharma, Inc. Horsham, PA, cont.

Senior Customer Service Representative

Managed the customer service department in the absence of the Manager.

Handle inbound and outbound calls.

Trained new employees on product knowledge, JD Edward’s systems, and the departmental policies and procedures.

Mentored co-workers on daily functions and perform quality review audits.

Handled escalated customer disputes and complaints.

Established and documented policies and procedures for each area of responsibility.

Performed inside Sales functions with order up selling suggestions, order entry, dispute resolution, and fulfillment request.

Proficient in JD Edwards, Excel, Word and Outlook.

Excellent organization skills with attention to details. Strong analytical and problem solving skills. Proficient with Word, Outlook and Excel. Flexibility to work independently and or with a group.

Education

1983 Temple University, Philadelphia, PA

B.A. in Marketing

1979 Bucks County Community College



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