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Customer Service English Teacher

Location:
Pasig, Philippines
Salary:
Php30,000
Posted:
March 21, 2020

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Resume:

AUDREY AYESHA BONGALOS

#* ***** * ** ********** St. Concepcion II Marikina City, PH 1811

Mobile: (63-915-***-**** Home: (02) 933-2010

adcd2j@r.postjobfree.com

Summary

Dedicated hard working with strong knowledge in customer service. Focused on setting high expectations and raising service standards. A risk taker who is interested in pursuing a career that could make significant contributions to your organization. Highlights

• Fluent in English

• Customer service expert

• VIP service expert

• Ability to handle fast-paced environment

• Problem Resolution

• Fast learner

• Team-oriented

• Proven leadership skills

• Willing to work under pressure

• Skilled multi - tasking

Experience

Acadsoc Inc. September 2018 to March 2020

Online English Teacher

Hongkong, China

• Teach non-native speakers to read, write and speak English.

• Help students learn English grammar, pronunciation and conversational skills.

• Handle group classes.

• Ensure lessons are in line with planning and their respective objectives, and that segments of lessons are shared with the students, as appropriate. Green Sun Hotel January 2017 to August 2018

Sales and Reservation Officer

Makati, MNL, PH

• Coordinating with the sales team by managing clients. Filing important documents and communicating relevant information. Ensuring good quality of customer service. Responding to complaints from customers.

• Assist customers with planning and booking their reservations. Process payments and send confirmation to the guests.

JW Marriott August 2015 to November 2016

Food & Beverage Attendant Austin,

TX, USA

• Greeted guests with a warm welcoming smile and a positive attitude as they entered the restaurant or anytime I encounter them. Developed variety of menu items catering to guests with food allergies and diet restrictions such as gluten free and vegan items. Provides consistent high quality standard of food and beverage set up/service to all guests, ensuring smooth delivery of food and function services. Accepts payment from the guests and made changes as necessary. Cleaned and maintained the working place. Kept drinking stations clean and ready for the service. Performed serving, cleaning, and stocking duties in establishments. Encountered and mingled different kinds of people with different nationalities. Adheres to all government guidelines for proper and safe food and beverage service (Food Handling Training Protocol) Ark Travel Inc. April 2015 to July 2015

Inbound Travel Sales Coordinator

Makati, MNL, PH

• Endorsed package holiday which includes booking accommodation and siteseeing tours and travel transfer methods between the different places travelers may visit. Handled either group or independent travelers that are coming from overseas. Arranged their entire trip around the Philippines. Managed with the guest travel agent overseas, via phone or email. Qatar Airways October 2014 to February 2015

On-the-Job Trainee

Makati, MNL, PH

• Knowledgeable to use Amadeus and Abacus for the information of passengers leaving the Philippines by taking the complimentary bus service of Qatar Airways heading to Clark International Airport. Escorted passengers when needed. Processed reservations and coordinates with QR reservation agents. Enforced safety and security measure. Instructed passengers on all safety and emergency procedures and answered any questions. Responded politely to passenger complaints regarding ticketing and baggage handling. Helped Ticketing and Reservation department from answering phone calls and voice mail. Assisted the Events Marketing Officer to do such events like sponsoring the French Chamber of Commerce in the Philippines, PTAA's Travel Tour Expo 2015 and Appreciation Dinner for the Qatar Airways Country Manager. Education

St. Paul University March 2015

Bachelor of Science Tourism Management Quezon

City, MNL, PH

Our Lady of Perpetual Succor College March 2011

High School Diploma

Marikina City, MNL, PH

Awards

• Voice & Stage Performance Award, CPMP Philippines, 2013

• Cadet Officer, Military Training, OLOPS College Philippines, 2011 Certifications

Trainings Attended

• TESOL Certificate, July 2019

• Texas Alcohol Beverage, ATX, USA, August 2015

• Safety Food Handlers, ATX, USA, August 2015

• Test of English for Int'l Communication (TOEIC), PH, March 2015

• Jungle Environment Survival Training, Subic Bay, PH, February 2014

• Public Relation Officer (PRO), Tourism Society, SPUQC, PH, June 2013

• Hosting Emceeing, Learning Access, CPMP, PH, May 2013

• 19th SPCEM & CES National Summer Camp, Leadership Training, PH, April 2013

• Basic Communication English Program, JRP International, PH, April 2011 Seminars Attended

• Leadership Development Series, ATX, USA, December 2015

• Business & Technology (BIZTECH), SPUQC, PH, December 2014

• Drug Testing Seminar, SPUQC, PH, July 2013

• Tour Guiding & Tour Management, SPUQC, PH, March 2013

• Disaster Awareness, SPUQC, PH, July 2012

• Meetings Incentive Travel Convention & Events, SPUQC, PH, October 2012 Languages

Bilingual Proficiency in Tagalog

Professional Working Proficiency in English

Elementary Proficiency in Japanese/Spanish/Chinese



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