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Employee Relations Manager

Location:
Chennai, Tamil Nadu, India
Posted:
March 18, 2020

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Resume:

MARTIN DEXTER JOSEPH

Mobile: 099******** ~ E-Mail: adcciv@r.postjobfree.com

CAREER ABSTRACT

** ***** ** ********** ** Talent Acquisition, Account Management, Business Development, managing People Management Operations comprising Recruitment / HR, Exit Interviews, Employee engagement, Employee relations and Customer relationship management.

An out-of-the-box thinker committed towards the growth of people within the organisation.

Proficient in handling recruitment & selection, database management, Customer meetings.

An effective communicator with exceptional interpersonal skills and hands on exposure in coordinating with the eligible candidates.

COMPETENCIES PURVIEW

Resource Management, Talent Management, Staffing, Project Management office, Employee Relation, Program Management, Project Planning and Staffing,Demand and Supply, Capacity Planning, Performance management, Resource forecasting, Compensation & Performance

Understand different functions within group and industry context, articulates priorities, frames the right strategic questions and adapts short term plans as business priorities

Knowledge on trends and evaluate innovative, low-cost and effective sourcing methods to attract Best Talent from the Industry

Client management - partner with hiring managers, group or organization leads, and key stakeholders to understand the talent needs.

Become a deep subject matter expert within your assigned client group.

Candidate management - develop and execute sourcing plans to identify and recruit top talent, owning the candidate development process from identification and engagement to offer extension and closing

ORGANISATIONAL EXPERIENCE

SACHA Engineering (formerly known as RLE India manufacturing and engineering) – Account Manager – IT Services – Since July’19.

Accountabilities:

On-Site Account Manager at the customer place to build long term relationships with customers.

Regular meetings with the key stakeholders for better understanding of requirements and customer needs on a timely basis.

Providing effective solution to customer queries as and when the client adapts to new strategies.

Reviewed constantly customer feedback and then suggested way to improve the internal processes and customer satisfaction rate has increased.

Regular stand up meetings on a daily basis with the internal teams monitoring utilization of existing resources and manpower. Planning recruitment and sales targets on a daily, weekly and monthly basis along with key account stakeholders in the company.

Remapping of bench resources.

Review the Metrics related to the account on a timely basis to ensure smooth process.

Responsible for driving and motivating the recruitment team to achieve their targets and grow the account.

Ford Motor Company – Deputed through Altimetrik Enterprise Solution (Covansys Group) TALENT ACQUISITION – Manager –Mar’13 – July’19

Accountabilities

Key Achievements: Increased the Headcount growth of the account from 0 to 268 in a span of 4 years.

Increased the revenue growth of the account by 71%.

Successfully redeployed the project released resources after upscaling them as per client expectations.

Resource Management

Handled mid-size workforce fulfilment - Manage the deployment/roll-off of over 350+ resources.

Ability to work with different fulfilment engines/sources such as external suppliers, hiring team, internal fulfilment engines.

Resourcing, Staffing plans, Statement of Work, Resource Forecasting, Sub-contractor management and over-sight.

Ability to arrive at consensus with Stakeholders in agreeing up on right skill / capability.

To build strategies on bench status. Plan and provide resource shortage and skill set wise hiring requirements. Co-ordinate with hiring department to fill resource shortages.

Ensure all projects are adequately staffed within the organization. To analyze and update resource requirements of various departments internally.

Co-ordinate with Dept. Heads and Project managers to assign resources.

Own the Time Management system and administrate time sheets for all deployable resources and ensure 100% compliance.

Keep track of staff Utilization/recoverability/productivity/Chargeability by skills/service lines to enable resource and revenue planning.

Check and maintain 100% compliance in for skills and project updates by resources. Build and Maintain profiles of all deployable resources.

Assess and de-risk niche skill requirements through cross-skilling and strategic investments, thereby increasing internal fulfilment and controlling cost

Capacity Planning

Offshore – Onshore resources fulfillments

Managed JD creations, Interview programs by identifying interview panels and Managerial assessments. Recommendations on candidate fitments and alternatives.

Transformation and change Management

Quarterly Talent plan – Provide talent inputs to Recruitment

Manage work force (who are placed in different client places), their performance management, growth & skill development, turnaround of resources for different requirement by inducting fresh resources, improving profitability, thus managing employee satisfaction.

Talent Acquisition

Understand different functions within group and customer context, articulates priorities, frames the right strategic questions and adapts short term plans as business priorities

Knowledge on trends and evaluate innovative, low-cost and effective sourcing methods to attract Best Talent from the Industry

Client management - partner with hiring managers, group or organization leads, and key stakeholders to understand the talent needs.

Become a deep subject matter expert within your assigned client group.

Candidate management - develop and execute sourcing plans to identify and recruit top talent, owning the candidate development process from identification and engagement to offer extension and closing

Team Management - lead a team of experienced, high performing recruiters. Create a culture of inspiration, empowerment and inclusion

Independently handling walk-in drives.

Help the team assess team options and make decisions on staffing assignments which are then communicated appropriately

Manage sourcing channel selection, recruiting events, selection process and attraction strategy

Communicate regularly with appropriate leaders on capacity, staff situation and hiring cycles

Ensure hiring decisions and interview processes meet firm standards and collect and report activity and results to key stakeholders and peers

People Management:

Career Planning for resources

Performance Management.

Retention Strategies

Attrition Overview and control

Managed Conflicts and with appropriate resolutions

Collaborate with the wider HR team to support learning and HR initiatives. Conduct periodic training on staffing and recruiting tools and process for new staff

Qsource Global Consulting, Chennai Manager – Recruitments Aug’11-Mar’ 13

Accountabilities

Handling a Team of 4 Members

Responsible for filling the current openings of the client with suitable candidates.

Role analysis review, collecting market intelligence & mapping organization as an effort to Identify potential

candidate and mapping client requirements

Communicate directly with Client SPOC’s to chart down the technical information and recruitment selection

criteria to initiate recruitment process.

Monitor team recruiting practices to increase recruitment process efficiency and productivity and reducing

Cost-per-hire.

Client Relationship Management:

Maintaining cordial relations with clients to sustain & increase the profitability of the business. Maximizing

Client satisfaction levels by adhering to committed delivery timelines, monitoring client complaints and

providing efficient services. Handling client grievances and resolving issues.

Building relationship with key people in the corporate which will contribute towards generating & increasing future business. Responsibilities include servicing, securing and generating organic growth within the companies assigned.

Clients Handled: Temenos, CSS, Qatalys software, BNP Paribas, Inautix.

Worked extensively in Healthcare, BFSI and Networking domains.

Qatalys Software Technologies, Chennai Asst. Manager – Recruitments Feb’08 – July 11

Accountabilities

Handling the review & market intelligence process; communicating with Onsite Account Managers to gather the technical information about recruitment.

Interfacing with Resource Manager and Delivery Group Managers to optimize resource utilization within account.

Formulating the MIS reports to Management and Finance Team on regular basis.

Providing the payroll inputs to Finance Team on on-boarding of new employees.

Notable Credits

Successfully managed QSource - A Consulting Division of Qatalys for a period of 4 months.

Key Clients Handled: IBM, Wipro, IGATE, Capegemini and CMG Logica.

Hired various high-level resources on a very short notice period.

Summit HR Worldwide, Chennai Recruiter Specialist Nov’06 – Jan’08

(Client: B IQ Solutions)

Accountabilities

Completed the current openings of the client with suitable candidates.

Established the HR Department right from scratch to the level of a professional HR team in a span of 9 months.

Oversaw the HR formalities such as documentation, bank formalities, etc.

Involved in sourcing and hiring different types of skill sets & for various positions ranging from Software Engineer to Delivery Head.

Client Relationship Management

Recognizing, monitoring and updating client requirements and delegating the same to the various operation heads for smooth execution.

Omniscent Global Solutions, Chennai Mar’03 – Nov’06

Joined as Technical Recruiter and rose to the post of Staffing Specialist

Accountabilities

Obtained the confirmation of consultants, pay-rate/hour, etc.

Explained the training opportunities and providing benefits through our company.

Informed the candidates about the interviews by e-mail containing date of interview, time of interview, venue, contact person, etc.

Notable Credits

Key Clients Handled: Syntel, Keane, Quintegra, Wipro, IBM, etc.

Bagged appreciation letter from Omniscent Global Solutions - 2005 for best consulting in their critical projects.

PRECEDING TASKS

Airfreight Private Limited, Chennai Assistant Manager Jul’01 – Feb’03

Aramex India Private Limited, Chennai Credit Officer May’99 – Jun’01

SCHOLASTICS

Bachelor of Arts from Loyola College, Chennai in 1999.

Pursuing CHRMP certification from Pearson Vue.

Technical Skills:

Operating Systems Windows98/NT/2000/ XP

MS Tools Microsoft Outlook, Excel, Word and PowerPoint.

Internet Recruiting Tools Dice.com, JobsAhead.com, Monster.com, Naukri.com, Linkedin.com, Free Job Sites, Blogs and Forums

PERSONAL DOSSIER

Date of Birth : 14th June 1977

Address : Chennai

Resource Management

Talent Acquisition

People Management

Business Operations

Employee Relations

Customer Relationship Management

Account Management



Contact this candidate