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Office Staff Manager

Location:
Setauket-East Setauket, NY, 11733
Posted:
March 17, 2020

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Resume:

SUZANNE J. MOSHIER

** ***** ***** ******* **.

East Setauket, NY 11733

Suzie4646 @hotmail.com

SKILLS:

Call Center

Over See Day to Day Operations

Authorizations

EMR Training

Patient Scheduling

Identified and Implemented Operational Efficiencies to Improve workflow and Patient satisfaction, as well as facilitate achievement of quality and service

2019 – Present

McMonigle – Neurology Associates

Practice Administrator

Responsible for the daily management, organization and coordination of the medical office operations, procedures and resources to facilitate effectiveness and efficiency of the practice.

Duties:

Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff

Ensure HIPAA compliance in the office of all personnel

Analyze and monitor daily revenue cycle processes in the practice.

Complete working knowledge of billing, collections and account receivable management

Manage tracking of co-pays, organize accounts payable for accuracy of monthly reporting and accountability

Monitor and maintain office supplies inventory

Maintain a safe and secure working environment

Address patient inquiries and complaints

2018 – 2019

The Ward Melville Heritage Organization – Education & Cultural Center

Special Events Coordinator

Responsibilities include; planning, coordinating, executing and overseeing the day to day operations of events and educational programs.

Researching prospective programming and events.

2014- 2017

All-Inclusive Primary Care

Practice Administrator

Responsible for the daily management, organization and coordination of the medical office operations, procedures and resources to facilitate effectiveness and efficiency of the practice.

Duties:

Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff

Coordinate the physician schedules and ensure proper staff coverage to accommodate the needs of the practice

Provide and procure the necessary training to both staff and physicians in regards to EMR training

Ensure HIPAA compliance in the office of all personnel

Analyze and monitor daily revenue cycle processes in the practice.

Complete working knowledge of billing, collections and account receivable management

Manage tracking of co-pays, organize accounts payable for accuracy of monthly reporting and accountability

Monitor and maintain office supplies inventory

Maintain a safe and secure working environment

Address patient inquiries and complaints

Oversee employee payroll

Work closely with all physicians in the practice to maintain the highest level of patient care and satisfaction

Properly inform management/administration by reviewing and analyzing special reports; summarizing information; identifying trends

Evaluate and manage staff performance through coaching, counseling, discipline and completing performance evaluations.

Marketing

1999 -2013

Long Island Medical Pain, PC

Office Manager:

Supervise and delegate work within office for all providers. Initiate all insurance authorizations for all procedures performed by physicians in practice. Provide insurance utilization representatives with correct ICD-9 and CPT codes and secure required documentation and negotiate for maximum reimbursement for procedures. Answer insurance company inquiries, correct billing errors. Audit claims being submitted. Primary contact person with the provider relations departments of all active and prospective managed care organizations. Coordinate and complete managed care applications, maintain current physicians’ files with license registrations, malpractice face sheets and histories, and board certifications. Hire and train all staff. Educate physicians and staff of all managed care policies and requirements. Analyze patient accounts for correct payment. Respond to patient inquiries regarding billing issues.

10/97 to 05/98

Island Orthopaedics & Sports Medicine, PC, Massapequa, New York

Office Manager- Five Physicians

Manages the overall management of all clerical support services for a staff of 20

Handles insurance referrals and authorizations, ICD-9 and CPT Coding

Oversees surgical booking

Hiring and disciplining staff

Monitors the ordering of office supplies

Provides orientation and training for all new clerical staff

Monitors referral base from the community

Prioritizes work flow among staff members, adjusts assignments as necessary

Schedules vacation/ personal time to allow for smooth office flow

5/96- 10/97

North Shore Musculoskeletal Institute, Affiliate of North Shore University Hospital

Office Manager- East Meadow, Selden, Hampton Bays

Provided overall management of day to day operations at all 3 facilities

Supervised the start-up of the MSI Selden and Hampton Bays facilities

Responsibilities included: creating office systems (file, processes, protocols and procedures)

Provided ongoing training for staff on policies, procedures, equipment and software changes

Developed and provided monthly and annual reports of productivity, utilization, and other statistics

Developed informational and additional marketing tools as needed

Monitored the referral base from the community

Acted as a liaison for the practice with the North Shore University management staff

Interviewed, hired and disciplined support staff

Provided back-up to office staff

Provided help with physician credentialing for hospital privileges and managed care applications

Assisted in preparing operating budget for East Meadow, Selden and Hampton Bays

University Hospital, Stony Brook, New York

7/92-5/96

Office Manager- Stony Brook Orthopaedics, PC

Office manager for 11 orthopaedic surgeons with patient visits of 22,000 per year

Supervised all office staff including 7 secretaries, 3 clinical assistants, 1 cast technician, 2 billers, and 3 radiology technicians

Organized staff schedules

Managed purchasing of all office and medical supplies

Scheduled patient appointments for all physicians including reprogramming computer appointment systems to group appointments by insurance type, etc.

Coordinating front desk and back office to assure the smooth running of the physician appointments

Responsible for requisitioning all needed patient charts

Computer Programs

Microsoft word

Microsoft excel

Cerner

EMR



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