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Administrative Assistant Customer Service

East Providence, RI
March 17, 2020

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North Providence, RI

401-***-**** ●


Experienced, highly motivated business professional with demonstrated expertise in accounts receivable/ payable, accounting, payroll disbursements and office administration. Excellent team collaboration skills. Adept at producing high-quality work in very busy, deadline-centric environments. Outstanding written and verbal communication skills. Goes above and beyond the job description. Customer Service Excellence Acute Attention to Detail Strong Problem-Solving Skills Experience with Tax/Payroll Protection of Confidential Data High Level of Professionalism Outstanding Problem-Solving Skills Filing/Maintaining Documents Inventory Management

Computer skills including Microsoft Office Suite: Word, Outlook, and training in Excel. Significant experience with Sage BusinessWorks.

Excellent Math Skills

Diversity and Inclusion: Proven ability to thrive in professional settings that support diversity and encourage the inclusion and respect of each staff member and each client/customer. PROFESSIONAL BACKGROUND

Ocean State Facility Services, East Providence, RI Billing/Payroll/Bookkeeper & Administrative Assistant 1998 – 2019 Managed a wide-range of responsibilities in a very busy, deadline-focused environment. Earned a strong reputation for high-quality work, team collaboration, and attention to detail.

• Demonstrated excellence in customer service. Utilized strong follow-through skills.

• Held responsibility for all accounts payable and accounts receivable.

• Managed payroll including all quarterly and yearly taxes.

• Distribution of sixty franchisee statements and checks.

• Managed the billing of over 300 accounts monthly.

• Strong familiarity and use of Sage BusinessWorks.

• Purchased supplies and inventory for the business. Notable accomplishment: Created and implemented an innovative invoice for billing that replaced custom products that were very expensive. The new invoice utilized a unique scanning system for all check deposits and eliminated daily trips to the bank. Result: The company experienced a savings of time and money. EDUCATION

Johnson and Wales University – coursework completed in Business Administration

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