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Manager Customer

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
March 19, 2020

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Resume:

Curriculum Vitae

Of

Mr. Rodney Sewnundan

Date Prepared : 2019/09/16

Home Phone Number : 031-*******

Work Phone Number : 081*******

Cell Number – Work : 081*******

E-Mail Address : adcc7o@r.postjobfree.com

Personal Information

Surname : Sewnundan

First Name : Rodney

Known as : Rodney

ID Number : 780**********

Race : Asian

Gender : Male

Driver's License : EB PDP

Disability : N\A

Additional Comments relating to Personal Information

I am extremely efficient and reliable. I tend to plan meticulously which I think is the key to being successful. I constantly complete all tasks set out and work extremely well with people. I have experience with dealing with the entire range of customers from the receptionist and first contact in the organization which I am dealing with to the decision makers and CEO’s with confidence. I have a solid computer background and can also perform proficient in a range IT tasks. I am always punctual and pleasant, and my priorities are clearly defined. I believe I would be a great asset to your organization. I believe that you should constantly be an excellent ambassador to the organization that you represent as I am of the view that your success is inherently dependent on your organization’s success.

Address Information

Residential/Postal Address:5 Avenpalm Gardens,Palmview,Phoenix,4068

Education

School : PALMVIEW SECONDARY SCHOOL

Grade 12 : STANDARD 10/MATRIC

Year : 1995

Subjects Passed : MATHS (HG)

: PHYSICAL SCIENCE (HG)

: ENGLISH (HG)

: AFRIKAANS (HG)

: TECHNIKA ELECTRICAL (HG)

: ART (HG)

Additional Comments relating to Secondary Education:

I also served on many extra-curricular associations. I have constantly

participated in sports and have excelled in it.

I have a diploma in advanced personal computing with subjects including ms

office,ms excel,ms word,internet applications,email.I achieved a distinctions in all the above subjects.

Work History

Employer : Altron Group

Job title : Account Manager

Period : 2019/11/01 to current

Job level : Specialist- Account Management / CRM

Additional Comments relating to Work History

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase solution and product penetration.

Employer : Mitsol

Job title : Account Manager

Period : 2019/03/01 to current

Job level : Specialist- sales

Additional Comments relating to Work History

Managing existing portfolio with all day to day operations, migrating clients from legacy systems to NGN products eg. Cloud, hosting among others. I was also responsible for bringing on new business to Mitsol and retaining clients going forward. In addition I was also tasked to interact and maintain Mitsol partners which entails me also filling into a role as channel manager at certain periods.

Employer : Telkom SA

Job title : Account Manager

Period : 2015/07/01 to 2018/12/21

Job level : Specialist

Section : Telkom Enterprise

Additional Comments relating to Work History

My duties include interacting with leaders of corporate enterprises, providing a complete solution and communications portfolio and thereafter maintaining this relationship ensuring growth and repeat business. I also seek out new business markets forging new relationships and acquiring new business. I connect my clients from end user to end user nationally and internationally when requested. My current position entails presentation skills, data analysis and implementation assurance as well as ensuring billing integrity including collections. I also constantly keep abreast with market trends ensuring product longevity and validity in the marketplace as we as customer retention.

Employer : Telkom SA

Job title : Customer Service Agent

Period : 2002/02/01 to 2015/06/08

Job level : Agent

Section : Telkom direct

Additional Comments relating to Work History

I was involved in retail, selling and marketing of Telkom products

and value-added services to new and existing customers and

continuously pursue to exceed sales targets.

I am exposed to a customer service environment. My core functions

was to liaise directly with my external customers on a day-to-day

basis, to assess their needs and complaints and appropriately

attend to them by delivering to them a satisfying resolution.

My job function entails servicing customer needs requirements,

expanding my customer base, ensuring customer retention and

adequately and appropriately addressing and resolving customer

disputes.

I was always expected to provide excellent customer services,

whether I am dealing with my external customer (those that

subscribe to our services/ products), or my internal customer

(Telkom internal hierarchy itself).

I was also involved in the selling and marketing of cellular

products as well as wireless solutions. At present my major function is that of

selling

troubleshooting and activation of Telkom internet and broadband

facilities including ADSL self-installation support to customers.

I also was responsible for stock in all respects including

ordering, stock take, faulty stock as well as stock display. I also

perform many financial functions including banking, audits and

making sure that the store complied with the various requirements

set out by management.

Employer : Telkom SA

Job title : call center agent

Period : 1998/09/21 to 2002/02/11

Job level : Agent

Additional Comments relating to Work History

I have dealt with customer complaints and worked on collections and billing

enquiries in a call center environment as well as worked on a

supervisory level relieving my supervisor for a large part of my

time in this environment. This entailed drawing shifts and work

schedules, scheduling leave dates for agents and evaluating

performance and giving feedback to management

Additional Information

I am a highly motivated individual who is not afraid of challenging work and long

hours. I will do whatever it takes to get the task set completed. I work well

with others and I am a team player. I have constantly exceeded targets set in my

environments believe if you have a passion for what you do, the rewards namely

financially, personally and otherwise with automatically follow no question about

that. I an excellent manager of time and always punctual.

I have extensive experience in face to face customer interaction both with

business customers as well as residential. I have both the

applicable courses as well as the critical "on the job" experience to

successfully create a pleasing experience for our customers.

Competencies

I am a dynamic and a highly motivated individual. I am target driven and strive

to succeed in whatever, I do. I have been awarded the Top Sales Agent, Top Revenue Generating Agent as well as received spot light awards which includes many incentivized trips abroad on numerous occasions.

I have been delegated to relieve as Branch Manager on several occasions.

The Telkom direct environment has afforded the valuable experience in dealing

with our diverse customer base from the man on the street to the corporate

executive who makes important decisions for his company. I have learnt to adjust my

approach to suit all diverse types of customers making all feel comfortable

which is an important part of closing a sale. I have the ability to show the

value proposition in our products with ease.

These are crucial factor in our environment especially with all our competitors

out there.

Applicable Courses

Cisco Fit for Meraki

Cisco stage 2 security Network

Cisco Blackbelt security sales

Ethics

Fibre to the Home/Business

Consumer Protection Act (CPA) - Consumer

Process: Product Purchasing

Theatre of Service

Process: Billing

Process: Consumer Assurance

Mobile Data Services

Converged Solutions

Fixed Data Services

Business Mobile CRM

Customer Relationship Skills

CRM Training

Image Workshop

Customer Care for Performers

First Aid - Level 1

AECR: Achieve Extra. Customer Relations

OTEC: Quality Through the Customer Eyes

I have also undergone a SAP course which covered the retails

environment in terms of administrating stock.

Computer Literacy

Diploma in advanced personal computing. Sap knowledge, courses underwent: ms

office.ms word,ms excel.I have also completed s SAP retail environment course

Languages

Afrikaans-Speak

Afrikaans-Read

Afrikaans-Write

English-Speak

English-Read

English-Write

Zulu-Speak

Zulu-Read

Special Interests

I love sport especially motorsport, I enjoy socializing totally love movies as

well. I also am very interested in technology and new developments in this field.

I love to travel and experience new and exciting things. Family is also very

Important to me as I am a dedicated parent and husband.

References

Name of Referee :Pravesh Valabh

Position :Manager

Phone Number :081*******

Name of Referee :Strini Mandri

Position: Manager :BDM

Phone Number :081*******

Name of Referee :Lyn Whiteley

Position: manager :Area Manager

Phone Number :072*******

Name of Referee :Pravesh Ramsarran

Position :Ex-Colleague

Phone Number :083*******



Contact this candidate