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Administrative, Receptionist, Secretarial

March 17, 2020

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Working Experience

*. ALNAKHEEL FITNESS – Kingdom of Bahrain

Gym Receptionist cum Sales

May 11, 2018 – present


Sells Gym Membership.

Operates as cash register and directly calling banks for any card decline matters.

Notify or Update clients (New/Existing) regarding Gym Policies or announcement.

Call existing clients for renewal or outstanding balance due payment.

Updates the daily attendance of each staff.

Supports Corporate Marketing Events held inside/outside the gym center.

Updates the Maintenance Team regarding any maintenance issues throughout the gym facility and reports them to the CEO for updates.

Post/Arrange Group Class schedules to be forwarded to CEO.

Responsible for checking stocks and orders supplies as required.

Responsible for weekly inventory of gym materials and supplies.

Prepares daily financial reports as well as monthly outstanding balance reports and forwards them to the CEO.


Branch Operations Officer (Nueva Ecija, Central Luzon Branch) January 2018 – April 2018


Creates Monthly Staff Roster/Attendance.

Distribute and Monitors Individual and Branch Target and Sales.

Monitors the Operations of the Branch.

Monitors and Develops the Sales of the branch to reach the company monthly target.

Visit various companies for Corporate Events and Offers.

Conducts Weekly and Monthly Staff Meeting.

Conducts and Monitor Training of New Hired Staff.

Interviews potential staff to be hired.


Current Address: Road No 255, Block No 502, Bldg No 1450, Jannusan, Budaiya Highway, Kingdom of Bahrain

Email Address:

Mobile Number: +973-********

3. TELEPERFORMANCE – MAAX, Pasay City Philippines

Customer Service Representative (Fraud Analyst)

International Employer with SUNTRUST U.S.A.

February 2017 – December 2017


Determine Fraud to Non-Fraud Activities.

Verify suspicious activities on the client’s bank account.

Blocks & Issues various account cards.

Process client’s claim (bankcards, credit cards, checks)

Follow-up status of claims.

4. HORIZON FITNESS LLC. - Sultanate of Oman

Operations Officer

February 2012 – October 2016


Responsible for ensuring the Operations, Administration and Sales Strategy of each staff member was executed correctly all Branches.

Responsible for reporting Branch Operations and Administration Audit Results to the Chief Support Officer and Chief Operations Officer.

Responsible to consolidating and re-arranging Company Employee Roster as well as coordinating transportation services across all branches.

Sells Membership and PT and Supplements to clients.

Training newly hired staff.

Creates Presentations for Chief Support Officer, as preparation for the Board of Directors Meeting.

Attends Managers Meeting for reporting purposes.

Supports Marketing Events and coordinates with Marketing Department.

Audit Personal Trainers and Therapists, ensuring appointments met and conducted.

Inspects and Reports Branch Monthly Group Class Schedules and forwards them to the Chief Support Officer and Chief Operations Officer.

Writes Employee Penalty and Warning Letters and forwards them to the Chief Support Officer and Chief Operations Officer, Vice Chief Executive Officer and Human Resource Department. 5. STANDARD INSURANCE CO., INC. - Makati, Philippines

Sr. Account Executive II / Sr. Insurance Coordinator II Car Dealers: Honda, Toyota, Mitsubishi, Hyundai, Suzuki, Chrysler September 2007-2012


Sales and Underwriting.

Claims Assistance.

Customer Service (Internal clients and External Clients).

Administrative and Clerical work.

6. ALLIED BANK CORP. - Makati, Philippines

Data Encoder (HR Dept.)

June 2007 – September 2007


Encodes Employees Personal Profile Information such as Personal Identification, Salary, Training, and Certifications.


Computer Savvy MS Office (Word, Excel, Power Point, Outlook) Skilled Sales Representative Adobe Photoshop Software Great Customer Service FOCUS Billing System

Fast Learner with little supervision Appointment Manager System Ability to work under pressure CRM

Flexible in schedule and assigned location SAP


Great Team Leader


IELTS (Int’l English Language Testing System) BACHELOR OF SCIENCE IN COMPUTER SCIENCE November 15, 2019 – January 3, 2020 Arellano University, Manila Philippines Filipino Institute – Bahrain Year 2003-2007

Supervisory Management

Sept 13, 2019 – November 1, 2019

Filipino Institute - Bahrain


Age: 34

Date of Birth: October 23, 1985

Height: 5’3

Weight: 47kg

Civil Status: Single

Nationality: Filipino

Religion: Catholic

Languages: Tagalog, English,

Basic Arabic


Munther Al Farsani

Owner/ CEO - Al Nakheel Fitness LLC.

+973-******** /

Melanie Apas

AVP, Agencies & Dealers Marketing Department

Standard Insurance Co., Inc

+63-917******* /

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