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Customer Care Office

Location:
Kolkata, West Bengal, India
Posted:
March 16, 2020

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Resume:

UTTARAN MITRA

Phone: 824*******/983*******

Email: adcbx2@r.postjobfree.com / adcbx2@r.postjobfree.com

Career Objective

To work in a growth oriented progressive organization where my experience and strong

organizational skills will significantly contribute to overall success of the organization and provide

opportunities for my career growth. My goal is to join with middle to senior position in the area of

operation/SCM where I can enhance my career in feature.

AREAS OF EXPERTISE

Operation:

Monitoring and providing total warehouse solution.

Monitoring total distribution and dispatch schedule.

Ensuring quality dispatch to the customers at schedule time by attaching declaration.

Strategically manage the procurement, movement and strong of materials, parts and finished

inventory and the related information follow through the organization and the marketing

channels.

Effective Man Management System.

Inventory Management & Control :

Inventory analysis and control through FSN, SQL and SOS methods.

Maintaining huge level of housekeeping and reset working environment at warehouse and

back office.

Effective stock checking on basis of maintaining FIFO in daily basis.

Provide actionable decision support analysis to facilitate demand prioritization.

Participate in the root cause analysis to ensure improvement of overall process.

Analysys Inventory on basis of stock movement, stock receipt and dispatch in regular wise.

Monitaring Purchese of office meterials and liable to keep records of stocks in daily basis and keep all records in respect of openning and closing stocks to maintain balance sheet, dispatched meterials in respect of STN and prepare MIS reports in system while stocks moves.

Logistics:-

Vendor finalization with cost analysis (Fleet management)

Prepare STN (Stock Transfer Note) – Transfer In & Out(In ships, Out ships) from

warehouse to dispatch area and vise verse, Make GRN (Goods Receive) in system.

Controlling inventory to avoid excess or stock out position prepare stock report in system

as per the daily, monthly & yearly basis.

Generating vendor wise sale report and make stock movement report in system.

Coordinate between operation and vendor, making for daily sale and stock report Tally between Physical stock and SAP stock in daily basis.

Making system generated barcode (sticker printing) for new product whatever comes at warehouse. Identify non-moving stock across the chain, transfer them to where they are selling and/or eturn them and identify the mismatch between physical stock & system stock through

physical stock audit.

Maintaining MIS report through SAP/Retail PRO system.

WAREHOUSING & DISTRIBUTION

Inbound Operation Goods or Raw materials receive from various sources. Unloading plan,Goods inspection, claims for damage, audit & consolidate with their volume and size.

Inventory Operation Maintaining FIFO, LIFO Daily stock audit, Cycle count, Replenishment,Maintaining stock supply accuracy for better supply.

Order Process & Customer Care Liaison with customer for order maintain customer balance for MIS report for customer review, previous order analysis.

Outbound & Dispatched report, Create Invoice and generated waybill, consignment track and POD (Prove Of Delivery) update through system.

Maintain SOP inventory segment, Warehouse safety, space managment and taking care of local purchase

KEY ACCOUNTS & CUSTOMER COORDINATION

Monthly meeting with clients for sale support

Prepare MIS (Managment Information System)for client.

Support to client for better vendor management.

PROFESSIONAL EXPERIENCE:-

(a) Worked as a cashier as well as operation executive for Big Bazaar – A division of Pantaloons

Retail (I) Ltd. From 1 st April, 2006 to 2 nd April, 2007.

(b) Worked as a MSR Supervisor for Reliance Retail from 19th April, 2007 to 29 th September 2007.

(c) Worked as Supply Chain Executive (Corporate Office) for NIK-NISH Retail Ltd. From 15 th

May, 2008 to 15 th July 2015.

(d) Working as an Executive Warehouse for DTDC Supply chain solutions from 1 st August 2015

to till date.

EDUCATIONAL QUALIFICATIONS :-

Board/University

Examination

College/School

Year of Passing

% of Marks

Calcutta University

B.A.

Vidyasagar College

2004

40%

W.B.C.H.S.E.

H.S

Mitra Institution (Main)

2001

F

48%

W.B.B.S.E.

MADHYAMIK

Bramho Boys’ School

1999

45%

COMPUTER SKILLS:-

1. MS Office (Word 2000, Excel 2000 & 2007, Microsoft Office Outlook Express 2007,2016& Power point 2007, Libre Office), Tally ERP 9, Internet, E-mail.

2. SAP-CRM and all the transaction of operation happen through SAP MM, SAP Supply Chain

& distribution module.

3. Docket entry, Tracking, Create PRS and DRS in system through TMS software.

4. ROMA – Fully based on CRM (Customer RelationshipManagment) to monitoring the

customers’ view on behalf of company.

CERTIFICATION: -CEFC from ‘WEBEL Informatics Ltd ’(Duration 6 months) and gold

jewellery valuation from 'MSME (Agra)'.

INTERESTS: -Reading, interacting with people, listens to music & surfing net.

STRENGTHS: -Dedicative to works, willing to learn and added value.

PERSONAL INFORMATION :-

DATE OF BIRTH: December 11, 1982

FATHER’S NAME: Late Ajoy Kumar Mitra

ADDRESS FOR COMMUNICATION: 7/1 B, Herambo Das Lane, Kolkata-700009

Declaration:

I, hereby solemnly, declare that all the information made above are true and correct to best of my

knowledge and belief.

Date :

Place :

(UTTARAN MITRA)



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