NAME:SALLY EPITE EROMBA
Visa status: visit visa
A professional waitress, excellent customer service and guest service skills, very hospitable, excellent communication skills, smart and attentive seeking for a waitress position to work in a challenging environment as a waitress .where I will be able to provide prompt and courteous service to the customers of a restaurant, cocktail lounge or club. WORK HISTORY 2017 – 2019: WAITRESS HILTON CAMEROON. Career Summary
• 4+ years of experience in providing customer and personal services.
• Responsible to provide good management, training and motivation to junior waitress.
• Responsible to work in all environments and in group to handle hotel services.
• Responsible to manage two sections of restaurant effectively by providing punctual and friendly services to customers. Certification
• Certification course in Professional Server Certification Corporation Customer service
• providing warm welcome for
• make sure my first response to a guest
should never be no
• Presenting menus to customers
• Explaining menu items to customers
• Answering questions from patrons about food and
• Sharing information with customers about the status of their orders
• Refilling customer drink orders throughout the meal
• Finding out if customers need additional items
• Verifying that customers are satisfied with their orders Sales Dutie
• Taking food and drink orders
• Up-selling additional food and beverage products to patrons
• Entering each item ordered into restaurant register system
• Delivering checks to customers
• Accepting payment for the meal
• Communicating customer orders to kitchen staff
• Ensuring that customer orders are assembled properly in the kitchen
• Delivering orders to customers
• Removing empty plates, used silverware, and soiled napkins from tables
• Determining when customers have completed the
KEY SKILLS AND COMPETENCIES
• the motivation to learn new knowledge and skills.
• Good Housekeeping duties.
• Have a full knowledge of all food & beverage policies and procedures.
• Familiar with all cash handling & Credit card payment procedures. EDUCATIONAL BACKGROUND
• High SchooL DIPLOMA