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Manager Employee Relations

Cairo, Cairo Governorate, Egypt
March 16, 2020

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Ashraf Farid Ibrahim Ahmed Al sefy


Phone: 002 010******** - 002 010********

Address: 2st Alsefy-Darawa, Ashmoun, Menufiya, Near Cairo -Egypt.


A strong team member, leader and motivator who work well with and set an example to others.

A good listener and relates to people at all levels.

Energetic, goal orientated, attention to details, innovative and highly motivated.

+17 years of progressive experience in Finance Accounting

+9 years of progressive experience in Hotels, Resorts.

+8 years of progressive experience in Constructions.

Area of Expertise:

1.Credit Controller

2. Credit Manager

3.Chief accountant

4.Accounts Receivable

5.Income Auditor

6.Night Auditor

7.Restaurant Auditor

8.Restaurant Cashier


July 2011 – Current

Credit controller – (Invoices – Banks – Collections - Customers)

Employer: Alural-Egypt, (Detac Group)

Many operations & projects

For example: -

Eastern company 6th October- 6,000,000.00 L.E total value of works -year 2011

Royal gardens (la casa) sheikh Zaid - 13,000,000.00 L.E total value of works -year 2012

Investment Authority Nasr city-7,500,000.00 L.E total value of works -year 2013

Raya plaza sheikh Zaid – 20,000,000.00 L.E total value of works -year 2014-2015

Petrojet 5th settlement -22,000,000.00 L.E total value of works -year 2015-2016

Mall of Egypt 6th October – 22,000,000.00 L.E total value of works -year 2015-2016

Samcrete – 35,000,000.00 L.E total value of works -year 2014-2019

Mivida Emar misr 5th settlement – 47,000,000.00 L.E total value of works -year 2013-2019

The Grand Egyptian museum – 57,000,000.00 L.E total value of contract -year 2017 -2019

Wady El -Nil Contracting & Realestate Investments Co. – 57,000,000.00 L.E -2017-2019

New International Exhabitation Center – 7,000,000.00 L.E – 2017

El soadaa- Ministries Buildings -55,000,000.00 L.E 2018-2019

Mangroovy residence -red sea for constructions 20,000,000.00 L.E - 2019

Sky Plaza -Leeds – 50,000,000.00 L.E 2019

Sep. 2007 – Nov. 2010

Credit Manager

Employer: Habitat Hotel Jeddah, KSA.

To ensure that all outstanding debts are collected according to credit policy.

Duties & Responsibilities:

1)Verify Guest Ledger is held according to credit policy.

2)Investigate all violations of established credit limits on Guest Ledger.

3)Ensure City Ledger transfers are received and checked on daily basis.

4)Ensure prompt posting of bills on computer and daily invoicing.

5)Ensure allocate payment received against respective accounts.

6)Maintain an efficient collection cycle:

a)Prompt invoicing.

b)Monthly statements

c)1st Collection letter-30 days.

d)Telephone call to Company

e)2nd Collection letter-45 days

f)3rd and final letter on 60 days.

7)Dealing with clients queries as quickly as possible

8)Telephone calls or Faxes to all accounts more than 30 days outstanding.

9)Credit vetting of new accounts.

10)Prepare for a quarterly Write-Off meeting of bad debts.

11)Establish and maintain on a regular basis files for all credit accounts. Attach and complete as necessary credit history, customer detail and record of correspondence and other communication.

12)Prepare for monthly credit meeting, reviewing accounts 60 days or more overdue, discussing any problems which could or have arrived during this month.


1.Maintain a department organizational structure sufficient to meet all goals and objectives

2.Properly motivate the credit and collections staff

3.Measure department performance with appropriate metrics

4.Provide for ongoing training of the credit staff

5.Manage relations with collection agencies

6.Manage relations with credit reporting agencies

7.Manage relations with credit insurance providers

8.Manage relations with the sales department

Credit Operations

1.Maintain the corporate credit policy

2.Recommend changes in the credit policy to senior management

3.Create a credit scoring model

4.Manage customer credit files

5.Monitor the credit granting and updating process

6.Accept or reject the staff's credit recommendations

7.Personally investigate the largest customer credit applications

8.Personally visit the largest customers to establish relations

9.Monitor periodic credit reviews

10.Monitor deductions being taken by customers

11.Manage the application of late fees

12.Manage the corporate financing program

Sep. 2007 – Nov. 2010

Chief accountant

Employer: Habitat Hotel Jeddah, KSA.


§ Ensure that persons reporting directly to him are achieving their key results to the standards laid down in their job descriptions and to assist the Deputy Director of Finance in Submitting Timely and Accurate reports.


§ Liaise with immediate supervisor to ensure continuous training for all persons reporting directly to him.

§ Ensure that Safety Night Audit Backup Register is checked and countersigned for correctness.

§ Verify all petty cash reimbursement for PRO against guests visa charges posted in the system.

§ Assist in Reconciling Assets and Liabilities on a Monthly Basis.

§ Assist Deputy Director if Finance in the Month End Functions, and ensure Accurate and timely reporting.

§ Ensure timely submission of Owners reports.


§ Verify that Daily Sales report balances with Opera report in both Statistics and Revenues.

§ Ensure that Daily Night Audit functions is performed and logged in Register.

§ Ensure that all Daily Voids and Discounts have adequate supporting and are approved by the F&B Manager, DOF & GM.

§ Ensure that all computer-printed reports are checked any important points are notified to DOF and filed.

§ Ensure that monthly “Safety Deposit Box inventory “is done in the presence of a senior Front Office Employee and the same is reported to the DOF and General Manager.

§ Ensure that Surprise Spot Checks are performed in Front Office and Food & Beverages and documented. Any anomalies to be reported to the D.O.F or his Assistant.

§ Ensure that “Payroll Audit” is carried-out in such a way that all departments are covered in a Calendar Year.

§ Ensure that “House Bank Counts” are done monthly in compliance with the laid down policies and procedures.


§ Treat each staff fairly with respect for individuals.

§ Plan staff Weekly Duty Roster to ensure adequate staff coverage throughout the week.

§ Ensure that directly reporting persons are achieving their key results to the standards laid down in their job description.


§ Ensure that there is proper communication from Supervisors and peers.


§ Carry out any accounting work entrusted to you by the Deputy Director of Finance.


§ Maintain good working relationship with all associates.


§ Prepare, submit and implement that Training Programs and one-month training schedules are in line with Training departments requirements.

2007 – 2010

Credit manager & Chief accountant

Employer: Habitat HOTEL Jeddah -KSA.


Account Receivable & Income Auditor

Employer: Coral Sea Oriental Resort, Sharm-elsheikh, Egypt.


Night Auditor

Employer: Royal Plaza Hotel, Sharm elsheikh, Egypt.


Restaurant Auditor/Cashier

Employer: Movenpick Jolie Ville, Sharm elsheikh, Egypt.


Training Accountant

Employer: Accounting Office


Opening Hotels

Provided by: Habitat Hotel Jeddah, KSA.

Preparation for the new hotel opening is done in the so-called Pre-opening phase, which is critical to every new hotel. The objective of the Pre-opening phase is to prepare and position the future hotel in the market, recruit human resources and set the standards for all the operational functions.

In accordance with the planned date for hotel opening, opens up the pre-opening office. Depending on the type and size of the hotel, pre-opening phase can last from 12 to 18 months for large and medium-sized hotels, and from 6 to 9 months for small hotels (up to 200 rooms).

Opening Hotel

Provided by: Coral Sea Oriental Resort, Sharm Alsheikh, Egypt. 470 rooms

Opening Hotel

Provided by: Royal Plaza Hotel, Sharm elsheikh, Egypt.

Setup Programs:

Helped professionally in setup the following programs (Opera-Sun-Vision-Fidelio).


Bachelor of Commerce

Zakazeek University - Banha, Egypt


Computer Knowledge: MS Office, Windows & Internet Applications

Programs Setup, used: Opera-Sun-Vision-Fidelio- Micros operation, Acom, LAN mark

Languages: Arabic: Native English: Very Good

Career Skills:

Perform in a professional manner and retain a high level of confidentiality

Excellent communication and Presentation skills

Very good analytical, Troubleshooting and problem solving skills

Work effectively independently and in team


Date of Birth: November 11th 1976 Nationality: Egyptian

Marital Status: Married + 3 child Military Service: Exempted

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