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Manager Customer Service

Location:
Winnipeg, MB, Canada
Posted:
March 15, 2020

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Resume:

Professional Summary:

Highly skilled and dedicated make-up artist with 6 years of experience in freelance; specializing in weddings and party make ups, currently seeking opportunities in the beauty retail industry.

Excellent at achieving the make-up goals set by the client, building rapport through strong communication skills and maintaining client-artist relationships, strong product knowledge, able to determine appropriate products based on age, skin type, and skin tone.

Able to understand the needs and requests of the client through actively listening, provide recommendations, and expand client’s knowledge and awareness of suitable products.

RELATED WORK EXPERIENCE

Beauty Advisor June 02, 2018 – Present

The Hudson Bay Winnipeg, Canada

Analyzing customer’s skin to help them buy best suitable skin care products.

Demonstrating makeup products on customers to elevate their features.

Expanding and updating client’s knowledge about latest trends and makeup products.

Applying and recommending foundation color to match according to the skin tone, undertone and skin type.

Providing makeovers to clients upon sale to achieve sale targets.

Discussing skin and makeup concerns and providing them with solutions.

Selling products from high end brands like Estee Lauder, Clinique, Elizabeth Arden, Shiseido, Lancome and Clarins.

Upholding high customer service and courtesy standards for each customer.

Ensuring client satisfaction through delivering high quality service.

Freelance Makeup Artist August 2012 – April 2018

Self-Employed Ludhiana, India

Conducted make-up tutorial sessions for clients who were beginner-level to share knowledge about appropriate products and techniques.

Provided elevated skincare diagnosis and makeup application for clients.

Analyzed customer’s face before applying any makeup for any occasion.

Understand a person’s skin type, colour and skin tone.

Taking into consideration the shape, bone structure and eye shape of clients.

Hiding scars, blemishes or any other type of marks.

Performed basic hairstyling for clients.

Worked with models on local photoshoot, touching up makeup and hair.

Achieved flawless looks in party makeup making client feel more confident.

Ensured client satisfaction through delivering quality service.

Sales Head July 2016 – February 2017

Janpath Estates Ludhiana, India

Deputy Manager Sales September 2012 to June 2013

Ireo Water Front Ludhiana, India

Manager - Guest Relations September 2011 to August 2011

India International Habitat Centre Ludhiana, India

Handling Customers and helping them to buy best suitable property.

Keeping record of Customers and give them friendly approach.

To maintain Company good relation with customers.

Other Work Experience

Flight Attendant September 2007 to March 2010

Jet airways India Ltd Ludhiana, India

Flight Attendant March 2010 to March 2011

China Airlines Ludhiana, India

Education Background:

Bachelor of Commerce 2007 - 2010

Meerut University Saharanpur, India

Training

Professional Makeup Artist Certificate 2012

Vidya Tikari Institute Delhi, India



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