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Manager Marketing

Location:
Johannesburg, Gauteng, South Africa
Posted:
March 17, 2020

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Resume:

Curriculum Vitae

Grant Sello Legodi

Contact Details

Cell phone number: 068-***-****/068-***-****

E-mail address:adcb90@r.postjobfree.com

Personal Details

Nationality: South African

Identity Number: . 781**********

Gender: Male

Languages: English, Sotho, Tswana, Zulu (Read, Speak and Write

Read and Write (Afrikaans)

Computer Literacy: Ms Word, Ms Excel (intro), Ms PowerPoint

Residential address: 30 A 1st avenue

Westdene

Johannesburg

Educational Background

Institution Technikon Witwatersrand

Certificate Operations Management

Year of Study December 2000

Institution Technikon Witwatersrand

Qualification ND Operations and Productions Management

Year of Study 2001 - 2004

Program incomplete

(Production Management Techniques III)

Additional Responsibilities

Institution Technikon Witwatersrand

SRC Social and Culture Representative

Year 2003- 2004

Institution Technikon Witwatersrand

House Committee Member Social and Culture Representative

(Majuba Men’s Residence)

Year 2002-2003

Training acquired(Merchants)

Certificate in completing team leader development program

Module 1 – Living Leadership

Module 2 – Business Context

Module 3 – Performance and Quality

Module 4 – Goal setting

Module 5 – Monitoring

Module 6 – Giving Feedback

Module 7 – communication

Module 8 – Running Meetings

Module 9 – Diversity Management

Module 10 – Conflict Management

Module 11 – Learning Cycle

Work Experience

Company Adom Trading

Duration. January 2017 – to date( Part Time)

Position. Online Marketing Manager

Company Car towing Services

Duration June 2018 – September 2018

Position Regional Manager (KZN)

Reason for leaving 3 Months Contract

Duties

Monitoring and Maintaining diesel orders for the fleet, providing order numbers to prevent fraudulent transactions and also capturing transaction into the system.

Monitoring the fleet on the tracking system.

Attend to breakdown requests from controllers, contact drivers for details, open breakdown reports, dispatch service providers to assist, follow up until repairs have been completed.

Provide timeous updates on the progress of repairs and towing of trucks to the various departments and managers to ensure the deliveries and drop offs run smoothly.

Deal with internal and external e-mail queries.

Deal with service providers invoice queries and forward to relevant department for resolution.

Instruct standby drivers and mechanics on where to go to assist (after hours – night shift).

Booking services for company fleet vehicles.

Company Merchants SA (Dimension data)

Client Name Vodacom

Duration June 2006– May 2012

Position Team Leader / Team Manager

Reason for leaving Sart my own Business

Duties

●Manage a team of 13 - 15 Agents – Prepaid Support queue.

●Identify training opportunities.

●Coaching, up skill training and mentoring Agents.

●Quality and customer service.

●Personal Development plans for consultants.

●Facilitate calibration sessions and crew briefs.

●Optimize team performance and trend analysis.

●Daily interaction with consultants (counseling)

●Monthly team performance reviews.

●Operation management (assist in maintaining service levels agreements).

●Real time monitoring.

●Implement changes and new development.

●Disciplinary of Consultants.

●Weekly timesheets capturing.

●House keeping

●Liaise with WFM to ensure agent schedule adherence and punctuality

Additional Responsibilities

●Team leader development program for agents.

●Training(new recruits and product training)

●Assist in appointing acting team leaders.

●Mentorship program for acting team leaders.

●Ensure team members attend all available and appropriate training sessions.

●Monitor attrition and escalate to HRC’s as per project internal procedures.

Duration (July 2005 to June 2006)

Company Merchants SA (Dimension data)

Client America on Line

Position Coach/Team Manager

Reason for Leaving Moved to Another Project (Vodacom)

Duties

●Manage a team of 13 - 15 Agents – Prepaid Support queue.

●Identify training opportunities.

●Coaching, up skill training and mentoring Agents.

●Quality and customer service.

●Personal Development plans for consultants.

●Facilitate calibration sessions and crew briefs.

●Optimize team performance and trend analysis.

●Daily interaction with consultants (counseling)

●Monthly team performance reviews.

●Operation management (assist in maintaining service levels agreements).

●Real time monitoring.

●Implement changes and new development.

●Disciplinary of Consultants.

●Weekly timesheets capturing.

●House keeping

●Liaise with WFM to ensure agent schedule adherence and punctuality

Duration (September 2004 to June 2005)

Company Quest / Merchants SA

Client America on Line

Position Customer Care Consultant

Reason for leaving. Offered Permanency (Merchants SA)

Duties

*Update Clients billing information.Data Capturing.

*Assist clients in setting up and creating e-mail Accounts.

*Ensure that client’s personal information is secured.

*Adhere to client standards.

*Adhere to call centre guidelines.

*Up sell high speed internet connection (broadband)

Company Edgars (four ways)

Position Visual merchandiser

Duration August 2003 to September 2004

Reason for leaving. Better offer at Quest/Merchants SA(Contract)

Duties

In store promotions and window displays

Experience and Competencies

Managing Relations

Training (new recruits and product training)

Influencing and Negotiating

Co-ordinate and Control

Goal Orientated

Able to work well under pressure

Risk Management

Able to Interpret Reports

Good interpersonal skills

Problem Solving

Decision making

Innovative

Ideas and improvements

Punctual and Reliable

High Level of Emotional Maturity

Communication

References.

Daniel Adom

Adom Trading

Company Owner

Contacts:074-***-****

Simon Menyoko

Car Towing Services

Call Centre Manager

Contacts: 082-***-****

Lebo Thlakanye

Dimension Data (Merchants SA)

Line Manager

Contacts: +27-824******

E – adcb90@r.postjobfree.com:adcb90@r.postjobfree.com

mailto:adcb90@r.postjobfree.com

Mr. Shane Mukhansi

Dimension Data (Merchants SA)

Line Manager

Contacts: +27-724******

E – adcb90@r.postjobfree.com:adcb90@r.postjobfree.com

mailto:adcb90@r.postjobfree.com



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