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Employee Relations Medical Billing

Chennai, Tamil Nadu, India
March 17, 2020

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HR Policies & Procedures

HR Operations

Employee Relations

Recruitment / Onboarding

Dispute/Grievance handling

Performance Management System

Statutory Compliance

HR Database Management

Employee Engagement / Welfare

Exit Formalities/ Attrition Control

Team Management/ Trainings

Change Management Team



Master in Business

Administration - Human

Resources from IGNOU (Pursing)

Bachelor in Business

Management from Mumbai

University in 2016


MS Office & Internet Applications


Date of Birth: 25th August 1995

Languages Known: English, Hindi,

Marathi & Punjabi

Address: Flat No. 15/9, Vasavi Apt,

Raman Cross Street, Villivakkam -



HR Operations / Employee Lifecycle Management

HR Business Partner offering over 3.5 years of experience in HR situations & building employee value while working with reputed leading organisation BPO Industry (Voice-IB/OB) in India

Profile Summary

Skilled in HR Lifecycle Management from Employee Relation, Talent Acquisition, Induction, Performance Appraisals, Employee Welfare & Retention, Trainings, HR Database Management, Leave & Payroll Management to Exit Formalities

Worked in partnership with Sr. Management for implementing sustainable HR Policies & SOPs which are in long-term interest of the organization

Excel in managing sensitive employee situations and to review instances of employee misconduct, including investigating and recommending disciplinary action weighing the extent of violation, fairness of action and local employment laws.

Led efforts for automating the HR Processes, conducting IJP Interviews at Gebbs Healthcare Solutions; recorded achievements like: o Recognized with Gebbs Achievers Award for the year 2018-19 o Appointed as Committee Member for POSH Team by the management

Pivotal in maintaining harmonious relations among management & staff by organizing R&R, festivals, fun-at-work activities and ensuring timely resolution of employees’ grievances

Resourceful in Compensation & Benefits, F&F Settlement and ensuring Statutory Compliances (PF, ESIC) at all levels

Forward-focused Lead HR who effectively balances needs of employees with HR operations; problem-solver with excellent analytical & negotiation skills WorkExperience

May’19 – Dec’19: GeBBS Healthcare Solutions, Mumbai as Associate Human Resources

Key Result Areas:

Managed HR functions/ Employee Lifecycle for 1400 employees working in the Healthcare domain Process.

Assisted in Compensation & Benefits, Payroll Processing; implemented practical solutions pertaining to salary, promotions, annual increments, promotions, performance-linked bonus, incentives & reward system

Liaised with vendors to check the employment status and educational check

Assisted in development of HR Department, implementation of policies & procedures, grievance resolution, employee welfare, warning letters & PIP; conducted sessions with supervisors for any new update in policy

Resolved day-to-day employees’ issues / grievances and promoted healthy relationships

Designed the Training Calendar to familiarize employees about GeBBS and HR Core Policies

Facilitated Performance Appraisals for all employees of the company; o Ensuring employees complete goal setting at the beginning of year & timely execution of Performance Appraisal across levels

o Taking session of all supervisors and employees on PMS process flow o Tabulating appraisal data and analyzing feedback received;

Setting deadlines for mid-year & final review and ensuring that the review is done on time; resolving employee queries post the PMS cycle

Prepared Fun Activity Calendar for Training & Operations on monthly basis and organized various employee engagement activities for enhancing motivation levels like:

o Quarterly Gebbs Achievers Award (R&R), Anniversary Bash for employees completing 1+ year in the company o Indoor & Outdoor Sports Activities for the employees every quarter o Quiz Contest and prize distribution on the floor, Diwali, Christmas, Women’s Day Celebration

Maintained records / documentation of Attendance, Leave, Bonus, LTA, Medical and ensured adherence to statutory compliances; managed Payroll related activities and resolved employees’ ESIC & EPF, Gratuity queries

Administered entire Exit Formalities such as:

o Updating all concerned departments about employee’s exit on receipt of resignation o Checking employee records for any outstanding to be received or to be paid to the exiting employee o Taking exit feedback and interview and analysing feedback to determine reason for exit o Performing attrition analysis and submitting to management for review and action during management meeting

Administered Employee Database Management; created, maintained & updating files/records on employee details o Managing sensitive employee situations and to review instances of employee misconduct, including investigating and recommending disciplinary action weighing the extent of violation and fairness of action o Conducting free and fair enquiry on matters related to Misconduct, Financial Fraud, POSH, Ethics, Performance Management, etc

o Timely investigation of issues including; background research, conducting investigation interviews with all parties and producing comprehensive and clear investigation reports on investigation findings o Administering disciplinary procedures and corrective action plan as per company policy and procedures o Respond appropriately to verbal and written queries and concerns o Prepare monthly, quarterly, and annual score card on ER cases, Policy Updates, other initiatives/projects run by ER team for Leadership

Create/Modify, consolidate and communicate/implement HR Policies

Coordinated with HODs for identifying training needs, preparing training calendar and organizing training programs for skill enhancement; created a Learning & Developing environment through external & internal trainers Aug’16 – April’19: GeBBS Healthcare Solutions as Sr. Accounts Receivable (SWAT Specialist) Highlights:

Ensure consistent achievement of Client SLA & TAT.

Maintain & Report teamproductivityandservicequality.

Weekly SDC and Collection goals projecting to Client.

HIPAA - Monitors staff for compliance of the organizations confidentiality policy in accordance to Health Insurance Portability and Accountability Act (HIPAA) regulations.

Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.

Establish productive relationships with internal or external clients.

Maintain long term relationship with Clients by projecting them various enhancements in the Process and the Software.

Coordinates the billing functions of each geographic location by communicating regularly with each site’s sales, management and Billing supervisors, if present at that location.

Collection Goals report are sent to Client on amonthlybasisandCalibrationprocesstakesplaceforProcessimprovements.

Conduct assessments on compliance to ISO standards.

Initiate and administer the rewards & recognition programs.

Working on Software like GE Centricity, Citrix, Caretracker, Nextgen, All Script, PCN, eClinicals Work & Epic.

Handling escalations and client calls.

Training new Joiners about RCM.

Reporting to Associate Operations Senior Manager.

Daily cash reconciliation - Responsible for overseeing the daily cash and contractual posting and monitoring the accuracy of the daily deposit.

As the first employee of the team, involved in setting up the process and stabilize the process from day one. Involved in recruitment, medical billing and client specific training.

Received various awards & appreciations for excellent performance like: o Star performer for the consecutive years 2017 and 2018 o Master Blaster Award for Q3 2018 and TeamPlayeroftheMonthAwardforDec'18 o Best Performer Award for performance and attendance for Q 2 & Q3 of 2017 and 2018

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