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Manager Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
March 17, 2020

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Resume:

NILAKSHI

SHAH

Summary

Client focused travel consultant with over 15 years of experience, showing expertise in all elements of clients requirements and successful in working as part of team to offer travel knowledge.

Skill Highlights

Creative lesson planning

Team Management

Reservation planning

Peoples’ person

Experience

Director – Sep 2018 todate

Legacy Forex Bureau – Nairobi, Kenya

Currently the owner of the Forex Bureau.

Overlook at the day to day running, helping staff to calculate the buying and selling currency rates.

Director – April 2014 – July 2018

Dream Stays Holidays – Nairobi, Kenya

Owner of the company.

Managed all reservations for Self Catering Holiday Homes in Kenya.

Offered clients choice of options for various properties available within the required area.

Manager – Feb 2012 – Mar 2014

Sleepout Kenya – Nairobi, Kenya

Provided Local agents and clients the knowledge of booking a property online

Informed clients of essential travel information such as visas and transfers.

Manager – May 2007 – Jan 2012

Langata Link – Nairobi, Kenya

Dealt with local travel agents and walk in clients to offer best holiday homes for short or long weekends in Self Catering Holiday Homes.

Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort product, services and facilities.

Contact

Address:

The Cascades,

Al Marsa Street,

Dubai Marina,

Dubai, DU

Phone:

+971-**-*******

Email:

adcb08@r.postjobfree.com

Languages

English

Kiswahili

Gujarati

Hindi

Sports

Listening to Music

Watching Car Rallies

Travelling



Contact this candidate