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Soft servives Manager

Fereej Ibn Dirhem, Qatar
March 15, 2020

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Shan Majid

Doha, Qatar


Mobile #: +974.70605035 (Qatar)


Soft Service’s Manager


13 years of experience in the field of Soft services and Facilities Management. A self-motivated, Customer focused, result oriented and leadership capable individual that withstood the challenges and demands of several large, residential and commercial establishments with modern facilities.


25 January 2015 to Present


City Center Doha, Qatar (Mall in Qatar w/ around 300,000 sqm. total area)



Soft services contract management.

Ensuring the other contractors is delivering the services as per contract.

Duty manager role for the whole mall in the absence of GM as per duty Rota.

Preparation operational and CAPEX and OPEX

Preparations of contract and RFQs.

Procurement of services related assets and consumable.

Achieving the agreed SLAs & KPIs through appointed contractor.

Managing the waste management in the line of Qatar Municipality.

Managing the staff training and toolbox talks in related to Mall operations.

Preparation and review of method statement and risk assessments.

Vendors and procurement management for the department.

Assuring all façade, flooring and washrooms are in their top condition during the mall operation.

Auditing of service delivery through inspections and walk arounds.

Preparation, monitoring & reporting of services PPM

Managing the pest control contractor.

Managing the waste management contractor

Managing the landscape contractor

Managing the specialist services contractor grease traps, underground drains, water tank cleaning etc...

Responsible for the status reports and updates to senior management with regards to the performance of the services provided based on SLA and KPI.

Support the Facilities Manager with administrative tasks and Facilities Management reports.

Monitoring budgets and evaluating purchases and contracts.

In charge of day-to-day facilities management activities in support of maintenance, cleaning, waste management, landscaping and pest control, with a proactive approach to the managing department, tenants and other stakeholders in meeting their requests.

Assist the Facilities Manager in arranging and overseeing the performance of the maintenance team of 30 MEP & Civil technicians and Supervisors.

Ensured that the maintenance and necessary repairs are undertaken smoothly for city center mall

Made sure that the maintenance & facilities were maintained properly.

Conducts HSEEQ training and toolbox talks to technicians and supervisors.



DEC 14, 2013- DEC 25, 2014

Handling sub-contractor cleaning, landscaping, waste management, pest control, and green waste.

Keeping & filing all sub-contractor contract Record.

Daily basis reporting site activities all sub-contractor to Soft Service Manager.

Weekly meeting to Services Manager & Client Operation Manager updating report subcontractors.

Arrangement new site mobilize as per site requirement.

Site inspection cleaning, landscaping, pest control, waste management, and green waste daily & weekly basic and submit quality inspection report for KPI.

During site inspection checking and ensure that staff is adhering to proper dress code, understand the scope of work, documents maintained properly and that the chemicals, PPE and equipment is maintained.

Weekly inspection all area and preparing PPM (Planned Preventive Maintenance) JOB CARD for client.

Doing inspection monthly basic client equipment Road sweeper, Beach cleaner, Ride-on and updating to Soft Service Manager.

Mix cleaning chemicals to prepare cleaning solutions according to specifications of the MSDS (material safety data sheets)

Daily basis checking the scope of work is followed by sub-contractor.

Complete understanding and adhere to the HSE safety & environment policies of the Company.

Attending HSE and Tool Box Trainings.

Report to all incidents and after investigations to Soft Service Manager.

Participate in first aid training's and emergency.

Preparing incidents reports.

Report faults or risks to Soft Service Manager.

Responsible to monitor, identify and eliminate potential safety hazards.

Submitting cleaning, landscaping, waste management, pest control, daily reports to Soft Service Manager as and when required.


New Doha international airport

Katten beck Facility Services

Position: - Senior Operation coordinator

From 09-05-2013 - Till 12-12-2013

Assist with planning projects.

Assist with project documentation.

Ensure all commitments are met in accordance to the goals and objectives of the project.

Prepare reports on project financial aspects and progress.

Manage and coordinate change activities.

Assist with project closure activities.

Coordinate all relevant departments’ activities to ensure smooth flow.

Hotel Governor (Grand heritage group)

West- Bay Area

Doha- Qatar

Position: - Housekeeping senior supervisor

From April 10’2012 –Till 11 April 2013

Responsible for the operation of all housekeeping

Supervises supervisors, housemen, linen attendant, room attendants and tailors

Establishes standards cleanliness for areas.

Supervision of planters contract, and report any work that needs to be carried out to ensure plants are maintained to the required standards.

Ensure the guest Laundry standards are maintained and housekeeping, Recreation and F&B departments obtain a smooth flow of linen, Check out side contract to ensure the smooth running of deliveries, standards and billing etc.

Makes periodic inspections of all areas to check on housekeeping standards and issues necessary orders to correct shortcomings.

Responsible for guest room linen inventories and food and Beverage linen inventories and carrying them out to the standards

Reporting day-to-day analysis to the manager.

Demonstrated aptitude for the financial aspect of a house keeping operations including the successful identification of expenses reduction through cost control. .

Inspect other assigned housekeeping areas on a daily basis to ensure furnishing, facilities and equipment are clean and in good state of repair as per standard.

Identifies training sessions and provides effective follow –ups.

Attends and provides input for housekeeping department meetings.

Conducts job orientation trainings for newly employed persons.

Implements cost control measures as established by the management.

Assists in monitoring departmental cost.

Keeps & updates the inventory Log Books.

Abides by the orders given by the Housekeeping Manager and passes the accurate information to the allocated supervisor for the daily activity.

Passes information to on a housekeeping matters to other departments in particular to: Engineering, Front Desk & food & Beverage.

44 Tower West Bay 5* (Managed by the Diplomatic club)

Owned by Qatar Foundation

Doha –Qatar

Position: Housekeeping Supervisor

From October 25’2010 –Till –March 21’2012

Supervise work activities of housekeeping staff to ensure the apartments are clean, orderly, and pleasant all the time. Inclusive of regular inspections.

Managing the housekeeping staff and ensure the expectations are met according to the standards.

Keeps all new equipment’s and cleaning products and evaluates their quality, maintains knowledge of local competition and housekeeping industry trends.

Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

Coral Boutique Villas 4*

Dubai (Al-Barsha)

Position: Housekeeping Supervisor

From April 2008 –Till -April 2010

Prepare Housekeeping Attendants job assignments

Issue keys and supplies to Housekeeping Attendants

Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and

Take appropriate action

Attend daily meetings and receive special instructions

Receive check-outs before reporting them as vacant

Receive special requests from guests and carry them out

Inspect areas cleaned using checklist to see that cleaning is adequate,

Supplies in room are as per standard and immediate repairs are reported

Fill out report and hand over found articles to the lost and found


Supervise cleaning of guest rooms, corridors and stairwells

Train and assist Housekeeping Attendants and advise Superior about


Assist with inventory and ensure that all housekeeping machines and

Equipment are properly handled and maintained

Millennium Hotel & Apartments’ 4*

Dubai (Deira)

Position: Housekeeping supervisor

Pre-opening staff

Responsible for the upkeep and the maintenance of the property.

Responsible for training of staff.

Responsible for team building and motivating the staff.

To take D-briefing every day.

To take a round of property.

To implement format of different kind of checklist.

To set SOPs for housekeeping dept.

Responsible for the month end costing.

Responsible for checking of requisition.

Ensure proper staffing of supervisors as well as staffs on daily basis.

Compiling of inventory and planning.

To put right people for the right job

Dar Al Tawhid Intercontinental 5*

(Mecca) Kingdome of Saudi Arabia

Position: Room Attendant. June-2005 – September-2007

Report on duty in HSKP office, and sign in on time.

Collect our worksheet, and check if no mistake, checks if VIP in-house and VIP arrivals.

Indicated and sign for your Key Card.

Keys place with Key Pouch by the Pocket before leaving Housekeeping Office.

Collect cleaning baskets with cleaning cloth, check if basket is complete and napkins are Sufficient.

Go directly to ours assigned floor.

Clean our equipment and trolley with linen and guest supplies

Clean the corridor, ashtrays and elevator door.

Check and dust vacant rooms, and ensure that room status is correct with ROOM STATUS REPORT.



Pursuing MBA in distance (Hospitality).


Good communication and organizational skills

Able to work under pressure and have patience.

Enjoy working as a team and have leadership qualities.

Excellent knowledge on FIDELIO/OPERA.


Certificate of appreciation for 2 years of service. Dar- Al Tawhid Intercontinental Hotel Makah. KSA.

Certificate of appreciation for outstanding performance. Coral Boutique Villas, Dubai.


Certification on “Be my Guest Intercontinental Hotel Mecca .KSA.

Certification on “Supervisory skills Seminar” Coral Deira. Dubai.

Certification on “Front Office (G S A)” Coral Deira Dubai.


Date of Birth : 02 January 1985

Marital Status: Single.

Nationality : Indian

Languages : English, Hindi and Urdu

Hobbies : Reading and Driving.

Religion : Islam (Muslim)

Permanent Address: Muntaza Near Al meera supermarket Doha Qatar .

Passport No : L6651284

Visa Status : Employment Transferrable with NOC.

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