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Customer Care Executive

Noida, Uttar Pradesh, India
14k inhand
March 14, 2020

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Pradeep Kohli

E-Mail:; Contact:798-***-****)

Seeking assignments inClient Relationship/ Handling Client with an organization of high repute;

Location Preference:Noida

Professional Preface:

A dynamic, resourceful and astute professional with over 3.10 years of experience in Customer Support Management. I was associated with Kantar IMRB Pvt Ltd as a Market Research Executive. Experienced in providing full customer service.

I was taking feedback from the customers to achieve greater level of customer satisfaction. Possessing a track record of achievements and a proven ability for provide right feedback of the customer to the company.

Areas of Expertise:

Client Relationships Management

Handling Client Queries & Issues

Customer Support Executive

Market Research Executive

Previous Key Deliverables:

Managing Customer Support all related to loan product or services.

Accountable for gathering regular feedback from clients.

Providing information channel for consumers in their quest to resolve their issues & assisting in creating an appropriate physical environment that pleases the consumer.

Imparting key inputs to technology team for new system development and constant feedback is provided for removal of any bug for improving the overall system.

Previous Employment Details:

15th Feb 18 to 29th Jun 19 Kantar IMRB Pvt Ltdas a Market Research Executive

29th Nov16 to 11th Jan18 AMS Comtel BPMS Pvt Ltd as a Sr. Customer Care Executive

10th Aug 15 to 15th Nov 16 Vertex as a Customer Care Executive

Educational Details:

XII from U.P. Board in 2011.

X from U.P. Board in 2009.

Personal Details:

Father Name : Lt. Gyanchand

Date of Birth : 02ndSep 1991

Linguistic Abilities : Hindi&English



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