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Manager Service

Chennai, Tamil Nadu, India
March 14, 2020

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Senior TIM engineer

IT Hardware Asset Compliance

Tech Mahindra Ltd.

Domain Knowledge:

Service Delivery

Incident Management

Project Coordination

IT Hardware Procurement / Asset Management

Supply chain Management


Phone: +91-637******* / 979*******


Address: E-4, Sri Rama PG, No:37, 8th Cross road, ITPL Main road, Kundalahalli colony, Bangalore - 560037

Profile Summary: -

Result-oriented professional, offering 11+ years of a successful career with diverse roles distinguished by commended performance in Project admin / Service Delivery/ IT Hardware Asset Mgmt. & Procurement operations/

Incident Management.

Key Responsibilities:

Owner of all Asset related activity (Asset Movement, Addition, Allocation, and Deallocation).

Responsible for IT procurement & Asset Management for Chennai & TVM centers.

Review & implement cost controls on procurement activities.

Manage IT Asset Life Cycle end to end.

Negotiations with vendors for TechM favorable pricing.

Manage the day-to-day operations through guidance, encouraging teamwork and facilitating related processes in order to achieve high performance standards.

Constant review of Asset Management processes & internal controls in line with policies.

Participate in audits & ensure all Asset Management activities are compliant.

Tracking Asset Data in BMC Remedy.

Weekly review with OIC’s and collecting feedback and implementing improvement plan.

Tracking of all Purchase Request & planning of purchasing Laptop and accessories.

Maintaining the stock records.

Coordinating with Finance Team for Vendor payment.

Allocation of Assets for New Joiner & Clearance process for employees upon resignation.

Maintain an asset tagging format as per organization policy, print asset tags, and keep track of all assets and its tag number relationship. Update tags if there are changes.

Submission of Weekly & Monthly Stock Report to the IT Management.

Soft Skills:

Key Responsibilities:

Commendable experience and specialization in Service delivery for projects i.e. Requirements gathering, Resource management, Tracking, Monitoring, Coordinating and closure of projects.

Uses knowledge of enterprise project management methodologies and tools to ensure all projects adhere to high quality standards.

Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

Organizing, attending and participating in stakeholder meetings.

Documenting and following up on important actions and decisions from meetings.

Ensuring project deadlines are met.

Providing administrative support as needed.

Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

Track and update the issues/risks of the projects if any.

Prioritize major incidents and assign tasks to Service Support and Delivery resources as required.

Closely work with BM’s, RM’s and other supporting sales teams.

Perform User Acceptance Testing (UAT) whenever a new tool launch and also while upgrading the tool functionalities.

Responsible for providing leadership, responsibility and management of UAT development and execution with a focus on strategic testing processes and procedures to enable testing activities.

Exposure in Service Management- ITIL framework & and possess a sound knowledge in managing tools like Manage Engine and HP- Service Manager.

Develop strong working relationships with support and delivery teams, management and liaise with support areas as required.

IT Procurement Operations Associate

(Hardware) - Hewlett Packard

(Nov 2010 – Dec 2015)



Key Responsibilities

Focal point for initiating a Quote request for Hardware Purchase requests on behalf of the requester.

Accountable for Vendor contact, Negotiation, Quote request and PR submission.

Identify recommended vendor and submit to Client Authorized requester for approval.

Responsible for Coordinating PO release and delivery status.

Monitor the orders through approval till delivery phase.

Ensures products and services are purchased in the most cost- and time-efficient manner.

Review prices and product specifications from various suppliers to determine which would provide the best deal.

Creating and maintaining purchasing files and price lists. Ensure availability of all supporting documents for audit and review purposes.

Liaise with the logistics unit or projects on receipt of goods, equipment and services in view of obtaining proper delivery report, or relevant certificates and that proper inventory is taken.

Responsible for administrative duties within the IT procurement and inventory management function.

Effectively manages the physical components (desktops, laptops) and computer networks from the procurement stage to the retirement of the asset.

Maintains records and databases containing information regarding warranties and service agreements.

Ensuring hardware assets are monitored and maintained in the asset tracking system.

Supplying monthly reports from hardware asset share point sites for reconciliation and hardware asset discovery.

Provides recommendations to management regarding asset optimization and process improvements.

Minimizes organizational cost through product standardization and tracking.

Previous Experience:

Sept'07-Oct'10 with Zenta Knowledge Services (KPO)., Chennai as "Senior Analyst".

IT Skills:

Operating Systems: Windows 7/8/10

Office Tool: MS Office 2007, MS Office 2010, MS Office 2013

Tools Handled: Aldea, Aries, ALM, Ariba, BMC Remedy, CRM, Jira, LMS, Manage Engine, ORC, Pace Fin, Rev-Gen, Sandy, Service Manager, SFDC.


M.B.A - Supply chain Management.

Personal Details:

Father’s Name: Shri. K. Gopalan

Marital Status: Married

Passport No: J8544828 (Valid till Nov 2021)

Reference: Available on Request.

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