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Front Office Manager

Location:
Rawdat Al Khail, Qatar
Salary:
3500
Posted:
March 14, 2020

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Resume:

Pushpender Grewal

adcain@r.postjobfree.com

Housekeeping In-charge

+919*********

Aspiring towards Senior Level Assignments in Housekeeping operation with a reputed organization

Core Strength Guest/Customer Satisfaction

Positive attitude under pressure Client Management

Training & Presentation skill HACCP

High Access

Machinery Chemicals - PH Managing HSE COSHH

MSDS MS PPE

Floor Polish

Carpet shampooing New Innovations

Rich experience in Housekeeping Operations and Team Management in the Hospitality Industry. Proficient in managing schedule periodic cleaning, inventory management and maintenance of a hygienic environment in the guest rooms adopt at maintaining service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Successful in building relations with upper level decision makers; resolving critical problem areas and delivering on client commitments Recognized for outstanding organizational skills, creativity, artistic display, public relations and an ability to consistently exceed guest expectation excellent communication & interpersonal skills with ability to work in multi cultural environment, comprising of different nationalities

Core Competencies

Guest/Customer Satisfaction

To be readily available at all times to deal with problems or complaints.

Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.

Maintain Guest history with the department and ensure the same is updated.

Inter departmental Communication

Liaise with Engineering to ensure safety hazards in front and back of house areas are addressed.

Foster strong communication between Front Office, Engineering and Reservations Interact in a positive way with other departments to ensure smooth and fruitful co- ordination.

Responsible for giving direction to the entire Front Office, Bell Services, Concierge, and Guest Services departments.

Manages performance issues that arise within the respective operating departments. Implementing and ensuring adherence to new process and procedures set with the operating

department.

Monitors Housekeeping personnel to ensure guests receive warm attention and personal recognition. Helping Zone Manager in Recruitment and selection of team members. Ensure proper training and procedures are in place to ensure provision of quality services.

Ensure effectiveness of training, performance evaluations and counseling of staff for the department. SOP, Fire fighting, HACCP training, Managing HSE,High Access, Manual Handling & daily departmental trainings.

Exceptional people management skills and experience to drive forward the Housekeeping strategy through team building, motivation and coaching.

An enterprising leader with excellent planning, organizational, and interpersonal skills.

A Team player with the ability to work effectively with a team environment and follow company best practices. Proficient in distribution of operational targets for proper time management

To support and participate in all Company programs, policies and procedures with special emphasis on the orientation of new employees.

Assigns duties and shifts to staff and observes performances to ensure adherence to Company policies and established operating procedures.

Implementing stringent systems / measures to establish and maintain high standards in compliance with prescribed statutory norms.

Attend to crisis or emergency situations and perform service recovery.

Excellent organizational and time management skills, with the ability to set priorities for self and others. The ability to display a high degree of professionalism and integrity as befitting a member of management. Successfully Planned and organized the department for Star Classification Inspection

Successfully planned and organized the department for Mystery audit and awarded for maintaining proper records and high standard services by SKYTRAX team.

Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee satisfaction surveys to draw an action plan.

Performance Appraisal/ Management of the staff in the department and plan recruitments. Forecast trends in occupancy, budget for room sales, average rate and other revenue.

Imbibe Quality consciousness in front line staff through management tools.

Training staffs and reviewing their performance as per procedure and company policies.

Monitoring daily requisition and stock items to meet ideal room cost, formulating record of supplies and equipment.

Reviewing monthly expense report and identifying cost saving opportunities to improve economics through process re-engineering.

Ensuring customer satisfaction by achieving delivery of service quality norms.

Executing policies & procedures in the operating systems to achieve greater customer delight.

Organizational Experience

Designation : House Keeping- Custodial Supervisor

Location : Hamad International Airport,Qatar

Oryx Airport Hotel & Lounges

Achievements:

Trained the staffs and increased their productivity and their product standards.

Employee – Management relation in the department has been strengthened.

Accountabilities:

Reporting and Assisting to Executive Housekeeper ( Zone Manager)

Responsible for all aspects of the Housekeeping operations, including Guest rooms and service standards, public areas. The unique designs and finishes of the facilities mean a great deal of specialized cleaning spread over a vast area.

Ensures constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment, fittings and fixtures of the area under his control.

Ensure through regular monitoring of Client Satisfaction Tracking System and constant guest feedback, prompt, efficient and accurate service to all guests.

Compiling the inventories of Guest Amenities, Room Linens and Staff Uniforms

Plan out the Duty Roaster and sanctioning of leave of team members.

Plan and implement preventive maintenance and cleaning schedules for Guest Rooms& public areas.

Monitor productivity standards and Schedule staff in order to optimize manpower.

Conducting and taking training class on welcome standard and other operational skills.

Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc.

Part of the team, responsible for training and developing the team members to provide exclusive and totally personalized service to guests with extremely good and consistent guest feedback.

Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status

Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team

Career Path

FMM at Oryx Airport Hotel & Lounges,Qatar as Housekeeping In-Charge - Dec 2017 to January 2020.

Hotel St. Laurn Meditation and Spa Shirdi, Maharashtra Executive –Housekeeping -September 2017 to Dec 2017

The Lalit Chandigarh as A Team Leader Housekeeping – Feb 2014 to July 2017.

Country inn and Suites by Carlson NH8 as a Housekeeping Supervisor – July 2011 Dec 2014.

ITC Fortune Park Klassik Ludhiana as A Room Attendant – July 2010- March 2011

Hotel City Heart Sarovar Portico Ludhiana as a Room Attendant -September 2009 to July 2010

Scholastics

2006-2009

3 YEAR DIPLOMA – HOTEL MANAGEMENT FROM MM UNIVERSITY AMBALA

2006

12th From HBSE

2004

10th From HBSE

IT Skills

Windows, IDS, OPERA, Winhms, SAP, MS office and Internet

Personal Detail

Date of Birth : 02/02/1989

Marital Status : Married

Language Known : English, Hindi, Punjabi Address : VPO Noushera Yamuna Nagar :Haryana 133204

References : Available upon request .

Place : India (Pushpender Grewal)

Training & Development

Employee Satisfaction & Motivation

Skills & Challenge

Managerial

Resource Management

Client Servicing

Hamad International Airport C/O FERROVIAL-FMM, Qatar (Dec. 2017 - Dec. 2019)



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