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Customer Service Sales

Qibla, Kuwait City, Kuwait
March 13, 2020

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Mohammed Taimoore Rafique


Cell: +965-********


Father’s Name: Mohammed Rafique.

Place of Birth: Pakistan.

Date of Birth: 6th Jan 1992.

Nationality: Pakistani.

Religion: Islam.

Residency Satatus: 18No.

Civil ID: 292*********


Seeking a challenging and responsible position in a sound & reputable organization to express my abilities, commensurate my experience and qualifications,

where my strength, capabilities and talent can be recognized and further developed.

My professional experience in customer services is a great step towards the growth of confidence and practical knowledge required for target orientation in planning and carrying out long/short term activities relating to the job.

Use of valid computer skills and the ability to speak and write different languages(English,Arabic and Urdu) is a key instrument.


●Positive enthusiasm and pragmatic approach.

●Target oriented with strong planning, organizational, project management and

analytical skills.

●A motivated self starter with a strong drive to support the company in its growth


●Ability to work under pressure and handle multiple priorities.

●Ability to influence and build relationships at all levels.


HSSC from Federal Board Of Intermediat & Secondary Education Islamabad,Pakistan.

SSC from Federal Board Of Intermediat & Secondary Education Islamabad,Pakistan.

Traning Diploma from SKYLINE INSTITUTE

●English for Travel & Tourism

●Introduction to Hospitality Management

●Introduction to Travel and Airline Industry

●Customer Service Excellence

●Effective Sales & Marketing Strategies

●Cabin Safety

●Passenger Handling Skills & Airport Operations

●IATA GDS Fares and Ticketing – Galileo

●Travel Agency Operations

●Practical Traning (Amadeus)

GDS Trainings

●Galileo Basic Air fare & Ticketing from Travel Port Galileo Kuwait

●Sabre Basic Air fare & Ticketing from Sabre Middle East Kuwait

●Advance Reeissue And Refund Training from Travel Port Galileo



●MS Office



●Adobe Photoshop


●Excellent communication and interpersonal skills.

●Proven capability of customer/clients service.

●Capable of interpreting and applying regulations, policies and procedures.

●Capable of adjusting plans, assignments and methods as necessary to accomplish work effectively and economically.

●Able to collect information to consult senior management on operational trends and schedules.

●Proficient with Microsoft Office, Excel, Powerpoint, & Word.

●Selfemployerment professional rainings.


Travel Club Travel & Tourism Kuwait (7th July 2012- 15-December 2016)

Orient Travel & Tourism Agency W.L.L (Fahaheel Branch) (08th February 2017 Till Present.

●Handled international counter and corporate clients. Aware of the day to day running of a travel agency. Complete handling of fares and ticketing.

●When working with the business travel division, handled high volume multinational corporate business clients.

●Responsible for all aspects of bookings including airline and hotel reservations.

●Knowledgeable and experienced in all phases of the domestic and international travel industry.

●Experienced in all aspects of ticketing, check-ins, reservations, and boarding passes.

●Enjoy tackling fare construction problems with an innovative approach to obtain competitive fares.

●Having good working knowledge in & GALILEO & SABER both ticketing and reservation.

●Look for the operational problems & issues that require management level attention. Identify & recommended alternative business solutions.

●Responsible for all activities like staff control & sales promotion.

●Exposure to E ticketing.

●Making all travel arrangements international Segments.

●Take accurate steps to improve the travel business in the market.

●Well versed in seat confirmation in peak season.

●Well experienced in passport verifications.

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