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Customer Service Sales

Manama, Capital Governorate, Bahrain
March 15, 2020

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Rajeesh Rajan

Manama, Kingdom of Bahrain


Mobile : 009**-********

Summary: A motivated, friendly and enthusiastic individual with excellent communication and customer service skills with 5+ years’ experience in Airline and travel agencies in India, UAE & Bahrain.

Objective: Seeking a suitable position in an Airline / Travel agency

Profile Summary

5+ year’s working knowledge in Airline/ Travel trade.

Sound knowledge in Airline GSA affairs.

Good rapport with various dept. like pricing, operations & sales support.

A good team player with excellent communication skills.

Excellent working knowledge of various GDS like Galileo, Amadeus.

Career Summary

Senior Customer Service Agent

Al Fanar travel (GSA - Fly Dubai, Bahrain) May 2016 to till date

Manama, Bahrain

Issuing ticket and handling walking passenger also.

Attending phone call and preparing daily sales report & segments report.

Handling Visa section independently and Holidays department.

Handling group Department section independently

Submitting fare comparison report to Sales Manager.

Travel Consultant Apr 2014 to Apr 2016

Jazan Travel & Tourism Agency

Sharjah, United Arab Emirates

Issuing BSP tickets and Low cost Airlines tickets to the clients

Successfully handled the travel requirements of the clients

Coordinate with Airlines for seat confirmation and special service requests.

Preparation of Daily sales report and submit to the manager.

Handling Retail counter and managing cash transactions

Travel Consultant Feb 2013 to Mar 2014

Akbar Travels of India Private Limited

Akbar Group, Pattambi Branch, India

Issuing BSP tickets and Low cost Airlines tickets to the clients

Successfully handled the Retail travel desk

Successfully handled ticketing requests of the Sub Agents.

Coordinating with regional office distributing special offers.

Preparation of Daily sales report and submit to the Supervisor.

Assisting Visa section & Passport request

Customer Support Executive Jun 2010 – Jan 2013

HDFC Bank, Trissur, Kerala

Install swiping machine in hotels, shops, shopping malls

Responding to customer inquiries, troubleshooting and resolving issue

Follow-up both by telephone and email and ensuring the service quality


Bachelor of Arts :History & Economics ; Calicut University, India

Diploma in Travel & Tourism :Emirates college for Management studies, Ottapalam, Kerala, India; 2013

Computer proficiency

GDS: Amadeus, Galileo and Abacus.


Diploma in Computer Application and M S Office.

Personal Details

Nationality : Indian

Date of Birth: 12th March 1988

Languages Known: English, Hindi and Malayalam

Holds valid Bahrain Driving license & Indian Driving license


Available upon request

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