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Customer Service Executive

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
5000
Posted:
May 17, 2020

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Resume:

IMRAN

SAYED

S E R V I C E

C O O R D I N A T O R

P E R S O N A L S K I L L S

- Excellent communication skills, fluent in

* ********* (English and Hindi)

- Strong customer facing, interpersonal

skills

- Team management skills

C O N T A C T D E T A I L S

Mobile Phone: +971-*********

Email Address: adc9yy@r.postjobfree.com

Visa Status: Work

Current City: Dubai, U.A.E

E X E C U T I V E S U M M A R Y

A skilled service coordinator with 9 years of customer service experience focused on succinct and clear communication skills to ensure highest customer satisfaction quotient.

W O R K E X P E R I E N C E

Service Coordinator

FJ Care Technical Services Nov 2019-present

- Coordinates sales and technical staff maintaining good relationship with clients, sub- contractors, local and overseas suppliers for a job.

- Analyses progress and marketing trends to understand competitor strategy

- Guide and monitor teams during each phase of product lifecycle including pre-marketing, order management, closeout and customer service

Concierge Assistant

Meraas Holding LLC Nov 2016-May 2019

- Handled building reception and concierge duties- Liaising between the clients and CRM team

- Ensured customer satisfaction by handling day-to-day affairs

- Maintained communication channels between residents and security/ concierge/ community Management Team using the appropriate Listening, Questioning and Empathy skills to gather the relevant information relating to the residents

- Followed the concierge training quality standards and guidelines to ensure consistent customer experience.

Customer Service Officer

(SGME) Etihad Airways Jan 2014-Aug 2016

- Screened passengers and airport staff before boarding

- Responsible for document verification and fraud detection

- Recorded and created database of International departures and arrivals

- Handled and checked baggage for prohibited items

- Assisted in implementation of regulations imposed by International Civil Aviation Organization (ICAO)

Brand Ambassador

Sanda Wellness - India June 2012 -March 2013

- Marketed products via placing cold calls to international clients

- Serviced online client orders

- Registered client queries and provided feasible solution for same W H A T I K N O W

- Time Management

- Cold calling

- Customer Query Resolution

- Security screening

- Concierge Services

Telemarketing Executive

Royal Goan Beach Club - India April 2010 -April 2012

- Made daily outbound calls to UAE, Canada and UK to generate Prospects

- Informed customers about holiday promotions in a friendly and engaging manner

- Provided assistance and information about Holiday Packages to the prospects and assisted customers in booking same

- Tried & tested new concepts & ideas to generate more customer service focused sales

- Retained and ensured proper handling and care of existing clients accounts to generate more business

A C A D E M I C C R E D E N T I A L S

- B.com from University of Guwahati, India in 2011

- Higher Secondary Education from Government of Goa, India in 2008

- SSCE from Government of Goa, India in 2006

C E R T I F I C A T I O N C O U R S E S

- Advance Diploma in Computer Application completed

- NSI Course through NSI in Abu Dhabi

- Aviation Security Physical Search and explosive tracing device operational training (Including Alarm Resolution) from UK department for transport in Abu Dhabi.



Contact this candidate