Brooklyn, NY 11236
•CompTia A+ Certification, February 2004
•CompTia Network+ Certification, February 2004
•Microsoft Office Suite (Word, PowerPoint, Excel, Access, Outlook)
•Microsoft Windows 2000 Professional
•Microsoft Windows XP Professional
•Microsoft Windows 7
•Microsoft Windows 10
NBCUniversal, LLC New York, NY May 2013 - May 2020
Data Center Technician (Consultant)
•Monitored service request tickets and resolved / escalated issues as necessary.
•Implemented commission and decommission of internal equipment, including HP and Cisco servers and switches.
•Managed inventory of active equipment
•Completed Cat-6 and single-mode / multi-mode fiber cable runs between internal devices.
•Provided remote hands & eyes for software and network teams.
•Replaced server parts such as hard drives, RAM and raid batteries. Monitored delivery of new parts and facilitated return shipment of replaced parts.
•Installed switched rack power distribution units and configured them for network monitoring.
•Worked alongside network teams to complete carrier circuit migrations.
Quality Technology Services New York, NY Dec 2007 – June 2012
Data Center Technician
•Provided remote hands and eyes assistance for customers, such as reboots and software configuration
•Assisted customers with hardware & software break/fix.
•Terminated and ran Cat-5/6 cables for customers
•Completed fiber cable runs for clients
•Maintained and updated a log of data and power circuits assigned to clients
•Monitored PDU & UPS stability
•Monitored power usage of assigned client space
•Performed weekly visual inspections of air conditioning systems
•Assisted in the deployment and decommission of cabinets and cages
•Assisted clients in moving equipment in and out of the data center
•Assisted in the migration of all clients between data centers
•Monitored warehouse inventory
•Recorded all incoming and outgoing shipments
Kings County Hospital Center Brooklyn, NY Feb 2006 – August 2006
Management Information Systems Department
•Provided technical support to users over the phone, as well as in person
•Installed printers for users
•Assisted in the rollout of new workstations to users
•Installed Windows 2000 and XP, as well as hospital-related applications, to workstations
•Took inventory of new equipment
•Replaced PC motherboards
State University of New York at Farmingdale Farmingdale, NY
Bachelor of Science - Computer Engineering Technology, May 2003
•Foundations of Computer Programming I & II