Jersey City, New Jersey
New Jersey City University Jersey City, NJ May 2019
●B.S in Psychology
Member of Financial Management Association (organized team events, assisted new members with onboarding)
Member of Psychology Society (Student Clubs and Organizations)
Computer Skills - Advanced proficiency in Microsoft Office (Word, Excel Outlook, PowerPoint), Microsoft Visio Calendars, Confidentiality, and Document Management Systems (DMS)
Project Management - 2 plus years’ experience in handling multiple projects at one time with restrictive
Analytical Thinker- Detail oriented, exceptional note taker, strong problem-solving skills, able to handle multiple tasks in an efficient manner
Communication Skills: Strong written and verbal communication skills, ability to provide effortless communication between departments
Researching Skills – Able to perform extensive research on various subjects and matters.
Jersey City Board of Education Jersey City, NJ
Substitute Teacher May 2019 – Present
●Provided classroom coverage for up to 50 kids, and ensured all materials from class curriculum were taught to kids.
●Provided assistance with daily living skills and monitored student’s progress by documenting through behavioral charts.
●Assisting children with developing life skills and promoting age-appropriate behavior.
●Monitored teens throughout the daily program schedules and encouraged them to use problem solving and coping skills with daily living, social, and emotional challenges.
Smart Start Academy Jersey City, NJ
Administrative Assistant July 2016 – May 2019
●Coordinated meetings, scheduled appointments, and travel for higher level staff.
●Developed filing and organizational practices, and handled all administrative matters which included answering phone calls, managing calendars, composing documents, and running the office in an efficient manner.
●Trained newly hired administrative assistants assuring they know all company policies and procedures.
FND Group Hoboken, NJ
Help Desk Analyst September 2015-June 2016
Performed remote troubleshooting through diagnostic techniques and pertinent questions.
Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.
Maintained an extremely high level of customer satisfaction with a combination of technical skill and exceptional bedside manner.
Performed diagnostics and troubleshooting of system issues, documented resolutions & ensured proper escalation.